Yes. One of the main components of the CIO/OFT SLA Program is to provide more TRANSPARENCY and provide our customers with more information on an ad hoc basis. Your CRM will be happy to provide you with reports helpful to your agency and to ASSIST with your IT planning. However, the NUMBER and contents of all possible reports possible for all services can be overwhelming. We ask that you work your CRM to discuss your specific reporting needs and what you may want on a regular schedule. Many reports can be created with the present tools in the standard format. If additional work is requested to customize a report, an HOURLY rate to do the customization may apply.

Yes. One of the main components of the CIO/OFT SLA Program is to provide more transparency and provide our customers with more information on an ad hoc basis. Your CRM will be happy to provide you with reports helpful to your agency and to assist with your IT planning. However, the number and contents of all possible reports possible for all services can be overwhelming. We ask that you work your CRM to discuss your specific reporting needs and what you may want on a regular schedule. Many reports can be created with the present tools in the standard format. If additional work is requested to customize a report, an hourly rate to do the customization may apply.