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Solve : Will it happen again??? I hope not!!!? |
| Answer» <html><body><p>This is the first time my computer has not successfully unhibernated. When I try to start it now, the screen does not turn on anything, or is black (cannot tell). The laptop makes no sound, except after a few minutes, the fan gets louder, as if the CPU is being completely used. I tried unplugging it and removing the battery a few times, but it will still not restart. I tried pressing F2, Esc, CTrl+Alt+Del, SysRq, and Del but nothing happens, but I think the BIOS should respond to one of these after I unplug the computer and restart it.<br/>It won't start, and I'm not sure if the BIOS or Vista is the problem, please help. <br/>This is a 6-month old HP laptop. Quote</p><blockquote>This is a 6-month old HP laptop.</blockquote>Send it back to avoid even more problems in the future.It was working fine when I hibernated it, so I don't think this is a hardware issue. If I do have to send it in, will I get all my data back? How long will this take? What I'm trying to say is, that unless you made some serious changes to your laptop configuration (hardware/software), and your laptop doesn't work after 6 months of <a href="https://interviewquestions.tuteehub.com/tag/use-241643" style="font-weight:bold;" target="_blank" title="Click to know more about USE">USE</a>, I'd return it right away.I know what you mean; if this happens again in another 6 months, right when my warranty expires, it will be bad. <br/><br/>But I thought this was maybe a software bug that would be easy to fix even if it does happen again.<br/><br/>I contacted HP through live chat, and they said I can send the laptop in free to get it fixed (because of warranty). They think it is a hardware issue; I guess they'll find out. I actually think I can survive without that laptop for a week. I think, this is the best option.On about the tenth try, the laptop started up just fine. <br/><br/>I did something like turn laptop on, wait, unplug (AC + battery), repeat, wait, ask HP, <a href="https://interviewquestions.tuteehub.com/tag/power-2475" style="font-weight:bold;" target="_blank" title="Click to know more about POWER">POWER</a> drain, re-seat memory, power on, wait, not starting still, unplug, power on, unplug, repeat, give up, come back an <a href="https://interviewquestions.tuteehub.com/tag/hour-243320" style="font-weight:bold;" target="_blank" title="Click to know more about HOUR">HOUR</a> later, power on, Vista un-hibernates.<br/><br/>As you can see from this list of events, unplugging the laptop did not affect Vista at all! If Vista had been running when I unplugged it, it would have crashed and restarted, not un-hibernated. So Vista was not loading when the laptop was not working, so maybe the BIOS was not working right.<br/><br/>Has this happened to anyone before? Is this a one-time bug, or could this be a big problem in the future? If it doesn't happen again soon, can I assume it is working well? Quote from: Broni on November 26, 2007, 04:35:17 PM<blockquote>What I'm trying to say is, that unless you made some serious changes to your laptop configuration (hardware/software), and your laptop doesn't work after 6 months of use, I'd return it right away.<br/></blockquote><br/>This is still your best option...don't change your mind because you were able to "fix" it once.<br/>You have an intermittent problem which are the toughest to diagnose and HP is probably correct in assuming it is a hardware issue...After a bit more testing, I sent the laptop into HP, and it just came back today.<br/>One complaint I have, the laptop screen is very dirty now and will have to be wiped clean a bit.<br/>It came back with a paper that says:<br/>Problem description: replace mlbTP<br/>Parts replaced: 6K.4C0MB.001 (SHIBA 12MB FF PAV 05234-4 6L W/O C&<a href="https://interviewquestions.tuteehub.com/tag/amp-363144" style="font-weight:bold;" target="_blank" title="Click to know more about AMP">AMP</a>;D)<br/><br/>I have no idea what that means they replaced!! Does anyone know?Thanks for posting back <br/>mlbTP? No <a href="https://interviewquestions.tuteehub.com/tag/clue-408986" style="font-weight:bold;" target="_blank" title="Click to know more about CLUE">CLUE</a>...Call HP. I want to know, too.At first i assumed a MBoard chip...but could find no data on it.<br/>Could possibly be their own part # system ....<br/>Glad to hear you got it solved.Hi. I just had time tonight to contact HP.<br/><br/>Quote<blockquote>Vincent: Hello Kristopher<br/>Vincent: Welcome to HP Total Care for HP Pavilion Notebooks. My name is Vincent. How may I assist you today?<br/>Kristopher Windsor: hi. i recently got my laptop back from hp service center, and would like to know what parts they fixed / replaced. the laptop came with a paper saying they replaced 6K.4C0MB.001 (SHIBA 12MB FF PAV 05234-4 6L W/O C&D), but i do not know what that is?<br/>Vincent: Thank you for the detailed information.<br/>Vincent: No need to worry, I will help you in this regards.<br/>Vincent: Do you have order or CSO number?<br/>Kristopher Windsor: case number M*******<br/>Vincent: Thank you for the information.<br/>Vincent: May I place you on hold while I look at the case number in my database?<br/>Kristopher Windsor: ok <br/>Vincent: Thank you for staying online.<br/>Vincent: Kristopher, as per our database it seems they replaced the Motherboard.<br/>Vincent: Is there anything else that I can Help you with?<br/>Kristopher Windsor: OK. does this explain why the clock on the computer was reset?<br/>Vincent: As its an issue with the intermittent hibernation issue with the notebook. Notebook is not able to start in the usual way when it comes from hibernation. They replaced the Motherbaord and reset the BIOS.<br/>Kristopher Windsor: OK, thanks. that is all. <br/>Vincent: Pleasure is all mine.<br/>Vincent: Please do not hesitate to contact us if you require any further assistance.<br/><br/>Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: <a href="http://www.hp.com/support/chat">http://www.hp.com/support/chat</a>. Chat support is available 24 hrs a day, 7 days a week.<br/>Vincent: Bye and take care.</blockquote><br/>I wish HP could have kept the LCD screen a bit cleaner, but at least I didn't have to pay for a new motherboard! WOW! Mystery solved....<br/>Thanks for posting back</body></html> | |