What challenges do application support professionals need to deal with

1.	What challenges do application support professionals need to deal with?
Answer» One of the most common situations TECHNICAL support engineers encounter is APPLICATION crashes. Unhandled exceptions are the main cause of application crashes. Also, it OFTEN happens that frustrated customers use abusive language to vent their frustrations, and in such situations, the application support engineer should remain calm and show empathy for the customer. PATIENT and calm are two of the most important QUALITIES of an application support engineer.

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