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Solve : Laptop Boots to Gray Window (Not Black or Blue)? |
| Answer» <html><body><p>I have a Dell Inspiron N5050 laptop about four years old which has been working fine up until now.<br/><br/>Today, when I turned it on it goes to a blank grayish screen and just stays there. I've tried rebooting several times and it always does the same thing. Here is what I see: The Dell logo then the blue Windows 10 logo and "Please Wait a Moment" at the bottom then the gray screen forever. After about 5 minutes I sometimes hear the little Windows start tune which usually means it's all set to <a href="https://interviewquestions.tuteehub.com/tag/go-468886" style="font-weight:bold;" target="_blank" title="Click to know more about GO">GO</a> but I still just have the gray <a href="https://interviewquestions.tuteehub.com/tag/window-11540" style="font-weight:bold;" target="_blank" title="Click to know more about WINDOW">WINDOW</a>. <br/><br/>I finally got into Safe Mode and uninstalled Bitdefender because it has been <a href="https://interviewquestions.tuteehub.com/tag/causing-910994" style="font-weight:bold;" target="_blank" title="Click to know more about CAUSING">CAUSING</a> problems on both my laptop and desktop. Since I installed Windows 10 on both, the Bitdefender problems have gotten even worse. I have to uninstall it and reinstall it to fix whatever problem it is causing. Still the same gray window after uninstalling it, though.<br/><br/>Here are the messages I was getting before I was able to get into Safe Mode:<br/><br/><strong>RECOVERY<br/><br/>It looks like Windows didn't load correctly.<br/><br/>Choose advanced repair options for troubleshooting tools and advanced options. </strong><br/><br/>I clicked "See advanced repair options"<br/><br/>Then I clicked "Reset or Troubleshoot"<br/><br/>Then I had a choice of:<br/><br/>"Reset this PC" or "Advanced Options"<br/><br/>I clicked "Advanced Options" and was able to choose Safe Mode where I uninstalled Bitdefender.<br/><br/>If I go back into Safe Mode I don't know what to do at this point. Should I reset? Will I lose all my files if I do? Advice welcome, please.<br/>Do you have a backup plan?<br/>You might need to install everything again and get your personal <a href="https://interviewquestions.tuteehub.com/tag/stuff-25659" style="font-weight:bold;" target="_blank" title="Click to know more about STUFF">STUFF</a> from tghe backup archive.<br/><br/>When a laptop gets old, there are three of four areas that need attention.<br/>1. Dust build up may increase the heat load.<br/>2. The CMOS battery may have failed.<br/>3 The hard drive might be unreliable. Or the RAM.<br/><a href="https://interviewquestions.tuteehub.com/tag/4-238406" style="font-weight:bold;" target="_blank" title="Click to know more about 4">4</a>. The battery has gone bad.<br/><br/>The Windows recovery works good if the errors are few. But it can not repair big damage to the OS or programs.<br/>Thanks for your reply and the info.<br/><br/>If by backup plan, you mean, do I have Windows 7 on a disc, I don't. I could never get it to work.<br/><br/>It is giving me the option to reset. Should I try that first?<br/><br/>Or is there something in Safe Mode that might help?<br/><br/>1) Can I open it up and clean out the dust?<br/>2) I don't know what a CMOS battery is. Can it be replaced?<br/>3) Is there a way to tell if the hard drive or the RAM are the problem? I have gotten a couple of messages lately saying the memory was low.<br/>4) The battery worked yesterday but I have it plugged in now.<br/><br/>Is Windows recovery the same as "reset"?<br/><br/>I'm moving in 4 days and I was just about to pack my desktop and rely on the laptop but then this happened. I don't have a smart phone or a tablet or anything else I can use.<br/>I figured out how to run a full diagnostic on my laptop (which took almost 3 hours) and everything showed up as OK.<br/><br/>So I decided to go with the reset that would leave all my files intact and it worked. Whatever was keeping me from booting is gone now.<br/><br/></p></body></html> | |