Customers expect certain things when they walk into a business, and those with the highest level of SERVICE will know how to identify those expectations and meet them to the CUSTOMER's SATISFACTION.

However, this process is not as easy as it sounds – customer expectations are a dynamic FEATURE that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your customer service representatives, customer DISSATISFACTION is the result. Customer Expectations + Service Performance = Customer Satisfaction

Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer's satisfaction.

However, this process is not as easy as it sounds – customer expectations are a dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your customer service representatives, customer dissatisfaction is the result. Customer Expectations + Service Performance = Customer Satisfaction