Service Level Agreements will be reviewed and RENEWED every two years by representatives of CIO/OFT and the Customer Agency. This biennial process is designed to ensure the AGREEMENT REPRESENTS the current IT needs of the agency and to solicit feedback on the quality of services offered by CIO/OFT. In addition, the SLA may be reviewed at any time when there is a modification to add new services provided by CIO/OFT or for dispute purposes. Either party can REQUEST a review of the SLA as business needs may change within the two-year period.

Service Level Agreements will be reviewed and renewed every two years by representatives of CIO/OFT and the Customer Agency. This biennial process is designed to ensure the agreement represents the current IT needs of the agency and to solicit feedback on the quality of services offered by CIO/OFT. In addition, the SLA may be reviewed at any time when there is a modification to add new services provided by CIO/OFT or for dispute purposes. Either party can request a review of the SLA as business needs may change within the two-year period.