Hello

I have a Toshiba XP Home latop which connects to the Internet via a Broadband modem. The laptop is usually connected to the Internet which runs in the background even if I am just typing in WORD.

Fairly often it will shut down for no apparent reason, but shutdown is almost guaranteed when accessing, say, YouTube. I have had to use the Toshiba recovery disk twice to 'recover' my system, but I have lost all of my programmes, files and folders on each occasion.

What might be the reason for this, please? It appears, on the surface, that this may be a hardware problem - maybe fan overheating, but shutdown occurs even when the computer environment is not warm.

I am posting below some details of my system, if these help, and would be grateful for some advice.

I am happy to invest a little money if this will improve things.

Incidentally, the CD-ROM drive does not work correctly: it sees only original CDs and not, say, Word documents burned onto blank CDs.

General
-------

Windows Version: Windows XP (5.1.2600) Home
System Name: Equium A60
Processor Name: Intel(R) Celeron(R) CPU 2.93GHz
Videocard Name: ATI MOBILITY RADEON 7000 IGP
Installed Memory: 447.48 MB
Default Printer: hp photosmart 7600 series
Number of Installed Programs: 47 programs
Number of Running Processes: 41 processes
Internet Explorer Version: 6.0.2900.2180 (SP2)
DirectX Version: 4.09.00.0904
Office Version: 11.0.6360.0

Memeory usage
------------

[System Process] 0 KB [System Process]
System 212 KB [System Process]
smss.exe 372 KB C:\WINDOWS\System32\smss.exe
csrss.exe 3,908 KB C:\WINDOWS\system32\csrss.exe
winlogon.exe 3,824 KB C:\WINDOWS\system32\winlogon.exe
services.exe 3,964 KB C:\WINDOWS\system32\services.exe
lsass.exe 1,536 KB C:\WINDOWS\system32\lsass.exe
ati2evxx.exe 1,984 KB C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe 4,552 KB C:\WINDOWS\system32\svchost.exe
svchost.exe 4,004 KB C:\WINDOWS\system32\svchost.exe
svchost.exe 16,204 KB C:\WINDOWS\System32\svchost.exe
svchost.exe 3,116 KB C:\WINDOWS\system32\svchost.exe
svchost.exe 4,264 KB C:\WINDOWS\system32\svchost.exe
ati2evxx.exe 2,008 KB C:\WINDOWS\system32\Ati2evxx.exe
explorer.exe 20,916 KB C:\WINDOWS\Explorer.EXE
spoolsv.exe 5,448 KB C:\WINDOWS\system32\spoolsv.exe
atiptaxx.exe 4,172 KB C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
SynTPLpr.exe 2,584 KB C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh.exe 4,240 KB C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
agrsmmsg.exe 2,212 KB C:\WINDOWS\AGRSMMSG.exe
THotkey.exe 6,640 KB C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
TPSMain.exe 4,152 KB C:\WINDOWS\system32\TPSMain.exe
NDSTray.exe 3,460 KB C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
SmoothView.exe 2,036 KB C:\Program Files\TOSHIBA\TOSHIBA ZOOMING Utility\SmoothView.exe
PadExe.exe 8,312 KB C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
TFncKy.exe 3,364 KB C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
hpztsb09.exe 2,676 KB C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
hpcmpmgr.exe 6,132 KB C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
hpwuSchd2.exe 1,924 KB C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
hphmon05.exe 4,304 KB C:\WINDOWS\system32\hphmon05.exe
TOSCDSPD.exe 1,956 KB C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
msmsgs.exe 2,156 KB C:\Program Files\Messenger\msmsgs.exe
ctfmon.exe 2,980 KB C:\WINDOWS\system32\ctfmon.exe
robotaskbaricon.exe 5,328 KB C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
TPSBattM.exe 2,224 KB C:\WINDOWS\system32\TPSBattM.exe
CFSvcs.exe 3,208 KB C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
wscntfy.exe 2,200 KB C:\WINDOWS\system32\wscntfy.exe
alg.exe 3,300 KB C:\WINDOWS\System32\alg.exe
wuauclt.exe 5,220 KB C:\WINDOWS\system32\wuauclt.exe
HPZipm12.exe 2,068 KB C:\WINDOWS\system32\HPZipm12.exe
systeminformation.exe 14,660 KB C:\Program Files\Auslogics\AusLogics System Information\systeminformation.exe
Application Layer Gateway Service n/a C:\WINDOWS\System32\alg.exe
Ati HotKey POLLER n/a C:\WINDOWS\system32\Ati2evxx.exe
Windows Audio n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
ConfigFree Service n/a C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
Cryptographic Services n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
DCOM Server Process Launcher n/a C:\WINDOWS\system32\svchost -k DcomLaunch
DHCP Client n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
DNS Client n/a C:\WINDOWS\system32\svchost.exe -k NetworkService
Error Reporting Service n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Event Log n/a C:\WINDOWS\system32\services.exe
COM+ Event System n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Fast User Switching Compatibility n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Help and Support n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Infrared Monitor n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Server n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Workstation n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
TCP/IP NetBIOS Helper n/a C:\WINDOWS\system32\svchost.exe -k LocalService
Network Connections n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Network Location Awareness (NLA) n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Plug and Play n/a C:\WINDOWS\system32\services.exe
Pml Driver HPZ12 n/a C:\WINDOWS\system32\HPZipm12.exe
IPSEC Services n/a C:\WINDOWS\system32\lsass.exe
Protected Storage n/a C:\WINDOWS\system32\lsass.exe
Remote Procedure Call (RPC) n/a C:\WINDOWS\system32\svchost -k rpcss
Security Accounts Manager n/a C:\WINDOWS\system32\lsass.exe
Task Scheduler n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Secondary Logon n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
System Event Notification n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Windows Firewall/Internet Connection Sharing (ICS) n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Shell Hardware Detection n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Print Spooler n/a C:\WINDOWS\system32\spoolsv.exe
System Restore Service n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
SSDP Discovery Service n/a C:\WINDOWS\system32\svchost.exe -k LocalService
Terminal Services n/a C:\WINDOWS\System32\svchost -k DComLaunch
Themes n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Distributed Link Tracking Client n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Windows Time n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
WebClient n/a C:\WINDOWS\system32\svchost.exe -k LocalService
Windows Management Instrumentation n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Security Center n/a C:\WINDOWS\System32\svchost.exe -k netsvcs
Automatic Updates n/a C:\WINDOWS\system32\svchost.exe -k netsvcs
Wireless Zero Configuration n/a C:\WINDOWS\System32\svchost.exe -k netsvcs


Performance
----------

Running Processes: 41
Windows: 208
Startup Applications: 28
Browser Plugins: 3
Total Services: 82
Running Services: 42
Startup Services: 35
Loaded Drivers: 126

Video Prop
---------

Video Adapter Name: ATI MOBILITY RADEON 7000 IGP
Video Memory: 64.00 MB
Chipset Name: MOBILITY RADEON 7000 IGP AGP (0x4437)
BIOS Name: BK5.0.0 VR001.000.007.008.030.000.001.001 d
BIOS Date: 04/05/13
Current Resolution: 1024 x 768pixels
Current Color Mode: 32bits per pixel
DirectX Version: 4.09.00.0904
Driver Version: 16384
Technology: Raster Display
Refresh RATE: 60Hz
Font Resolution: 96dpi
Width/Height/Diagonal in Pixels: 36/36/51
Horizontal Size: 270
Vertical Size: 203

Hard disk
--------

Disk Letter: C:
Volume Type: Hard Disk Drive
Serial Number: 2C80-106C
File System: NTFS
Total Bytes: 39,999,500,288 bytes
Bytes Free: 35,309,813,760 bytes
Bytes Used: 4,689,686,528 bytes
File Compression Enabled Yes
Volume is Compressed No
Long File NAMES Enabled Yes
Unicode File Names Enabled Yes
Encrypted File System Support No
Number of Clusters: 9,765,503
Free Clusters: 8,620,560
Used Clusters: 1,144,943
Bytes per Cluster: 4,095 bytes
Sectors per Cluster: 8
Used Sectors: 9,159,544
Free Sectors: 68,964,480
Bytes per Sector: 512 bytes
Total Sectors: 78,124,024

Programs
--------

IE Version: 6.0.2900.2180 (SP2)
DirectX Version: 4.09.00.0904
Windows Installer (MSI): 3.0.3790.2180
OpenGL Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
.Net Version: 1.1.4322.573
ADO Version: 2.81.1117.0 (xpsp_sp2_rtm.040803-2158)
DAO Version: 03.60.8618.0
ODBC Version: 3.525.1117.0 (xpsp_sp2_rtm.040803-2158)
Microsoft Direct3D Hardware acceleration through Direct3D HAL Direct3D
Microsoft Direct3D Mono(Ramp) Software Emulation Direct3D
Microsoft Direct3D RGB Software Emulation Direct3D
Microsoft Software Synthesizer DirectMusic
WinSock TCP Connection For DirectPlay DirectPlay
WinSock IPX Connection For DirectPlay DirectPlay
Modem Connection For DirectPlay DirectPlay
Microsoft Word Application 11.0.5604
Microsoft Office Excel Application 11.0.5612
MS PowerPoint Application 11.0.5529
Microsoft Outlook 11.0 Object Library 11.0.5510
Microsoft Office Access Application 11.0.5614
Microsoft Publisher Application 11.0.5525
Microsoft Clip Organizer 11.0.5510
Microsoft Graph Application 11.0.5510
Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 10.0.12.36
AI RoboForm (All Users) n/a n/a
ATI - Software Uninstall Utility n/a 6.14.10.1008
Ask Toolbar Ask.com 4.1.0.2
ATI Display Driver n/a 7.993-040309m-015265C-Toshiba
SRS WOW XT Plug-In for Windows Media Player for Toshiba version 1.0.2 SRS Labs, Inc. 1.0.2.0
PCI 1620 Cardbus Controller and Software Texas Instruments Inc 1.00.0001
Windows XP Hotfix - KB884018 Microsoft Corporation 20040812.132033
TOSHIBA PC Diagnostic Tool n/a n/a
TOSHIBA Power Saver n/a 7.03.04.I
Synaptics Pointing Device Driver n/a 7.10.8.0
TOSHIBA Hotkey Utility for Display Devices n/a n/a
TOSHIBA Software Modem n/a 2.1.38 (SM2138ALD04)
TOSHIBA Utilities n/a n/a
VMN PhotoEdit PowerOfSoftware Ltd. 1.60
Macromedia Flash Player Macromedia, Inc. 7.0.19.0
Atheros Wireless LAN MiniPCI card Driver n/a n/a
ATI Control Panel n/a 6.14.10.5090
TOSHIBA Manuals n/a n/a
Touch and Launch n/a n/a
WebFldrs XP Microsoft Corporation 9.50.7523
TOSHIBA Console n/a n/a
DigitImg Hewlett-Packard 2.00.0000
Photosmart 140,240,7200,7600,7700,7900 Series Hewlett-Packard 2.0
TOSHIBA Zooming Utility n/a n/a
PS7600 Hewlett-Packard 1.01.0000
Java 2 Runtime Environment, SE v1.4.2_05 Sun Microsystems, Inc. 1.4.2_05
PSShortcuts Hewlett-Packard 1.01.0000
QFolder Hewlett-Packard 1.00.0000
Microsoft Office Professional Edition 2003 Microsoft Corporation 11.0.5614.0
InterVideo WinDVD for Toshiba n/a 5.0-B11.288
Microsoft Office OneNote 2003 Microsoft Corporation 11.0.6360.0
REALTEK Gigabit and Fast Ethernet NIC Driver REALTEK Semiconductor Corp. 1.10
CD/DVD Drive Acoustic Silencer TOSHIBA 1.00.005
TOSHIBA Controls n/a n/a
Adobe Acrobat - Reader 6.0.2 Update Adobe Systems 6.0.2
Adobe Reader 6.0.1 Adobe Systems Incorporated 006.000.001
PCI1620 Ultramedia Controller Texas Instruments Inc 1.00.0001
AusLogics System Information Auslogics Software Pty Ltd version 1.3
TOSHIBA ConfigFree n/a 4.90.56
Microsoft .NET Framework 1.1 Microsoft 1.1.4322
HP Memories Disc Hewlett-Packard Company 1.0.8.816
HP Software Update Hewlett-Packard 2.0.37.20031205
PSUsage Hewlett-Packard 1.30.0000
SMSC IrCC V5.1.3600.3 SP1 n/a r1.14
Realtek AC'97 Audio n/a n/a
ntoskrnl.exe \WINDOWS\system32\
hal.dll \WINDOWS\system32\
KDCOM.DLL \WINDOWS\system32\
BOOTVID.dll \WINDOWS\system32\
WMILIB.SYS \WINDOWS\system32\DRIVERS\
1394BUS.SYS \WINDOWS\system32\DRIVERS\
BATTC.SYS \WINDOWS\system32\DRIVERS\
PCIIDEX.SYS \WINDOWS\system32\DRIVERS\
OPRGHDLR.SYS \WINDOWS\system32\DRIVERS\
CLASSPNP.SYS \WINDOWS\system32\DRIVERS\
intelppm.sys \SystemRoot\system32\DRIVERS\
CmBatt.sys \SystemRoot\system32\DRIVERS\
ati2mtag.sys \SystemRoot\system32\DRIVERS\
VIDEOPRT.SYS \SystemRoot\system32\DRIVERS\
usbohci.sys \SystemRoot\system32\DRIVERS\
USBPORT.SYS \SystemRoot\system32\DRIVERS\
usbehci.sys \SystemRoot\system32\DRIVERS\
imapi.sys \SystemRoot\system32\DRIVERS\
AFS2K.SYS \SystemRoot\System32\Drivers\
cdrom.sys \SystemRoot\system32\DRIVERS\
redbook.sys \SystemRoot\system32\DRIVERS\
ks.sys \SystemRoot\system32\DRIVERS\
i8042prt.sys \SystemRoot\system32\DRIVERS\
kbdclass.sys \SystemRoot\system32\DRIVERS\
SynTP.sys \SystemRoot\system32\DRIVERS\
USBD.SYS \SystemRoot\system32\DRIVERS\
mouclass.sys \SystemRoot\system32\DRIVERS\
parport.sys \SystemRoot\system32\DRIVERS\
smcirda.sys \SystemRoot\system32\DRIVERS\
irenum.sys \SystemRoot\system32\DRIVERS\
Rtlnic51.sys \SystemRoot\system32\DRIVERS\
nic1394.sys \SystemRoot\system32\DRIVERS\
ALCXWDM.SYS \SystemRoot\system32\drivers\
portcls.sys \SystemRoot\system32\drivers\
drmk.sys \SystemRoot\system32\drivers\
ALCXSENS.SYS \SystemRoot\system32\drivers\
AGRSM.sys \SystemRoot\system32\DRIVERS\
Modem.SYS \SystemRoot\System32\Drivers\
audstub.sys \SystemRoot\system32\DRIVERS\
rasirda.sys \SystemRoot\system32\DRIVERS\
TDI.SYS \SystemRoot\system32\DRIVERS\
rasl2tp.sys \SystemRoot\system32\DRIVERS\
ndistapi.sys \SystemRoot\system32\DRIVERS\
ndiswan.sys \SystemRoot\system32\DRIVERS\
raspppoe.sys \SystemRoot\system32\DRIVERS\
raspptp.sys \SystemRoot\system32\DRIVERS\
psched.sys \SystemRoot\system32\DRIVERS\
msgpc.sys \SystemRoot\system32\DRIVERS\
ptilink.sys \SystemRoot\system32\DRIVERS\
raspti.sys \SystemRoot\system32\DRIVERS\
termdd.sys \SystemRoot\system32\DRIVERS\
swenum.sys \SystemRoot\system32\DRIVERS\
update.sys \SystemRoot\system32\DRIVERS\
mssmbios.sys \SystemRoot\system32\DRIVERS\
NBSMI.sys \SystemRoot\system32\DRIVERS\
NDProxy.SYS \SystemRoot\System32\Drivers\
usbhub.sys \SystemRoot\system32\DRIVERS\
Fs_Rec.SYS \SystemRoot\System32\Drivers\
Null.SYS \SystemRoot\System32\Drivers\
Beep.SYS \SystemRoot\System32\Drivers\
vga.sys \SystemRoot\System32\drivers\
mnmdd.SYS \SystemRoot\System32\Drivers\
RDPCDD.sys \SystemRoot\System32\DRIVERS\
Msfs.SYS \SystemRoot\System32\Drivers\
Npfs.SYS \SystemRoot\System32\Drivers\
rasacd.sys \SystemRoot\system32\DRIVERS\
ipsec.sys \SystemRoot\system32\DRIVERS\
tcpip.sys \SystemRoot\system32\DRIVERS\
netbt.sys \SystemRoot\system32\DRIVERS\
afd.sys \SystemRoot\System32\drivers\
netbios.sys \SystemRoot\system32\DRIVERS\
rdbss.sys \SystemRoot\system32\DRIVERS\
mrxsmb.sys \SystemRoot\system32\DRIVERS\
Fips.SYS \SystemRoot\System32\Drivers\
ipnat.sys \SystemRoot\system32\DRIVERS\
wanarp.sys \SystemRoot\system32\DRIVERS\
arp1394.sys \SystemRoot\system32\DRIVERS\
Cdfs.SYS \SystemRoot\System32\Drivers\
dump_atapi.sys \SystemRoot\System32\Drivers\
dump_WMILIB.SYS \SystemRoot\System32\Drivers\
win32k.sys \SystemRoot\System32\
watchdog.sys \SystemRoot\System32\
Dxapi.sys \SystemRoot\System32\drivers\
dxg.sys \SystemRoot\System32\drivers\
dxgthk.sys \SystemRoot\System32\drivers\
ati2dvag.dll \SystemRoot\System32\
ati3d1ag.dll \SystemRoot\System32\
irda.sys \SystemRoot\system32\DRIVERS\
ndisuio.sys \SystemRoot\system32\DRIVERS\
netdevio.sys \SystemRoot\system32\DRIVERS\
wdmaud.sys \SystemRoot\system32\drivers\
sysaudio.sys \SystemRoot\system32\drivers\
mrxdav.sys \SystemRoot\system32\DRIVERS\
srv.sys \SystemRoot\system32\DRIVERS\
HTTP.sys \SystemRoot\System32\Drivers\
kmixer.sys \SystemRoot\system32\drivers\
USBSTOR.SYS \SystemRoot\system32\DRIVERS\
Fastfat.SYS \SystemRoot\System32\Drivers\
usbccgp.sys \SystemRoot\system32\DRIVERS\
usbprint.sys \SystemRoot\system32\DRIVERS\
HPZius12.sys \SystemRoot\system32\DRIVERS\
HPZid412.sys \SystemRoot\system32\DRIVERS\
HPZipr12.sys \SystemRoot\system32\DRIVERS\
ntdll.dll \WINDOWS\system32\

Many thanks

SteveIs the Laptop overheating?

Most common cause for laptop to shutdown on you, especially when running an application that is CPU intensive is that its CPU reports to the main board that the temperature is too hot and it protects itself by shutting down without any ability to save anything.

Toshiba's have had a bad rash of overheats over the last few years. When the laptop shuts down like this feel the laptops bottom and sides. Is there any very hot areas. If so you are dealing with a thermal shutdown.

Fans also cause this issue when they fail, but generally a failed CPU fan will cause the laptop or desktop to boot for about 10 seconds or so and then shut down always x-many seconds in from boot when the speedo on the fan is detected as not spinning.Does that laptop restart if it locks up, too?Hello and thanks for your replies.

No, the laptop does not restart automatically - it has to be manually restarted.

Yes, DaveLembke there are a couple of hot areas, usually, when it shuts down - though not always. What's the difference between a 'thermal shutdown' and a fan problem?

Would it be an idea, if it is the fan, to remove and clean it myself?

Cheers

Steve