Depending on the industry or organization, applications support engineers MAY have different duties and responsibilities. Application support engineers often monitor the system or applications, check messages, and improve existing procedures. Some of the other duties of an application support engineer include:

• These professionals are well versed in how systems function and have the skills to troubleshoot systems and applications and handle technical issues. If they are unable to resolve the issue, they are required to alert their superiors, such as the senior engineer, for assistance.
• Application support engineers act as a liaison between customers and their complaints. These professionals assess customer PROBLEMS in order to PINPOINT specific problems the organization should address.
• Their job is to synchronize operations between VARIOUS departments within the company.
• They prepare maintenance plans and upgrade schedules for the organization's systems.
• Despite their busy schedules, they maintain good PROFESSIONAL relationships with engineering and customer service departments.
• Regularly, they prepare and install tools needed for the proper operation of software applications and systems.
• Under the guidance of senior engineers, they organize and execute projects ranging from small to medium-sized and provide support to all processes.