CIO/OFT is required to follow specific rate guidelines to determine the annual rates. In addition, we strictly adhere to the FOLLOWING principles to guide the CIO/OFT rate setting process and are:

• Rates will be fair and equitable for all customers;
• Rates will be REASONABLE for comparable services;
• Rates will be understandable and clearly communicated to customers;
• We will continuously pursue and implement STRATEGIES to reduce costs and lower rates to our customers;
• Federal cost recovery requirements will be strictly complied with to ENSURE state agencies can maximize cost recovery for CIO/OFT services;
• Reconciliation will be used to ensure revenues generated from rates will fully recover the cost of providing a service, but not result in over-collection of REVENUE; and
• CIO/OFT will pursue all avenues to minimize any major fluctuations in rates.

CIO/OFT is required to follow specific rate guidelines to determine the annual rates. In addition, we strictly adhere to the following principles to guide the CIO/OFT rate setting process and are: