Explore topic-wise InterviewSolutions in .

Hi,

Problem: computer lags on desktop bootup. Windows loads fine, but it take about 2-3 minutes for the icons on my desktop to appear and then I start using my computer. I wonder how I can fix that desktop lag.

I have my icons arranged with Stardock Fence software, computer seems be doing something (I can see the activity light on the side of my computer always on during that time)

Avast says no viruses, Malwarebytes, Superantispyware and Emsisoft Antimalware finds nothing wrong.

I seem to think I need to adjust programs that load on bootup, not sure. Have windows 8.1

Any solution or suggestion? My PC specs are listed next to my username to the left.

Thank you

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.
Your Specs show Windows 8 as your OS. Have you upgraded to Windows 8.1 yet? If not, I SUGGEST you do so. That might result in some improvement. Quote from: soybean on FEBRUARY 14, 2014, 08:06:42 AM

Your Specs show Windows 8 as your OS. Have you upgraded to Windows 8.1 yet? If not, I suggest you do so. That might result in some improvement.

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

Hi,

I have a year old Lenovo MODEL 2561 Desktop PC with RAM of 8GB running off Intel Core i3 processor and 1 TB memory. I'm getting fluctuations in how much C Drive memory is showing as used up ranging from nearly 800 GB yesterday to 300GB today. Don't have a lot of files but QUITE a few photos on c drive. Can anyone advise why C Drive Capacity fluctuations occur and whether this is normal? Many Thanks.You mean 1 TB hard disk size, not "memory". Possibly the drive is faulty, or you could have a virus, I suppose.
lol.... i wish i had 1 tb of memory

i think you probably do have a virus

You should scan you computer for viruses

I would use malware bytes, but if the PROBLEM continues

Boot CD - go to these places, download, and burn the ISOs to CD's.
AVG Rescue CD
Kaspersky
Comodo

Put one of the disks you make from these in the DVD drive
Restart the PC
When it asks to boot from CD or DVD, say yes (or press any key)
Follow the instructions and clean any viruses it finds
Repeat for the othersMalwareBytes is not an anti virus application, though scanning with it IN ADDITION to scanning with an anti virus app is highly recommended. Also, you can download treesize and see where the space is being used: http://www.jam-software.com/freeware/

And there is no need to scan from a cd - you can scan from within Windows.Thanks for the ideas/suggestions. Really helpful. Regards Segdsg in UKI would also advise that you check the drive as well. You can usually get diagnostics from the manufacturer's site, or you can get a utility (such as Hiren's BootCDD) to test the drive fully. A check disk may not be a thorough enough check, but it could also be of use.

If the drive checks out fine than I'd agree that its most LIKELY a virus or malware issue.Memory = RAM...
Storage/empty space = HDD free space/capacity.

Heya All!

So I'm still learning quite a bit about Windows 8/8.1... I have a few applications that need .NET 2.0/3.0/3.5 to run, and of course - there is not installer for Win 8!! :O

So I Google'd a bit and found an article on MSDN covering it. It basically tries to do it as a download by default, however I cannot connect this PC to the internet. So I found how to manually do it.

Says insert the install CD/ISO and run this from command prompt:

Code: [Select]DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess /Source:D:\sources\sxs
I've navigated through the disk and ensured that there are 222 "x86_netfx..." files... NONETHELESS I get this:

Quote

Error: 0x800f081f

Ethe source file could not be found.

.NET Framework development tools like Visual Studio, will not function on .NET Framework 3.5 Client Profile. Developers will need to install full .NET Framework 3.5 Service Pack 1.

after upgrade from window 89 to 8.2 . the start up error comes up run DLL this was a problem starting c:\windows\system32\logiLDa.dll
This specified module could not be FOUND. anyone know where I can correct this . Thank you Most likely from using a Registry Cleaner...stay away from them.

Quote

Control Panel>System>Device Manager>Human Interface Devices>USB input Device (Logitech Download Assistant). Doube click. Uninstall driver.

Then Action>Scan for hardware changes and the driver updates itself from MS with Logitech ware.

"logiLDA.dll" error is GONE.

Most likely from using a Registry Cleaner...stay away from them.

-Run Task manager by pressing CtrlAltDel
-Go to Startup tab
-Find LogiLDA, right click on it and click Disable

Evening! My Acer V5-552G (win8) has been freezing up randomly. Sometimes after a while, sometimes right at startup. Been trying to TROUBLESHOOT and and can't seem to locate the PROBLEM. Just did a /scannow and it reported a problem with corrupt files in the CBS logs. Might this be the SOURCE of my problem? Have also done a COMPLETE reformating of my hard drive without any success.

I would appreciate any help/tips!
Thank you in advance,

FlipFl0pzAfter re-installing did you REMEMBER to also re-install ALL your drivers ?

my laptop came with preloaded windows8 single language... i reinstalled win7 and ubuntu13.10, lost the recovery PARTITION(haven't burnt recovery partition into disks). i want to upgrade now to win8, i don't have installation disk. my frnd have the same laptop with same configurations except external graphic card(his laptop doesn't have, but my laptop has 1gb external nvidia). can i use his recovery partition to get back win8. if so, will the recovery media takes product key from bios of my laptop or not(as all win8 preloaded laptops are coming with product key in bios).
thanks in advancei hope this maynot be POSSIBLE because of oem... kinda stuffI suggest you contact the manufacturer of your laptop to request a recovery disc (DVD). They will need the model # and serial # for your computer. They will charge a FEE for the disc and a shipping fee but the cost will probably be less than $20. At least, that was my experience with HP. This may vary by manufacturer, but I believe this is your best option in your situation. thank u DUDE.... but i had installed win8 using setup file
So, your computer came with Windows 7 and you upgraded to Windows 8. How did you Windows 8? How did you get that "setup file" for it? Can't wait to see how Activation goes...my lap came with win8 only(preloaded).... i got setup file from torrents... since win8 takes product key from bios itself Quote from: venkee on February 10, 2014, 05:24:58 AM

my lap came with win8 only(preloaded).... i got setup file from torrents... since win8 takes product key from bios itself

When I delete emails (I use gmail and Windows why don't they go to the recycle bin?

My thanks to anybody who HELPS me.

Joe (from a sub-tropical island)Deleted FILES & folders go to the recycle bin. Email is NEITHER, but it can (and does) go into a "deleted" FOLDER within the email program /client which serves the same purpose.Many thanks for your PROMPT reply which solved my problem.

I never knew that deleted emails bypass the recycle bin.

Thks for teaching me something new.

JoeYou're welcome

I need help, my computer has distorted characters in it. It HAPPENS on the desktop and on webpages. I don't THINK it's a monitor problem because Windows was able to screen capture the problem. I found that it happens often on webpages, but it also happens on the desktop sometimes. Completely installing a fresh install of the computer, sometimes helps fix the issue temporarily but it occurs after a few days again. I have also tried changing the ClearType settings, but it doesn't help. Please help, I've included an attached screenshot of the problem, the problem is circled in red, thanks.

Specs:

HP Pavilion p6537c Desktop PC
Windows 8 64bit Professional
AMD Phenom II X4-830 @ 2.8GHz
6 GB Memory
700 GB Storage using 3 Gb SATA
250 W PSU


[recovering disk space, attachment deleted by admin]Quote

250 W PSU

This jumped out at me right away...

So i have a windows 8.1 gateway that whenever i start it up it goes to 1 or 2 pages 1 bieng the "PLEASE wait" page or the other saying "getting windows ready dont turn off your computer. Is there anything that can be done to HELP me?db100547 informed me that i MIGHT have to do a REPAIR install but i was wondering if there was a way to get into the windows 8 files from linux off a thumbdrive to find the one that needs to be replaced and replace it? im just wondering.

Hi, I have created a windows image backup by win 7 file recovery from control panel of win 8 and now I want to restore that backup.

But when I choose "select another backup to restore files from" it finds no backup.

And the backup was made SUCCESSFULLY without any errors.

How can I restore that backup now?
You use Windows 7 to restore a image backup made by Windows 7.
Data only files that do not include or require system settings may be stored on external media in any format commonly used.

http://www.fileinfo.com/filetypes/backup

QUOTE

The Backup Files category includes individual file backups and files related to backup software. Individual backup files are often generated automatically by software programs. Backup software files include incremental backups and full system backups.
Common backup file extensions include .BAK, .TMP, and .GHO.

You use Windows 7 to restore a image backup made by Windows 7.
Data only files that do not include or require system settings may be stored on external media in any format commonly used.

http://www.fileinfo.com/filetypes/backup
Does this help any?

You can use windows 8.1 disk manager to mount the vxd file as a disk drive.

As shown is this utube video http://www.youtube.com/watch?v=_DxNzq2Uf2c

Hope this helps.

Isn't Windows 8 amazing, thank you Microsoft for giving users what we can easily use finely.

About a year ago I upgraded my computer to Windows 8. This , coupled with a RAM and an HDD upgrade, made my 5 year old computer run the best that it has in a long time, and I was happy.

Windows 8.1 then came out, and I tried to update. It wouldn't let me, as I would get an error. I really wanted to upgrade as I was having some sort of issue with my Apps. They would start up, load for a few seconds, and then crash without even displaying.
The computer worked fine in Desktop mode however, so I decided to go on with my life.

Yesterday, I finally had time to try to upgrade my computer again, so I decided to do so.
It actually managed to download the whole thing, so I was excited to upgrade my computer.
I went through the upgrade process, but when it finished I noticed something strange.

My computer was running slower. Much slower.
Once the upgrade finished, I scrambled to try to figure out what could cause it to be so SLOW.
I tried a virus check, disc cleanup, defragmentation and care with iObit's advanced systemcare, but none of them seemed to work.

I stumbled upon an online source which said that it could be a corrupt profile issue. And indeed, I checked another user profile on my machine and it seemed to be working better, and the Windows 8 apps actually ran.

So I tried to do what they told me to: move all the files in one User folder to another and remove the old profile.

Turns out that wasn't such a great idea either.

I created a new user profile.
While I was trying to move all my files, a lot of them wouldn't move, or they needed to be moved in smaller batches. I moved what I can, and noticed that Windows was giving me a 'drive error' notification. I restarted my computer and went into the new profile and deleted the old profile.

At first, none of the apps would even launch. Then I tried to use System Restore and realized I couldn't because my old profile was deleted.
My Google Drive folder is ALSO inaccessible and I can't seem to install another copy/instance of GDrive.

I restarted again and now apps are actually launching and things seem to be working a little better, but the computer is still slow.
So here I am, stuck with a slower computer, wishing I never updated to 8.1.
I am asking for assistance because I feel helpless. I do not know what to do to make my computer run faster, or return to its old state, and I hope someone here does.

Thank you for your timeCan you please share with us your computer make/model or if custom built the hardware specifics so we know what you are working with? A 5 year old computer doesnt state enough about it to assist at this point. Also if its an off the shelf computer, please state the upgrade info such as upgraded to 4GB of DDR2 800Mhz RAM from 2GB DDR2 800Mhz etc.Quote from: DaveLembke on December 26, 2013, 07:37:03 PM

Can you please share with us your computer make/model or if custom built the hardware specifics so we know what you are working with? A 5 year old computer doesnt state enough about it to assist at this point. Also if its an off the shelf computer, please state the upgrade info such as upgraded to 4GB of DDR2 800Mhz RAM from 2GB DDR2 800Mhz etc.

Do you have the original recovery media to restore the system back to its original configuration with Windows Vista? If so, then using it to get back to Vista and then installing your Windows 8 OS again and, finally, doing the upgrade to Windows 8.1 again may be a long route to getting your system running right.

Of course, you should have all your important files backed up on some external storage media. If not, you'll lose it by taking the route to restoring your system.

... maybe if I could just go back down to Windows 8 it'd work better.

care with iObit's advanced systemcare

Also, avoid tools like this that promise to "Speed up" your PC, they don't improve anything and often cause a lot more problems than they solve. In fact, having your PC clogged up with tools like this can often slow it down. I'd remove all "Speed up" tools that are installed and see if that helps.

What about CCleaner? The guy above you uses it...

And yeah, I got a recovery partition.

But you can't even use your recovery partition to roll back to Windows 8 so it's useless, just like it always has been.

The recovery partition is there for a specific purpose, which is to restore a system back to its configuration when new. So, it's definitely not useless; without it, computer users who find they need to format a hard drive (the OS partition) and reinstall their OS would have to buy a retail or OEM version of the OS.

Furthermore, users should create recovery discs (CD/DVD) from the recovery partition on the hard drive so that they can restore their system if they have to replace failed hard drive. If a hard drive fails and you have not burned a DVD from your recovery partition, then you're in that situation again where you have to buy the OS.

As I said in a previous post, you have the option of restoring the system to your original OS (Vista) and then doing the upgrade to Win 8 and then, if desired, another upgrade to Win 8.1. I assuming you have a disc for Win 8 upgrade from XP/Vista/7. If not, then how did you get it installed in the first place?

hello, in 'my MUSIC' folder I want only to SEE = TITLE, size & length of songs. everytime I change it, it always REVERTS back to displaying title track, contributing musicians etc. is there a way for my changes to stay?
thank you for your help.

Hello!
I just GOT this new computer and every time I am in the middle of typing anything weird things keep happening! Whenever I press the R Run starts, S Search starts, F Files starts, etc. Just trying to type this message I had to COPY and paste it into an email so I can complete it. I also RESTARTED 5 times in less than 10 minutes! Please HELP!!!!!!!New? Take it back to vendor right now!
No BUYER should have to trouble shoot a new computer.
Regardless... is there a way to fix it? I'm not the one that would waste money over at "the GEEK squad" for something that can be easily disabled. Sounds as though your ALT or CTRL key is stuck and you are getting the shortcut instead of the letter. Also, I deleted your post in the Malware section. One post per problem please. Thank you.Quote from: soldbylinz on January 01, 2014, 07:20:04 PM

Hello!
I just got this new computer and every time I am in the middle of typing anything weird things keep happening! Whenever I press the R Run starts, S Search starts, F Files starts, etc. Just trying to type this message I had to copy and paste it into an email so I can complete it. I also restarted 5 times in less than 10 minutes! Please HELP!!!!!!!

Hey guys, so I have been trying to update to Windows 8.1 since it was RELEASED today but I am getting the following generic error:

Code: [Select]Windows 8.1 could not install 0x1900101-0x30018
I have been searching the Google using the error code above, but I don't get any real solid answers, most of the issues that I found are dealing with the Windows 8.1 preview rather than the actual update itself. Thanks for the help.It seems this update is not going very smoothly judging by all the Help Forum posts i've seen...
2 reasins are most likely the MS servers are swamped...and they rushed out this code before it was refined.

I'd wait at least a week and try again...unless your system is crippled right now...
Best of Luck.So I haven't tried updating to Windows 8.1, because it got lost in my things to do until I tried again until today. I receive the same error code. This time I sat through the installation and everything was going smoothly until there was an error screen that popped up that stated "Sorry couldn't complete the installation...ERROR: Driver is not EQUAL TO" or something like that. So my PC rebooted again and I went to the WindowsUpdate.log and I found this line:

Code: [Select]2014-01-02 15:37:09:418 2524 2fc4 Driver Matched driver to device PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09
2014-01-02 15:37:09:418 2524 2fc4 Driver Status: 0x180210a, ProblemNumber: 00000000

I assume that there is some sort of error with one of Drivers that is preventing me from installing the Windows 8.1 Update.

I Google searched "PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09" and it matched it to the Intel HD Graphics 4000 graphics card. I don't even use the Intel graphics because I have a dedicated video card. But in Windows Update there seems to be a update for "Intel Corporation Graphics Adater WDDM1.2, Graphics Adapter WDDM1.3 Sofware Update - Inter(R) HD Graphics 4000". I'm hoping this update will fix the issue. I keep you guys updated.I tried updating to Windows 8.1 again and it got to the 80% of "Getting Devices" ready part when this I got a Blue Screen with an "driver_irql_not_less_or_equal (iaStorA.sys)" error, which is attached to this post. I went back to the WindowsUpdate.log and here is the dump:

Code: [Select]2014-01-02 17:04:20:357 14316 37f8 Handler Deleting setup file '9600.16468.winblue_refresh.131113-1345_x64fre_client_Professional_gdr_en-us-IR2_CPRA_X64FRER_EN-US_ESD.esd'
2014-01-02 17:04:20:358 14316 37f8 Handler : Installer completed. Process return code = 0x00000000, result = 0x00000000, callback pending = true
2014-01-02 17:04:20:358 14316 37f8 Handler :::::::::
2014-01-02 17:04:20:358 14316 37f8 Handler :: END :: Handler: Windows Setup Install
2014-01-02 17:04:20:358 14316 37f8 Handler :::::::::::::
2014-01-02 17:04:20:359 1436 371c AU Preventing expiration of polled reporting events until next restart
2014-01-02 17:04:20:368 1436 371c Agent *********
2014-01-02 17:04:20:368 1436 371c Agent ** END ** Agent: Installing updates [CallerId = WSAcquisition]
2014-01-02 17:04:20:368 1436 371c Agent *************
2014-01-02 17:04:22:414 1436 19a0 Report REPORT EVENT: {3066109A-AF0D-45C1-991A-894BD8779F26} 2014-01-02 17:04:22:365-0600 1 201 [AGENT_INSTALLING_PENDING] 101 {990D0B2B-23CA-4C27-90DE-A311A0F77CF8} 1 0 WSAcquisition Success Content Install Installation pending.
2014-01-02 17:04:22:418 1436 19a0 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2014-01-02 17:04:22:422 1436 19a0 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2014-01-02 17:04:22:425 1436 19a0 Report CWERReporter finishing event handling. (00000000)
2014-01-02 17:04:22:432 1436 19a0 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2014-01-02 17:04:22:463 1436 19a0 PT WARNING: Cached cookie has expired or new PID is available
2014-01-02 17:04:22:835 1436 19a0 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Reporting URL: "http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2014-01-02 17:04:22:844 1436 19a0 Report Uploading 1 events using cached cookie, reporting URL = http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx
2014-01-02 17:04:23:021 1436 19a0 Report Reporter successfully uploaded 1 events.
2014-01-02 17:04:27:318 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:04:42:485 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:05:13:558 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:05:28:703 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:05:59:771 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:06:14:887 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:06:45:925 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:07:01:030 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:07:32:071 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:07:47:209 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:08:18:432 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:08:33:562 1436 1bf4 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:08:44:788 1436 1bf4 Shutdwn Checking to see whether install at shutdown is appropriate
2014-01-02 17:08:44:788 1436 1bf4 Shutdwn user declined update at shutdown
2014-01-02 17:08:44:790 1436 1bf4 AU AU initiates service shutdown
2014-01-02 17:08:44:790 1436 1bf4 AU ########### AU: Uninitializing Automatic Updates ###########
2014-01-02 17:08:45:016 1436 1bf4 WuTask Uninit WU Task Manager
2014-01-02 17:08:45:048 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:048 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:048 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:048 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:050 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:050 1436 1bf4 Agent Sending shutdown notification to client
2014-01-02 17:08:45:053 1436 1bf4 Report CWERReporter finishing event handling. (00000000)
2014-01-02 17:08:45:101 1436 1bf4 Service *********
2014-01-02 17:08:45:101 1436 1bf4 Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-01-02 17:08:45:101 1436 1bf4 Service *************
2014-01-02 17:19:22:477 1444 1890 Misc =========== Logging initialized (build: 7.8.9200.16731, tz: -0600) ===========
2014-01-02 17:19:22:477 1444 1890 Misc = Process: C:\WINDOWS\system32\svchost.exe
2014-01-02 17:19:22:477 1444 1890 Misc = Module: c:\windows\system32\wuaueng.dll
2014-01-02 17:19:22:476 1444 1890 Service *************
2014-01-02 17:19:22:477 1444 1890 Service ** START ** Service: Service startup
2014-01-02 17:19:22:477 1444 1890 Service *********
2014-01-02 17:19:22:496 1444 1890 Agent * WU client version 7.8.9200.16731
2014-01-02 17:19:22:497 1444 1890 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2014-01-02 17:19:22:497 1444 1890 Agent * Access type: No proxy
2014-01-02 17:19:22:498 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:22:498 1444 1890 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 3.
2014-01-02 17:19:22:500 1444 1890 Agent * Network state: Connected
2014-01-02 17:19:22:513 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:22:513 1444 1890 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 3.
2014-01-02 17:19:22:553 1444 1890 Agent *********** Agent: Initializing global settings cache ***********
2014-01-02 17:19:22:553 1444 1890 Agent * Endpoint Provider: 00000000-0000-0000-0000-000000000000
2014-01-02 17:19:22:553 1444 1890 Agent * WSUS server: <NULL>
2014-01-02 17:19:22:553 1444 1890 Agent * WSUS status server: <NULL>
2014-01-02 17:19:22:553 1444 1890 Agent * Target group: (Unassigned Computers)
2014-01-02 17:19:22:553 1444 1890 Agent * Windows Update access disabled: No
2014-01-02 17:19:22:570 1444 1890 WuTask WuTaskManager delay initialize completed successfully..
2014-01-02 17:19:22:577 1444 1890 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2014-01-02 17:19:22:578 1444 1890 Report CWERReporter::Init succeeded
2014-01-02 17:19:22:578 1444 1890 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-01-02 17:19:22:580 1444 1890 DnldMgr Download manager restoring 0 downloads
2014-01-02 17:19:22:586 1444 1890 AU ########### AU: Initializing Automatic Updates ###########
2014-01-02 17:19:22:586 1444 1890 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-install notify} added to AU services list
2014-01-02 17:19:22:586 1444 1890 AU AIR Mode is disabled
2014-01-02 17:19:22:587 1444 1890 AU # Approval type: Scheduled (User preference)
2014-01-02 17:19:22:587 1444 1890 AU # Auto-install minor updates: Yes (User preference)
2014-01-02 17:19:22:587 1444 1890 AU # ServiceTypeDefault: Service 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 Approval type: (Pre-install notify)
2014-01-02 17:19:22:587 1444 1890 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2014-01-02 17:19:22:600 1444 5d4 Report WARNING: PostReboot: Failed to update the history status: 0x80248FFF
2014-01-02 17:19:22:607 1444 1890 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
2014-01-02 17:19:22:615 1444 1890 AU The system has been restored. Hence triggering AU detection through DetectNow API.
2014-01-02 17:19:22:615 1444 1890 AU AU finished delayed initialization
2014-01-02 17:19:22:616 1444 1890 AU Obtained Post reboot hr from Agent:8024000c
2014-01-02 17:19:22:627 1444 1890 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-install notify} added to AU services list
2014-01-02 17:19:22:628 1444 1890 AU Triggering Offline detection (non-interactive)
2014-01-02 17:19:22:640 1444 1890 AU #############
2014-01-02 17:19:22:640 1444 1890 AU ## START ## AU: Search for updates
2014-01-02 17:19:22:640 1444 1890 AU #########
2014-01-02 17:19:23:002 1444 5d4 Report *********** Report: Initializing static reporting data ***********
2014-01-02 17:19:23:002 1444 5d4 Report * OS Version = 6.2.9200.0.0.65792
2014-01-02 17:19:23:002 1444 5d4 Report * OS Product Type = 0x00000030
2014-01-02 17:19:23:015 1444 5d4 Report * Computer Brand = System manufacturer
2014-01-02 17:19:23:015 1444 5d4 Report * Computer Model = System Product Name
2014-01-02 17:19:23:015 1444 5d4 Report * Platform Role = 1
2014-01-02 17:19:23:016 1444 5d4 Report * AlwaysOn/AlwaysConnected (AOAC) = 0
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Revision = 1403
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Name = BIOS Date: 07/17/12 17:51:21 Ver: 14.03
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Release Date = 2012-07-17T00:00:00
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Sku Number = SKU
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Vendor = American Megatrends Inc.
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Family = To be filled by O.E.M.
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Major Release = 4
2014-01-02 17:19:23:018 1444 5d4 Report * Bios Minor Release = 6
2014-01-02 17:19:23:018 1444 5d4 Report * Locale ID = 1033
2014-01-02 17:19:23:021 1444 1890 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9EBA11D7-9D62-48FD-920E-E379ECE7F713} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-01-02 17:19:23:021 1444 1890 Agent SkipSelfUpdateCheck search flag set for serverId: 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782
2014-01-02 17:19:23:021 1444 1890 AU <<## SUBMITTED ## AU: Search for updates [CallId = {02FB5597-D57C-426A-8A72-9679F3B4C381} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2014-01-02 17:19:23:070 1444 1984 Agent *************
2014-01-02 17:19:23:070 1444 1984 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:23:070 1444 1984 Agent *********
2014-01-02 17:19:23:070 1444 1984 Agent * Online = No; Ignore download priority = No
2014-01-02 17:19:23:070 1444 1984 Agent * CRITERIA = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-01-02 17:19:23:070 1444 1984 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2014-01-02 17:19:23:070 1444 1984 Agent * Search Scope = {Machine & All Users}
2014-01-02 17:19:23:070 1444 1984 Agent * Caller SID for Applicability: S-1-5-18
2014-01-02 17:19:23:393 1444 1974 Report REPORT EVENT: {4CD65B90-CE8C-4E90-9AC2-7B699E76ABEE} 2014-01-02 17:19:23:021-0600 1 204 [AGENT_INSTALLING_FAILED_POST_REBOOT] 101 {990D0B2B-23CA-4C27-90DE-A311A0F77CF8} 1 c1900101 WSAcquisition Failure Content Install Installation Failure Post Reboot.
2014-01-02 17:19:23:480 1444 1974 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-01-02 17:19:23:480 1444 1974 Report WER Report sent: 7.8.9200.16731 0xc1900101(0x30018) 990D0B2B-23CA-4C27-90DE-A311A0F77CF8 Install 101 Unmanaged
2014-01-02 17:19:23:480 1444 1974 Report CWERReporter finishing event handling. (00000000)
2014-01-02 17:19:23:483 1444 1974 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab:
2014-01-02 17:19:23:538 1444 1974 Misc Microsoft signed: Yes
2014-01-02 17:19:23:538 1444 1974 Misc Infrastructure signed: Yes
2014-01-02 17:19:23:541 1444 1974 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2014-01-02 17:19:23:543 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:23:663 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:24:195 1444 1974 PT WARNING: Cached cookie has expired or new PID is available
2014-01-02 17:19:24:195 1444 1974 PT WARNING: PopulateAuthCookies failed: 0x8024000b
2014-01-02 17:19:24:195 1444 1974 PT WARNING: RefreshCookie failed: 0x8024000b
2014-01-02 17:19:24:195 1444 1974 PT WARNING: RefreshPTState failed: 0x8024000b
2014-01-02 17:19:24:195 1444 1974 PT WARNING: PTError: 0x8024000b
2014-01-02 17:19:24:195 1444 1974 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Reporting URL: "http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2014-01-02 17:19:24:199 1444 1974 Report WARNING: Reporter failed to upload events with hr = 8024000c.
2014-01-02 17:19:24:989 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:25:097 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:26:070 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:26:180 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:27:200 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:27:313 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:28:322 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:28:429 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:29:412 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:29:522 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:30:512 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:30:612 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:31:582 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:31:691 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:32:675 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:32:780 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:33:742 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:33:848 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:34:824 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:34:937 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:35:695 1444 1984 Driver Matched driver to device PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09
2014-01-02 17:19:35:695 1444 1984 Driver Status: 0x180200a, ProblemNumber: 00000000
2014-01-02 17:19:35:905 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:36:015 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:37:021 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:37:139 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:38:173 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:38:287 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:39:312 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2014-01-02 17:19:39:368 1444 1984 Agent Update {BEB1BFC3-D39C-4527-A6DB-D8167B9CE48E}.103 is pruned out due to potential supersedence
2014-01-02 17:19:39:368 1444 1984 Agent * Added update {95BE6E29-541D-46F6-B3CF-07EE6A92F559}.102 to search result
2014-01-02 17:19:39:368 1444 1984 Agent Update {30029045-8DE0-4356-ADDB-A8D57B45CCA9}.103 is pruned out due to potential supersedence
2014-01-02 17:19:39:368 1444 1984 Agent Update {037A60AA-425B-497C-9FF0-EF85547911E5}.203 is pruned out due to potential supersedence
2014-01-02 17:19:39:368 1444 1984 Agent Update {D528D50B-791A-4567-A497-ADEB35EA645B}.200 is pruned out due to potential supersedence
2014-01-02 17:19:39:368 1444 1984 Agent * Added update {400D135F-03E5-45B5-A44B-16EF70722C4F}.201 to search result
2014-01-02 17:19:39:368 1444 1984 Agent * Added update {B7C85A06-C5D4-409E-889B-DE082416804B}.200 to search result
2014-01-02 17:19:39:368 1444 1984 Agent * Added update {3FB4D01F-B778-4D4E-8817-7650C47D9B3D}.200 to search result
2014-01-02 17:19:39:368 1444 1984 Agent * Found 4 updates and 80 categories in search; evaluated appl. rules of 2043 out of 4484 deployed entities
2014-01-02 17:19:39:424 1444 1890 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
2014-01-02 17:19:39:467 1444 1984 Agent *********
2014-01-02 17:19:39:467 1444 1984 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:39:467 1444 1984 Agent *************
2014-01-02 17:19:39:467 1444 1984 Agent *************
2014-01-02 17:19:39:467 1444 1984 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:39:467 1444 1984 Agent *********
2014-01-02 17:19:39:467 1444 1984 Agent * Online = No; Ignore download priority = No
2014-01-02 17:19:39:467 1444 1984 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-01-02 17:19:39:467 1444 1984 Agent * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
2014-01-02 17:19:39:467 1444 1984 Agent * Search Scope = {Machine & All Users}
2014-01-02 17:19:39:467 1444 1984 Agent * Caller SID for Applicability: S-1-5-18
2014-01-02 17:19:39:468 1444 15c4 AU >>## RESUMED ## AU: Search for updates [CallId = {9EBA11D7-9D62-48FD-920E-E379ECE7F713} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-01-02 17:19:39:468 1444 15c4 AU # 4 updates detected
2014-01-02 17:19:39:469 1444 15c4 AU #########
2014-01-02 17:19:39:469 1444 15c4 AU ## END ## AU: Search for updates [CallId = {9EBA11D7-9D62-48FD-920E-E379ECE7F713} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-01-02 17:19:39:469 1444 15c4 AU #############
2014-01-02 17:19:39:894 1444 1984 Agent * Added update {2A06778D-DB6F-454D-A7ED-47C4BE43FE72}.1 to search result
2014-01-02 17:19:39:894 1444 1984 Agent * Added update {3B4EF6B1-880A-4A56-B691-DD9CF61E46F1}.1 to search result
2014-01-02 17:19:39:894 1444 1984 Agent * Added update {36BEF0D5-80ED-4942-8457-6F9C88546E06}.1 to search result
2014-01-02 17:19:39:894 1444 1984 Agent * Added update {A292CD86-AB4E-4388-8C7B-CFB392EDE6AC}.1 to search result
2014-01-02 17:19:39:894 1444 1984 Agent * Found 4 updates and 34 categories in search; evaluated appl. rules of 67 out of 294 deployed entities
2014-01-02 17:19:39:894 1444 1984 Agent *********
2014-01-02 17:19:39:894 1444 1984 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:39:894 1444 1984 Agent *************
2014-01-02 17:19:39:951 1444 1984 Agent *************
2014-01-02 17:19:39:951 1444 1984 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:39:951 1444 1984 Agent *********
2014-01-02 17:19:39:951 1444 1984 Agent * Online = No; Ignore download priority = No
2014-01-02 17:19:39:951 1444 1984 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-01-02 17:19:39:951 1444 1984 Agent * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
2014-01-02 17:19:39:951 1444 1984 Agent * Search Scope = {Current User}
2014-01-02 17:19:39:951 1444 1984 Agent * Caller SID for Applicability: S-1-5-21-3321660833-467664361-1647691526-1000
2014-01-02 17:19:40:019 1444 1984 Agent * Added update {2A06778D-DB6F-454D-A7ED-47C4BE43FE72}.1 to search result
2014-01-02 17:19:40:019 1444 1984 Agent * Added update {3B4EF6B1-880A-4A56-B691-DD9CF61E46F1}.1 to search result
2014-01-02 17:19:40:019 1444 1984 Agent * Added update {36BEF0D5-80ED-4942-8457-6F9C88546E06}.1 to search result
2014-01-02 17:19:40:019 1444 1984 Agent * Added update {A292CD86-AB4E-4388-8C7B-CFB392EDE6AC}.1 to search result
2014-01-02 17:19:40:019 1444 1984 Agent * Found 4 updates and 34 categories in search; evaluated appl. rules of 67 out of 294 deployed entities
2014-01-02 17:19:40:021 1444 1984 Agent *********
2014-01-02 17:19:40:021 1444 1984 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-02 17:19:40:021 1444 1984 Agent *************
2014-01-02 17:19:40:021 1444 15c4 AU >>## RESUMED ## AU: Search for updates [CallId = {02FB5597-D57C-426A-8A72-9679F3B4C381} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2014-01-02 17:19:40:021 1444 15c4 AU # 4 updates detected
2014-01-02 17:19:40:022 1444 15c4 AU #########
2014-01-02 17:19:40:022 1444 15c4 AU ## END ## AU: Search for updates [CallId = {02FB5597-D57C-426A-8A72-9679F3B4C381} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2014-01-02 17:19:40:022 1444 15c4 AU #############
2014-01-02 17:19:40:022 1444 15c4 AU All AU searches complete.

I don't know where to go from here.

[recovering disk space, attachment deleted by admin]I would try re-installing your MBoard chipset drivers either from the driver CD that came with the PC or from the above stated website...then re-boot and try the update again...I have an Asus Saberthooth Z77 motherboard and the Asus website has updated drivers for Windows 8.1. Both Management Engine INTERFACE and Intel Chipset drivers are available from the Asus site for the motherboard. Should I download and install those updated drivers first? Or should I try re-installing old Windows 8 Drivers from the Asus CD?Well I can't install the 8.1 drivers because I get can't support this Operating System error.So I downloaded and installed the chipset drivers for my ASUS Sabertooth Z77 motherboard for Windows 8, and tried updating to Windows 8.1 again. I got the same BSOD during "getting devices ready 80%" part but this time the BSOD error is, "DRIVER_OVERRAN_STACK_BUFFER". So after reboot I looked again at WindowsUpdate.log which i have attached to this post and I noticed I have the same driver issue from before:

Code: [Select]2014-01-03 17:49:01:483 13944 6b08 Driver Matched driver to device PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09
2014-01-03 17:49:01:483 13944 6b08 Driver Status: 0x180200a, ProblemNumber: 00000000
2014-01-03 17:49:01:483 13944 6b08 Driver Matched driver to device PCI\VEN_1002&DEV_6719&SUBSYS_03BE1043&REV_00
2014-01-03 17:49:01:483 13944 6b08 Driver Status: 0x180200a, ProblemNumber: 00000000

PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09 is for the Intel(R) HD Graphics 4000.
PCI\VEN_1002&DEV_6719&SUBSYS_03BE1043&REV_00 is for the ASUS Radeon HD 6950 Gaphics Card.

I went to the AMD Website and used the AMD Driver Auto Detect Tool to download the right driver for my card, which installing successfully so far. I then went and tried to install the Intel® HD Graphics Driver for Windows 7/8/8.1 64-bit for the Intel(R) HD Graphics 4000. But when I tried to install the driver via the executable it refused to install giving me the error "This computer does not meet the minimum requirement for installing the software." I'm pretty sure I do not have another PCIe card that would confuse my system and since I have the dedicated Asus video card it should be the Intel Onboard Graphics should be disabled, correct? Which would MAKE sense why the Intel driver executable is couldn't find it, but then why is the Windows 8.1 Update getting hung up about it? After the AMD Graphics driver installation completes, I'll try the Windows 8.1 Update again and update everyone if its successful or not.


[recovering disk space, attachment deleted by admin]

Hello,
I am having trouble with my computer after is APPLIED several updates overnight including the Windows 8.0 to 8.1 upgrade. The specific problem I am having is that I am unable to reach any secure sites with IE or Chrome (as well as outlook and SKYPE). My adobe creative cloud log in keeps telling me that my time is incorrect (though it appears correct to me.)

In short, after the update you pushed to my computer LAST night, I am unable to properly exchange secure certificates with trusted websites and it appears the computer is incorrectly REPORTING my time.

What is odd is that Firefox will go to secure sites without a problem, it is only IE and Chrome. Unfortunately that isn't helpful since I need Outlook, Sype, and Adope Creative Cloud to work on my machine.

Any thoughts or help would be greatly appreciated.Check the System time in the BIOS...is it correct ? ?

If not remove all power to the PC and replace the CMOS BATTERY...Part# CR 2032 available anywhere.Yes, I checked the BIOS time and it is correct as well (along with the date).a little more info, I tried refreshing my 8.1 installation and it completes to 95% and then says an error occurred and it can not complete. I am really out of ideas here, anyone have any suggestions?I would try the MS site and DLoad and try installing the standalone version...

Contacting them wouldn't be a bad idea also...

I have WINDOWS 8 on my Lenovo laptop. The last couple days its been acting up it seems to be random issues

First problem was with mousepad. left click button wasn't working, Next day left click button started working but was bringing up the menu is associated with right click. Now right click does nothing at all and left click WORKS like normal.

Windows update freezes and cannot be closed.

Today chrome is having a hard time starting up. I double click the icon and I get the little circle icon by my mouse icon showing its trying to do something but then nothing happens. Its showing up under task manager but nothing else. After about 10 MIN every once in a while the chrome window opens up. Not having any problems with IE.

Ive run scans with Avast Free, I've tried Malwarebytes antimalware and a few other virus/adware/maleware detecton software and no infections found.I would uninstall and reboot and then reinstall chrome clean and see what happens.

I am guessing these problems only occur when chrome is running and otherwise the computer runs fine?I thought it was chrome but even after full removal mouse clicks were not registering on IE or even on the desktop. When I roll back the mouse driver it works for about 2 hours and then stops working. I switch from built in mouse to an external USB mouse it works and stops an hour later. Its so random and off and on. more off than on

I FORGOT to add it even stops working on the log-on screen after a rebootIs this computer still covered by warranty replacement?

Also do you have the recovery media to REBUILD it clean to rule out some sort of corruption?

I'd rebuild this computer like factory from recovery media after first backing up any important data to an external storage device, and if that doesnt cure this, then send it back under warranty as defective if the warranty is still active.

Im a musician and make music on my pc. I had xp and it served me well for years , but due to the software increasingly becoming more CPU hungry , I've been forced to upgrade , so I bought myself a new asus base unit on 26/12/2013 , and for 1 week installed lots of VSTs to try and get my new pc set up the way my old laptop was. . The new PC is 15 days old today and im having loads of problems. I'll try to keep it short and to the point.

1. when I tried to install a particular vst , in the space where I had to enter my serial number , it wouldn't let me and said "log in as administrator". I am the only person using this computer , and I am set up as an admin. When I investifated "user accounts" and "permissions" , it says I have "full control" but there is a box at the bottom which is greyed out , called "special permissions" and I cant tick it.

2. All of a sudden , windows explorer hangs when exploring either of my 2 external drives , but only when I get down to 3rd level files. When I right-click a file to select "play using windows media player " , the right click menu doesn;t appear and the green search bar s taking forever , stops , and hangs.

3. windows media player has stopped working , and when I try to play music files with the built-in asus player ( which the files are associated with ) it tells me I have to update in the store , so...the store loads , I try to update it and it kept saying pending. Eventually it said installed , but still DOESNT work because explorer keeps scanning my drives and hanging.

4. I finally had enough of this and DISCOVERED I could refresh windows , so I tried that. After half an hour of finger tapping , it informed me it couldnt refresh it. Great !!

5. I thought " yeah , i'll set it back to that system restore point I made where everything was working fine " , so I opened sys restore , and my restore point had been replaced with one the pc made itself.....yesterday.

6. Sometimes when i restart the pc , it wont start right and says "preparing automatic repirs". The little circle spins for a while , then the computer clicks and I realise its stopped , so I press the power button to turn it off , turn it back on again and sometimes a light blue screen will appear saying " your pc wouldn't start" and suggests I LOOK at "bad system config info"

I feel like hurling it through a window right now. Windows 8 is a nightmare !!!
Im careful when installing things and always try to do things by the book , so why all this crap

Please can someone HELP me. This shouldn't be happening to a 2 week old PC. At least I still have my warranty , but I have a lot of work to do and its crucial I get it done , and I don't want to spend another tedious week installing VSTs all over again , so that really is the last resort.

I dont even know where to start to fix this debacle of a PC =(Quote from: OldJamaica on January 10, 2014, 06:57:38 AM

1. when I tried to install a particular vst , in the space where I had to enter my serial number , it wouldn't let me and said "log in as administrator". I am the only person using this computer , and I am set up as an admin. When I investifated "user accounts" and "permissions" , it says I have "full control" but there is a box at the bottom which is greyed out , called "special permissions" and I cant tick it.

2. All of a sudden , windows explorer hangs when exploring either of my 2 external drives , but only when I get down to 3rd level files. When I right-click a file to select "play using windows media player " , the right click menu doesn;t appear and the green search bar s taking forever , stops , and hangs.

windows media player has stopped working , and when I try to play music files with the built-in asus player ( which the files are associated with ) it tells me I have to update in the store , so...the store loads , I try to update it and it kept saying pending. Eventually it said installed , but still doesnt work because explorer keeps scanning my drives and hanging.

5. I thought " yeah , i'll set it back to that system restore point I made where everything was working fine " , so I opened sys restore , and my restore point had been replaced with one the pc made itself.....yesterday.

(I had multiple issues last night, unsure if they're related but I'll DOCUMENT them anyway)

So last night everything decided to go wrong with my pc. I was playing a game when suddenly the screen went black but came back on, it continued to freeze for 1-2 seconds RANDOMLY THROUGHOUT the game. Then suddenly my mouse cursor froze, but I was STILL able to click around the screen, but the cursor wasn't attached to where the mouse was so i don't believe the issue is with the mouse. This persisted out of the game as WELL so I restarted my computer and it start up until about the 5th attempt of trying. When it came back on everything was normal again until I tried playing the game and everything above happened again :/ This computer has had no such issues before so I don't know what's wrong with it now

Thanks for any help!

I have installed Windows 8 Pro (and then upgraded to Windows 8.1 Pro) on a partition that already had a Windows installation on it. It saved the files from the previous install in a folder named Windows.old (as it said it would).

I didn't get around to moving the stuff in that folder into a more appropriate LOCATION yet, and just today I watched it disappear.

Turns out Quote

Windows 8 has a new Timer feature which will delete Windows.old files automatically after a period of 4 WEEKS since upgrade.