CIO/OFT is committed to provide excellent customer SERVICE with minimal IMPACT to ONGOING operations for an agency or the customers of other agencies. To ensure an effective program, a governance group was created to fulfill this function – The Change Control Board. The purpose of the Change Control Board is to exchange information regarding any physical or logical changes that may affect the status of any network, COMPUTER system, or application that CIO/OFT is RESPONSIBLE for or hosting.

It is very important that any changes to the IT environment are clearly understood and the customer expectations are managed to minimize operations. This collaborative process is designed to mitigate those risks and ensure changes are successful.

CIO/OFT is committed to provide excellent customer service with minimal impact to ongoing operations for an agency or the customers of other agencies. To ensure an effective program, a governance group was created to fulfill this function – The Change Control Board. The purpose of the Change Control Board is to exchange information regarding any physical or logical changes that may affect the status of any network, computer system, or application that CIO/OFT is responsible for or hosting.

It is very important that any changes to the IT environment are clearly understood and the customer expectations are managed to minimize operations. This collaborative process is designed to mitigate those risks and ensure changes are successful.