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What Do You Mean By Service Recovery? |
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Answer» By including also CUSTOMER satisfaction into the definition, service recovery is a thought-out, PLANNED, process of RETURNING aggrieved/dissatisfied customers to a state of satisfaction with a COMPANY/service recovery differs from complaint management in its focus on service failures and the company’s immediate reaction to it. By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service recovery differs from complaint management in its focus on service failures and the company’s immediate reaction to it. |
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