Hello Everyone,

I have been using BitDefender antivirus software for several years.  This year I could not install it, getting a WINDOWS INSTALLER error, saying it was too old and to update.  However the update wouldn't complete.  After that I would get a corrupt .cab file error.

I've been contacting the BitDefender staff for over a month now.  I've RUN their analysis programs, most of which didn't work.  FINALLY they were at their wits end.  I suggested a reinstall but they suggested a repair.

So here is how that went.

At ONE point I was asked for a CD named SRCDATA.  I don't have a CD like that, but was able to find the nvata.sys file it was looking for on the C drive.

Then I received an error: INCORRECT COMMAND LINE PARAMETERS: WINDOWS INSTALLER v 2.00.2600.1106

And then an error EXCEPTION PROCESSING OC_COMPLETE_INSTALLATION; FAILED TO LOAD C:\WINDOWS|SYSTEM32\msotcuiu.dll and comuid.dll

After all that the system hung with a black blank screen.

I reconfigured the system to boot from disk.  It took FOREVER.  But when it finally came up I was in 800x600 resolution with 4 colors.

I cannot install the graphic drivers no matter what I do.  I can execute the files but when the process ends with a reboot, I'm BACK where I started.

I also cannot install sp2.

I haven't even tried to install BitDefender.  That's their problem anyway.

I have an ASUS A8N mb with twin GeForce 8800 graphic cards.

I run my business on this computer so I need to resolve this thing.

Do I REALLY need to reinstall XP?  (please say no)I think if I were you I'd boot up any way I could. Then, make a back-up of my important files and then do a re-install. I'm sure you might be able to repair at that point but it seems as though you might have Registry problems, and it's easier to re-install clean than to rebuild the Registry ..I could be wrong, but I think that :-
system Restore will automatically replace a corrupted registry with an image of how it used to be;
That will correct the corruption, so long as you have an early enough restore point.

Regards
Alan
I believe that the Restore points were erased when I did the repair.

The question is, why does the system not come back to a normal state regardless of the number of repairs I do?  I've done 2 so far.If it did come back it is not Windows !!!

Often a problem can be fixed with ease, but sometimes stuff just happens.

My experience of both Anti-virus and Firewall products is that they not only try to deal with nasty stuff before it gets into the computer, they also recognize that the other protection product might let the team down, and permit something nasty.

Due to this possibility they are afraid that having got on-board, the unknown nasty might try to disable them so that Mr nasty can go on the rampage.  Because of this fear they may sink many extra hooks into the system, and it can be a race for the anti-virus to see a broken hook and repair it before the virus has broken all the other hooks.

The system, and perhaps the registry, could be corrupted during this battle.

Even without a virus battle, a simple programming error in Bitdefender could corrupt what might be a complex set of interrelated hooks.

If you really want to know what went REALLY wrong, I think you need an on-site forensic examination of the P.C. by an expensive specialist.

I suggest you just accept that something happened, and hope it does not happen again.

Alan
Thing is, BitDefender is not on my system.  It could never be installed.  I've been using it for years now, but this year's edition wouldn't work.

The problem was that Windows Installer was out of date (according to the error msg.) and I could not update it.  After another attempt I would get a corrupted .cab file as the error msg.

That's when the staff at BD took over.  Countless programs were run analyzing my system, searching for viruses, etc. But most couldn't be run.  Most of the time it was the .cab corruption again.

So there is no firewall or antivirus that would be interfering with the repair.

Question still is, why won't a repair work if there aren't any active programs that would interfere? 

Quote from: bullwinkle on October 11, 2008, 04:24:44 PM

Question still is, why won't a repair work if there aren't any active programs that would interfere?