This question can assist the interviewer in gaining a BETTER grasp of the applicant's motivations. What the interviewer is looking  for in a response:

• The candidate is enthusiastic about providing technical support.
• The candidate COMES out as AUTHENTIC and honest.
• The candidate is aware of the larger goal of technical support.

An example of a response:

"I chose to work in technical support because I've always been fascinated by technology and enjoy INTERACTING with people. I want to put my technical expertise to work directly in solving problems for clients. I want to be the person who makes people's lives easier and more FUN when they have a problem."

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