Am pulling my hair out!!  Have a 600ygs Gateway laptop.  Previously had a printer that used the standard printer cable.  Made the mistake of going into the store and buying an HP psc 1315 all in one printer that uses a usb cable.  Now, the printer won't work.  Windows XP seems to be the problem.  Not the right driver from HP?  Do not know what to do.  You would think you could go into a store, buy a printer and use it, right?  ThanksHave you contacted either manufacturer? Have you tried using the LASTEST drivers from the internet? ( http://www.hp.com )

[glb]Flame[/glb]Have been working with a guy in India.  After 2 hours on the phone he said he would have to call us back..........after doing research!!!!  very bizarreIt is... However, you did not ANSWER my question... Have you downloaded the latest drivers from the internet?

[glb]Flame[/glb]I found the latest HP driver and patch dated 12/2004, and at the download everything went well, except finish. "this device not supported", and the window DISAPPEARED. Gateway says its a printer problem, and we chose to upgrade drivers from microsoft. We are pretty much up to date. India tried cleaning spooler, deleted waiting documents, deleted a confusing or un-necessary usb controller,  more than once, and then tried print from a document without success. Each of the major changes required system re-start, and new printer reconition install. It will not print online or offline, unless you count a single line at top of page and at one point a blurr of color and blk/whit on the same line. I think the patch from HP would work(),if I could shove it down Gateways hard drive. We have replaced the cable, and completely shut down the power to reset. The order to print seems normal, but NOTHING happens.HP PSC 1315 All-in-One - Software & Driver downloads

Try downloading and running All-In-One Software Removal Utility, v 4.2.1 (1-2005).  Then download and install Basic FEATURE Software Driver, no network SUPPORT, v 4.2.0 (08-2004)We uninstalled and reinstalled from the HP website.  No change.  Uggggggggghhhhhhh