1.

If a parent came to you angry and upset about one of your teachers, how would you resolve that issue?

Answer»

It could be a nerve-racking experience for you, but you have to learn that it will be a part of this PROFESSION, and you know how to deal with it. Follow these steps, and you will quickly calm the angry parents:-

  • Stay calm and listen without interrupting them.
  • Categorize the issue and quickly call the exact person to whom they want to speak. If not, then politely explain.
  • Ask parents to write down the issue and state that you will respond to them in writing.
  • Take RESPONSIBILITY and let them ASSURE, you will work on this issue.
  • Fix the issue as SOON as possible and address them.
  • Don’t forget to follow up with them. CONTACT them and let them know that issue gets resolved.


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