1.

What Services Are Covered In The Sla Document Provided By Cio/oft?

Answer»

All IT Shared Services offered by CIO/OFT are eligible for inclusion in the SLA. Each service is described in detailed service descriptions in a separate document.

However, the current major services provided include the following:

  • Customer Care Center Operations (24x7x365 Help Desk Support)
  • NYS Directory Services (Our Enterprise LDAP Services)
  • Empire 2.0 Web Services (Web Development, Content Management)
  • Data Center Operations (Mainframe, Servers, STORAGE, Disaster Recovery)
  • NYSeMail (Enterprise Email System)
  • Customer NETWORKING Solutions (Desktop Support)
  • NYeNet Services (State Data NETWORKS)
  • Technology Academy (IT Training – Classroom and Online Distanced Learning)
  • Telecommunications and CAPNET (Telephony Services)

All IT Shared Services offered by CIO/OFT are eligible for inclusion in the SLA. Each service is described in detailed service descriptions in a separate document.

However, the current major services provided include the following:


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