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Solve : Vista update breaks cdrom? |
| Answer» <html><body><p>I replaced a hdd on a clients computer (Dell XPS-210) with Vista Home Premium. All went well until I did a Windows update. After reboot the cdrom drive was gone from DM. You can still see it in the BIOS & boot process. Did a system restore to the day prior, cdrom back. Redid the update and the cdrom is still there. <br/><br/>Took the system back to the users house, reconnected everything, again Windows update and once again, no cdrom drive. BIOS is ok. Went back to a system restore point prior to and the cdrom is back. I temporarily turned off updates until I can solve this <a href="https://interviewquestions.tuteehub.com/tag/issue-246830" style="font-weight:bold;" target="_blank" title="Click to know more about ISSUE">ISSUE</a>.<br/><br/>The sad thing is this system is 45 days out of warranty. I'm <a href="https://interviewquestions.tuteehub.com/tag/posting-603386" style="font-weight:bold;" target="_blank" title="Click to know more about POSTING">POSTING</a> this before calling Dell to rag on them. M$ site has nothing.<br/><br/>There is a boatload of updates that you can do one-at-a-time and I'm hoping that I can get some satisfaction from Dell, other than that I don't see any other options.<br/><br/>Ideas?<br/><br/>Alan <>< Do you know which update is causing it?<br/><br/>It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit.<br/><br/>You may have to try one update at a time, in order to determine which one is causing the problem.<br/><br/>Also...are there any hardware updates you may be installing, as well, that may be causing the issue? Quote from: Saviour on June 02, 2008, 10:23:41 AM</p><blockquote>Do you know which update is causing it?<br/><br/>No, if I did then I wouldn't download it. <br/><br/>It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit.<br/><br/>The list is very long.<br/><br/>You may have to try one update at a time, in order to determine which one is causing the problem. <br/><br/>That will take a long time and I'm not willing to <a href="https://interviewquestions.tuteehub.com/tag/sit-631137" style="font-weight:bold;" target="_blank" title="Click to know more about SIT">SIT</a> through it. This system has only 1G RAM and is so slow it's like watching paint dry .<br/><br/>Also...are there any hardware updates you may be installing, as well, that may be causing the issue?<br/><br/>Not from what I can tell. All the hardware installed OK from the start. The cdrom got lost <em>only</em>after I did the massive Windows update.<br/><br/>Alan <>< <br/></blockquote> Just talked to Dell. They're about as useful as *censored*-on-a-snail dooooooooo...<br/><br/>What they said They said they were aware of the problem and to <a href="https://interviewquestions.tuteehub.com/tag/wait-1448592" style="font-weight:bold;" target="_blank" title="Click to know more about WAIT">WAIT</a> for a <a href="https://interviewquestions.tuteehub.com/tag/week-1451206" style="font-weight:bold;" target="_blank" title="Click to know more about WEEK">WEEK</a> and then try the updates again.<br/><br/>Oh well...<br/><br/>Alan <><</body></html> | |