Leaders need to TAKE the opportunity to learn and understand the background and skills of their work force and then use that to the benefit of the ORGANIZATION and the customers. For example, knowing that your employee speaks a DIFFERENT language may be helpful in relating with customers. Human resources’ role needs to be the “heart” of the organization. They are the center of CREATING a welcoming and inclusive environment. I will provide some HR action items during the September WCHRA lunch meeting.

Leaders need to take the opportunity to learn and understand the background and skills of their work force and then use that to the benefit of the organization and the customers. For example, knowing that your employee speaks a different language may be helpful in relating with customers. Human resources’ role needs to be the “heart” of the organization. They are the center of creating a welcoming and inclusive environment. I will provide some HR action items during the September WCHRA lunch meeting.