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Solve : unidentified pop up!!!!? |
| Answer» <html><body><p>hello im whiteknight novise comp user. i have a random pop up in the top left of my desk top that jumps to the task bar from the moment it pops up till the task bar is less than a second. also adsite keeps getting in even though i delete it1. Run one of two free on-line scanners: <br/>*** ESET Online Scanner at: <a href="https://www.eset.com/onlinescan/">http://www.eset.com/onlinescan/</a><br/><strong>Note: This scanner is for Internet Explorer only</strong><br/> 1. You will notice that the "Start" button is grayed out. Place a check mark at "Yes, I accept the Terms of use". The "Start" button will become visible. Click on it.<br/> 2. If it wants to install an ActiveX component allow it<br/> 3. You will be asked to install an ActiveX, click the "Install" button (Note: If you have a Firewall install you may have to approve the installation)<br/> 4. Once ActiveX control is installed click on the "Start" button to initialize the scanner<br/> 5. After initialization is complete, make sure, that "Remove found threats", and "Scan unwanted applications" are checkmarked.<br/> 6. Click the "Scan" button<br/> 7. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt<br/><strong>Post ESET's log.</strong><br/><br/>*** <strong>TrendMicro</strong> online scanner, <a href="http://prerelease.trendmicro-europe.com/hc66/launch/"><strong><a href="https://interviewquestions.tuteehub.com/tag/housecall" style="font-weight:bold;" target="_blank" title="Click to know more about HOUSECALL">HOUSECALL</a></strong></a><br/><strong>Note: This scanner works with Firefox, and Internet Explorer</strong><br/><br/>Click on <br/>It'll <a href="https://interviewquestions.tuteehub.com/tag/ask-364170" style="font-weight:bold;" target="_blank" title="Click to know more about ASK">ASK</a> you to download small <strong>housecall66.exe</strong> to your computer.<br/>Double click on the above file to begin scanning process.<br/><br/><strong>HouseCall</strong> pop-up window will open.<br/>Accept the agreement.<br/>In <a href="https://interviewquestions.tuteehub.com/tag/next-578185" style="font-weight:bold;" target="_blank" title="Click to know more about NEXT">NEXT</a> window, select <strong>Complete Scan</strong>, and click on <strong>Start Scanning</strong> button.<br/><br/>Relax, it'll take a while...<br/><br/>Upon completion HouseCall will display results under <strong>Results</strong> tab.<br/>Click <strong>Clean now</strong> button.<br/>Close application.<br/><br/>Find <strong>TrendMicro</strong> log, <strong>housecall0.log</strong>. Its location:<br/>Windows XP: <strong>C:\Documents and Settings\<em>username</em>\Application Data\HouseCall 6.6\log</strong><br/>Vista: <strong>C:\Users\<em>username</em>\AppData\Roaming\HouseCall 6.6\log</strong><br/><br/><br/>2. Download SUPERAntiSpyware Free for Home Users:<br/><a href="https://www.superantispyware.com/">http://www.superantispyware.com/</a><br/><br/><strong>Print these instructions out.</strong><br/><br/> * Double-click SUPERAntiSpyware.exe and use the default settings for installation.<br/> * An icon will be created on your desktop. Double-click that icon to launch the program.<br/> * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: <a href="https://www.superantispyware.com/definitions.html">http://www.superantispyware.com/definitions.html</a>.)<br/> * Close SUPERAntiSpyware.<br/><br/><strong>Restart computer in Safe Mode.</strong><br/><em>To enter <strong>Safe Mode</strong>, restart computer, and keep tapping F8 key, until <a href="https://interviewquestions.tuteehub.com/tag/menu-246398" style="font-weight:bold;" target="_blank" title="Click to know more about MENU">MENU</a> appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen</em><br/><br/> * Open SUPERAntiSpyware.<br/> * Under "Configuration and Preferences", click the Preferences button.<br/> * Click the Scanning Control tab.<br/> * Under Scanner Options make sure the following are checked (leave all others unchecked):<br/> o Close browsers before scanning.<br/> o Scan for tracking cookies.<br/> o Terminate memory threats before quarantining.<br/> * Click the "Close" button to leave the control center screen.<br/> * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.<br/> * On the left, make sure you check C:\Fixed Drive.<br/> * On the right, under "Complete Scan", choose Perform Complete Scan.<br/> * Click "Next" to start the scan. Please be patient while it scans your computer.<br/> * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".<br/> * Make sure everything has a checkmark next to it and click "Next".<br/> * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.<br/> * If asked if you want to reboot, click "Yes".<br/> * To retrieve the removal information after reboot, launch SUPERAntispyware again.<br/> o Click Preferences, then click the Statistics/Logs tab.<br/> o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.<br/> o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.<br/> o Please copy and paste the Scan Log results in your next reply with a <a href="https://interviewquestions.tuteehub.com/tag/new-1114486" style="font-weight:bold;" target="_blank" title="Click to know more about NEW">NEW</a> HijackThis log.<br/> * Click Close to exit the program.<br/><strong>Post SUPERAntiSpyware log.</strong><br/><br/>3. Download HijackThis:<br/><a href="http://www.snapfiles.com/get/hijackthis.html">http://www.snapfiles.com/get/hijackthis.html</a><br/><strong>Post HijackThis log.</strong></p></body></html> | |