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Solve : Laptop keeps shutting down?

Answer» <html><body><p>Hello<br/><br/>I have a Toshiba XP Home latop which connects to the Internet via a Broadband modem. The laptop is usually connected to the Internet which runs in the background even if I am just typing in <a href="https://interviewquestions.tuteehub.com/tag/word-244271" style="font-weight:bold;" target="_blank" title="Click to know more about WORD">WORD</a>.<br/><br/>Fairly often it will shut down for no apparent reason, but shutdown is almost guaranteed when accessing, say, YouTube. I have had to use the Toshiba recovery disk twice to 'recover' my system, but I have lost all of my programmes, files and folders on each occasion.<br/><br/>What might be the reason for this, please? It appears, on the surface, that this may be a hardware problem - maybe fan overheating, but shutdown occurs even when the computer environment is not warm.<br/><br/>I am posting below some details of my system, if these help, and would be grateful for some advice.<br/><br/>I am happy to invest a little money if this will improve things.<br/><br/>Incidentally, the CD-ROM drive does not work correctly: it sees only original CDs and not, say, Word documents burned onto blank CDs.<br/><br/>General<br/>-------<br/><br/>Windows Version: Windows XP (5.1.2600) Home <br/>System Name: Equium A60 <br/>Processor Name: Intel(R) Celeron(R) CPU 2.93GHz <br/>Videocard Name: ATI MOBILITY RADEON 7000 IGP <br/>Installed Memory: 447.48 MB <br/>Default Printer: hp photosmart 7600 series <br/>Number of Installed Programs: 47 programs <br/>Number of Running Processes: 41 processes <br/>Internet Explorer Version: 6.0.2900.2180 (SP2) <br/>DirectX Version: 4.09.00.0904 <br/>Office Version: 11.0.6360.0 <br/><br/>Memeory usage<br/>------------<br/><br/>[System Process] 0 KB [System Process]<br/>System 212 KB [System Process]<br/>smss.exe 372 KB C:\WINDOWS\System32\smss.exe<br/>csrss.exe 3,908 KB C:\WINDOWS\system32\csrss.exe<br/>winlogon.exe 3,824 KB C:\WINDOWS\system32\winlogon.exe<br/>services.exe 3,964 KB C:\WINDOWS\system32\services.exe<br/>lsass.exe 1,536 KB C:\WINDOWS\system32\lsass.exe<br/>ati2evxx.exe 1,984 KB C:\WINDOWS\system32\Ati2evxx.exe<br/>svchost.exe 4,552 KB C:\WINDOWS\system32\svchost.exe<br/>svchost.exe 4,004 KB C:\WINDOWS\system32\svchost.exe<br/>svchost.exe 16,204 KB C:\WINDOWS\System32\svchost.exe<br/>svchost.exe 3,116 KB C:\WINDOWS\system32\svchost.exe<br/>svchost.exe 4,264 KB C:\WINDOWS\system32\svchost.exe<br/>ati2evxx.exe 2,008 KB C:\WINDOWS\system32\Ati2evxx.exe<br/>explorer.exe 20,916 KB C:\WINDOWS\Explorer.EXE<br/>spoolsv.exe 5,448 KB C:\WINDOWS\system32\spoolsv.exe<br/>atiptaxx.exe 4,172 KB C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe<br/>SynTPLpr.exe 2,584 KB C:\Program Files\Synaptics\SynTP\SynTPLpr.exe<br/>SynTPEnh.exe 4,240 KB C:\Program Files\Synaptics\SynTP\SynTPEnh.exe<br/>agrsmmsg.exe 2,212 KB C:\WINDOWS\AGRSMMSG.exe<br/>THotkey.exe 6,640 KB C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe<br/>TPSMain.exe 4,152 KB C:\WINDOWS\system32\TPSMain.exe<br/>NDSTray.exe 3,460 KB C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe<br/>SmoothView.exe 2,036 KB C:\Program Files\TOSHIBA\TOSHIBA <a href="https://interviewquestions.tuteehub.com/tag/zooming-751544" style="font-weight:bold;" target="_blank" title="Click to know more about ZOOMING">ZOOMING</a> Utility\SmoothView.exe<br/>PadExe.exe 8,312 KB C:\Program Files\TOSHIBA\PadTouch\PadExe.exe<br/>TFncKy.exe 3,364 KB C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe<br/>hpztsb09.exe 2,676 KB C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe<br/>hpcmpmgr.exe 6,132 KB C:\Program Files\HP\hpcoretech\hpcmpmgr.exe<br/>hpwuSchd2.exe 1,924 KB C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe<br/>hphmon05.exe 4,304 KB C:\WINDOWS\system32\hphmon05.exe<br/>TOSCDSPD.exe 1,956 KB C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe<br/>msmsgs.exe 2,156 KB C:\Program Files\Messenger\msmsgs.exe<br/>ctfmon.exe 2,980 KB C:\WINDOWS\system32\ctfmon.exe<br/>robotaskbaricon.exe 5,328 KB C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe<br/>TPSBattM.exe 2,224 KB C:\WINDOWS\system32\TPSBattM.exe<br/>CFSvcs.exe 3,208 KB C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe<br/>wscntfy.exe 2,200 KB C:\WINDOWS\system32\wscntfy.exe<br/>alg.exe 3,300 KB C:\WINDOWS\System32\alg.exe<br/>wuauclt.exe 5,220 KB C:\WINDOWS\system32\wuauclt.exe<br/>HPZipm12.exe 2,068 KB C:\WINDOWS\system32\HPZipm12.exe<br/>systeminformation.exe 14,660 KB C:\Program Files\Auslogics\AusLogics System Information\systeminformation.exe<br/>Application Layer Gateway Service n/a C:\WINDOWS\System32\alg.exe<br/>Ati HotKey <a href="https://interviewquestions.tuteehub.com/tag/poller-2938294" style="font-weight:bold;" target="_blank" title="Click to know more about POLLER">POLLER</a> n/a C:\WINDOWS\system32\Ati2evxx.exe<br/>Windows Audio n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>ConfigFree Service n/a C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe<br/>Cryptographic Services n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>DCOM Server Process Launcher n/a C:\WINDOWS\system32\svchost -k DcomLaunch<br/>DHCP Client n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>DNS Client n/a C:\WINDOWS\system32\svchost.exe -k NetworkService<br/>Error Reporting Service n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Event Log n/a C:\WINDOWS\system32\services.exe<br/>COM+ Event System n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Fast User Switching Compatibility n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Help and Support n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Infrared Monitor n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Server n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Workstation n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>TCP/IP NetBIOS Helper n/a C:\WINDOWS\system32\svchost.exe -k LocalService<br/>Network Connections n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Network Location Awareness (NLA) n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Plug and Play n/a C:\WINDOWS\system32\services.exe<br/>Pml Driver HPZ12 n/a C:\WINDOWS\system32\HPZipm12.exe<br/>IPSEC Services n/a C:\WINDOWS\system32\lsass.exe<br/>Protected Storage n/a C:\WINDOWS\system32\lsass.exe<br/>Remote Procedure Call (RPC) n/a C:\WINDOWS\system32\svchost -k rpcss<br/>Security Accounts Manager n/a C:\WINDOWS\system32\lsass.exe<br/>Task Scheduler n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Secondary Logon n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>System Event Notification n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Windows Firewall/Internet Connection Sharing (ICS) n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Shell Hardware Detection n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Print Spooler n/a C:\WINDOWS\system32\spoolsv.exe<br/>System Restore Service n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>SSDP Discovery Service n/a C:\WINDOWS\system32\svchost.exe -k LocalService<br/>Terminal Services n/a C:\WINDOWS\System32\svchost -k DComLaunch<br/>Themes n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Distributed Link Tracking Client n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Windows Time n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>WebClient n/a C:\WINDOWS\system32\svchost.exe -k LocalService<br/>Windows Management Instrumentation n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Security Center n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/>Automatic Updates n/a C:\WINDOWS\system32\svchost.exe -k netsvcs<br/>Wireless Zero Configuration n/a C:\WINDOWS\System32\svchost.exe -k netsvcs<br/><br/><br/>Performance<br/>----------<br/><br/>Running Processes: 41 <br/>Windows: 208 <br/>Startup Applications: 28 <br/>Browser Plugins: 3 <br/>Total Services: 82 <br/>Running Services: 42 <br/>Startup Services: 35 <br/>Loaded Drivers: 126 <br/><br/>Video Prop<br/>---------<br/><br/>Video Adapter Name: ATI MOBILITY RADEON 7000 IGP <br/>Video Memory: 64.00 MB <br/>Chipset Name: MOBILITY RADEON 7000 IGP AGP (0x4437) <br/>BIOS Name: BK5.0.0 VR001.000.007.008.030.000.001.001 d <br/>BIOS Date: 04/05/13 <br/>Current Resolution: 1024 x 768pixels <br/>Current Color Mode: 32bits per pixel <br/>DirectX Version: 4.09.00.0904 <br/>Driver Version: 16384 <br/>Technology: Raster Display <br/>Refresh <a href="https://interviewquestions.tuteehub.com/tag/rate-238320" style="font-weight:bold;" target="_blank" title="Click to know more about RATE">RATE</a>: 60Hz <br/>Font Resolution: 96dpi <br/>Width/Height/Diagonal in Pixels: 36/36/51 <br/>Horizontal Size: 270 <br/>Vertical Size: 203 <br/><br/>Hard disk<br/>--------<br/><br/>Disk Letter: C: <br/>Volume Type: Hard Disk Drive <br/>Serial Number: 2C80-106C <br/>File System: NTFS <br/>Total Bytes: 39,999,500,288 bytes <br/>Bytes Free: 35,309,813,760 bytes <br/>Bytes Used: 4,689,686,528 bytes <br/>File Compression Enabled Yes <br/>Volume is Compressed No <br/>Long File <a href="https://interviewquestions.tuteehub.com/tag/names-237999" style="font-weight:bold;" target="_blank" title="Click to know more about NAMES">NAMES</a> Enabled Yes <br/>Unicode File Names Enabled Yes <br/>Encrypted File System Support No <br/>Number of Clusters: 9,765,503 <br/>Free Clusters: 8,620,560 <br/>Used Clusters: 1,144,943 <br/>Bytes per Cluster: 4,095 bytes <br/>Sectors per Cluster: 8 <br/>Used Sectors: 9,159,544 <br/>Free Sectors: 68,964,480 <br/>Bytes per Sector: 512 bytes <br/>Total Sectors: 78,124,024 <br/><br/>Programs<br/>--------<br/><br/>IE Version: 6.0.2900.2180 (SP2) <br/>DirectX Version: 4.09.00.0904 <br/>Windows Installer (MSI): 3.0.3790.2180 <br/>OpenGL Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) <br/>.Net Version: 1.1.4322.573 <br/>ADO Version: 2.81.1117.0 (xpsp_sp2_rtm.040803-2158) <br/>DAO Version: 03.60.8618.0 <br/>ODBC Version: 3.525.1117.0 (xpsp_sp2_rtm.040803-2158) <br/>Microsoft Direct3D Hardware acceleration through Direct3D HAL Direct3D <br/>Microsoft Direct3D Mono(Ramp) Software Emulation Direct3D <br/>Microsoft Direct3D RGB Software Emulation Direct3D <br/>Microsoft Software Synthesizer DirectMusic <br/>WinSock TCP Connection For DirectPlay DirectPlay <br/>WinSock IPX Connection For DirectPlay DirectPlay <br/>Modem Connection For DirectPlay DirectPlay <br/>Microsoft Word Application 11.0.5604 <br/>Microsoft Office Excel Application 11.0.5612 <br/>MS PowerPoint Application 11.0.5529 <br/>Microsoft Outlook 11.0 Object Library 11.0.5510 <br/>Microsoft Office Access Application 11.0.5614 <br/>Microsoft Publisher Application 11.0.5525 <br/>Microsoft Clip Organizer 11.0.5510 <br/>Microsoft Graph Application 11.0.5510 <br/>Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 10.0.12.36<br/>AI RoboForm (All Users) n/a n/a<br/>ATI - Software Uninstall Utility n/a 6.14.10.1008<br/>Ask Toolbar Ask.com 4.1.0.2<br/>ATI Display Driver n/a 7.993-040309m-015265C-Toshiba<br/>SRS WOW XT Plug-In for Windows Media Player for Toshiba version 1.0.2 SRS Labs, Inc. 1.0.2.0<br/>PCI 1620 Cardbus Controller and Software Texas Instruments Inc 1.00.0001<br/>Windows XP Hotfix - KB884018 Microsoft Corporation 20040812.132033<br/>TOSHIBA PC Diagnostic Tool n/a n/a<br/>TOSHIBA Power Saver n/a 7.03.04.I<br/>Synaptics Pointing Device Driver n/a 7.10.8.0<br/>TOSHIBA Hotkey Utility for Display Devices n/a n/a<br/>TOSHIBA Software Modem n/a 2.1.38 (SM2138ALD04)<br/>TOSHIBA Utilities n/a n/a<br/>VMN PhotoEdit PowerOfSoftware Ltd. 1.60<br/>Macromedia Flash Player Macromedia, Inc. 7.0.19.0<br/>Atheros Wireless LAN MiniPCI card Driver n/a n/a<br/>ATI Control Panel n/a 6.14.10.5090<br/>TOSHIBA Manuals n/a n/a<br/>Touch and Launch n/a n/a<br/>WebFldrs XP Microsoft Corporation 9.50.7523<br/>TOSHIBA Console n/a n/a<br/>DigitImg Hewlett-Packard 2.00.0000<br/>Photosmart 140,240,7200,7600,7700,7900 Series Hewlett-Packard 2.0<br/>TOSHIBA Zooming Utility n/a n/a<br/>PS7600 Hewlett-Packard 1.01.0000<br/>Java 2 Runtime Environment, SE v1.4.2_05 Sun Microsystems, Inc. 1.4.2_05<br/>PSShortcuts Hewlett-Packard 1.01.0000<br/>QFolder Hewlett-Packard 1.00.0000<br/>Microsoft Office Professional Edition 2003 Microsoft Corporation 11.0.5614.0<br/>InterVideo WinDVD for Toshiba n/a 5.0-B11.288<br/>Microsoft Office OneNote 2003 Microsoft Corporation 11.0.6360.0<br/>REALTEK Gigabit and Fast Ethernet NIC Driver REALTEK Semiconductor Corp. 1.10<br/>CD/DVD Drive Acoustic Silencer TOSHIBA 1.00.005<br/>TOSHIBA Controls n/a n/a<br/>Adobe Acrobat - Reader 6.0.2 Update Adobe Systems 6.0.2<br/>Adobe Reader 6.0.1 Adobe Systems Incorporated 006.000.001<br/>PCI1620 Ultramedia Controller Texas Instruments Inc 1.00.0001<br/>AusLogics System Information Auslogics Software Pty Ltd version 1.3<br/>TOSHIBA ConfigFree n/a 4.90.56<br/>Microsoft .NET Framework 1.1 Microsoft 1.1.4322<br/>HP Memories Disc Hewlett-Packard Company 1.0.8.816<br/>HP Software Update Hewlett-Packard 2.0.37.20031205<br/>PSUsage Hewlett-Packard 1.30.0000<br/>SMSC IrCC V5.1.3600.3 SP1 n/a r1.14<br/>Realtek AC'97 Audio n/a n/a<br/>ntoskrnl.exe \WINDOWS\system32\ <br/>hal.dll \WINDOWS\system32\ <br/>KDCOM.DLL \WINDOWS\system32\ <br/>BOOTVID.dll \WINDOWS\system32\ <br/>WMILIB.SYS \WINDOWS\system32\DRIVERS\ <br/>1394BUS.SYS \WINDOWS\system32\DRIVERS\ <br/>BATTC.SYS \WINDOWS\system32\DRIVERS\ <br/>PCIIDEX.SYS \WINDOWS\system32\DRIVERS\ <br/>OPRGHDLR.SYS \WINDOWS\system32\DRIVERS\ <br/>CLASSPNP.SYS \WINDOWS\system32\DRIVERS\ <br/>intelppm.sys \SystemRoot\system32\DRIVERS\ <br/>CmBatt.sys \SystemRoot\system32\DRIVERS\ <br/>ati2mtag.sys \SystemRoot\system32\DRIVERS\ <br/>VIDEOPRT.SYS \SystemRoot\system32\DRIVERS\ <br/>usbohci.sys \SystemRoot\system32\DRIVERS\ <br/>USBPORT.SYS \SystemRoot\system32\DRIVERS\ <br/>usbehci.sys \SystemRoot\system32\DRIVERS\ <br/>imapi.sys \SystemRoot\system32\DRIVERS\ <br/>AFS2K.SYS \SystemRoot\System32\Drivers\ <br/>cdrom.sys \SystemRoot\system32\DRIVERS\ <br/>redbook.sys \SystemRoot\system32\DRIVERS\ <br/>ks.sys \SystemRoot\system32\DRIVERS\ <br/>i8042prt.sys \SystemRoot\system32\DRIVERS\ <br/>kbdclass.sys \SystemRoot\system32\DRIVERS\ <br/>SynTP.sys \SystemRoot\system32\DRIVERS\ <br/>USBD.SYS \SystemRoot\system32\DRIVERS\ <br/>mouclass.sys \SystemRoot\system32\DRIVERS\ <br/>parport.sys \SystemRoot\system32\DRIVERS\ <br/>smcirda.sys \SystemRoot\system32\DRIVERS\ <br/>irenum.sys \SystemRoot\system32\DRIVERS\ <br/>Rtlnic51.sys \SystemRoot\system32\DRIVERS\ <br/>nic1394.sys \SystemRoot\system32\DRIVERS\ <br/>ALCXWDM.SYS \SystemRoot\system32\drivers\ <br/>portcls.sys \SystemRoot\system32\drivers\ <br/>drmk.sys \SystemRoot\system32\drivers\ <br/>ALCXSENS.SYS \SystemRoot\system32\drivers\ <br/>AGRSM.sys \SystemRoot\system32\DRIVERS\ <br/>Modem.SYS \SystemRoot\System32\Drivers\ <br/>audstub.sys \SystemRoot\system32\DRIVERS\ <br/>rasirda.sys \SystemRoot\system32\DRIVERS\ <br/>TDI.SYS \SystemRoot\system32\DRIVERS\ <br/>rasl2tp.sys \SystemRoot\system32\DRIVERS\ <br/>ndistapi.sys \SystemRoot\system32\DRIVERS\ <br/>ndiswan.sys \SystemRoot\system32\DRIVERS\ <br/>raspppoe.sys \SystemRoot\system32\DRIVERS\ <br/>raspptp.sys \SystemRoot\system32\DRIVERS\ <br/>psched.sys \SystemRoot\system32\DRIVERS\ <br/>msgpc.sys \SystemRoot\system32\DRIVERS\ <br/>ptilink.sys \SystemRoot\system32\DRIVERS\ <br/>raspti.sys \SystemRoot\system32\DRIVERS\ <br/>termdd.sys \SystemRoot\system32\DRIVERS\ <br/>swenum.sys \SystemRoot\system32\DRIVERS\ <br/>update.sys \SystemRoot\system32\DRIVERS\ <br/>mssmbios.sys \SystemRoot\system32\DRIVERS\ <br/>NBSMI.sys \SystemRoot\system32\DRIVERS\ <br/>NDProxy.SYS \SystemRoot\System32\Drivers\ <br/>usbhub.sys \SystemRoot\system32\DRIVERS\ <br/>Fs_Rec.SYS \SystemRoot\System32\Drivers\ <br/>Null.SYS \SystemRoot\System32\Drivers\ <br/>Beep.SYS \SystemRoot\System32\Drivers\ <br/>vga.sys \SystemRoot\System32\drivers\ <br/>mnmdd.SYS \SystemRoot\System32\Drivers\ <br/>RDPCDD.sys \SystemRoot\System32\DRIVERS\ <br/>Msfs.SYS \SystemRoot\System32\Drivers\ <br/>Npfs.SYS \SystemRoot\System32\Drivers\ <br/>rasacd.sys \SystemRoot\system32\DRIVERS\ <br/>ipsec.sys \SystemRoot\system32\DRIVERS\ <br/>tcpip.sys \SystemRoot\system32\DRIVERS\ <br/>netbt.sys \SystemRoot\system32\DRIVERS\ <br/>afd.sys \SystemRoot\System32\drivers\ <br/>netbios.sys \SystemRoot\system32\DRIVERS\ <br/>rdbss.sys \SystemRoot\system32\DRIVERS\ <br/>mrxsmb.sys \SystemRoot\system32\DRIVERS\ <br/>Fips.SYS \SystemRoot\System32\Drivers\ <br/>ipnat.sys \SystemRoot\system32\DRIVERS\ <br/>wanarp.sys \SystemRoot\system32\DRIVERS\ <br/>arp1394.sys \SystemRoot\system32\DRIVERS\ <br/>Cdfs.SYS \SystemRoot\System32\Drivers\ <br/>dump_atapi.sys \SystemRoot\System32\Drivers\ <br/>dump_WMILIB.SYS \SystemRoot\System32\Drivers\ <br/>win32k.sys \SystemRoot\System32\ <br/>watchdog.sys \SystemRoot\System32\ <br/>Dxapi.sys \SystemRoot\System32\drivers\ <br/>dxg.sys \SystemRoot\System32\drivers\ <br/>dxgthk.sys \SystemRoot\System32\drivers\ <br/>ati2dvag.dll \SystemRoot\System32\ <br/>ati3d1ag.dll \SystemRoot\System32\ <br/>irda.sys \SystemRoot\system32\DRIVERS\ <br/>ndisuio.sys \SystemRoot\system32\DRIVERS\ <br/>netdevio.sys \SystemRoot\system32\DRIVERS\ <br/>wdmaud.sys \SystemRoot\system32\drivers\ <br/>sysaudio.sys \SystemRoot\system32\drivers\ <br/>mrxdav.sys \SystemRoot\system32\DRIVERS\ <br/>srv.sys \SystemRoot\system32\DRIVERS\ <br/>HTTP.sys \SystemRoot\System32\Drivers\ <br/>kmixer.sys \SystemRoot\system32\drivers\ <br/>USBSTOR.SYS \SystemRoot\system32\DRIVERS\ <br/>Fastfat.SYS \SystemRoot\System32\Drivers\ <br/>usbccgp.sys \SystemRoot\system32\DRIVERS\ <br/>usbprint.sys \SystemRoot\system32\DRIVERS\ <br/>HPZius12.sys \SystemRoot\system32\DRIVERS\ <br/>HPZid412.sys \SystemRoot\system32\DRIVERS\ <br/>HPZipr12.sys \SystemRoot\system32\DRIVERS\ <br/>ntdll.dll \WINDOWS\system32\ <br/><br/>Many thanks<br/><br/>SteveIs the Laptop overheating?<br/><br/>Most common cause for laptop to shutdown on you, especially when running an application that is CPU intensive is that its CPU reports to the main board that the temperature is too hot and it protects itself by shutting down without any ability to save anything.<br/><br/>Toshiba's have had a bad rash of overheats over the last few years. When the laptop shuts down like this feel the laptops bottom and sides. Is there any very hot areas. If so you are dealing with a thermal shutdown.<br/><br/>Fans also cause this issue when they fail, but generally a failed CPU fan will cause the laptop or desktop to boot for about 10 seconds or so and then shut down always x-many seconds in from boot when the speedo on the fan is detected as not spinning.Does that laptop restart if it locks up, too?Hello and thanks for your replies.<br/><br/>No, the laptop does not restart automatically - it has to be manually restarted.<br/><br/>Yes, DaveLembke there are a couple of hot areas, usually, when it shuts down - though not always. What's the difference between a 'thermal shutdown' and a fan problem?<br/><br/>Would it be an idea, if it is the fan, to remove and clean it myself?<br/><br/>Cheers<br/><br/>Steve</p></body></html>


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