This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 551. |
Solve : Scanned w/Malwarebytes: Blue screen after restart? |
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Answer» I scanned my computer with Malwarebytes (Anti-Malware 2.0.4.1028) db version 2015.03.09.03 today. I followed the recommendation(?) and quarantined a combination of 152 files, folders, registry data, registry values & registry keys. Okay! No. FYI - This may not be the "blue screen of death" since it was solid blue with lines running across it with no text.You need to understand that we depend on you to present cogent facts with which we can work. In the future please don't describe a problem as something you've heard about - just tell us EXACTLY what is happening, what it looks like, what led up to it, and what happens after it occurs - otherwise you'll end up wasting our time as well as your own..... Thank you.I apologize for wasting your time. I thought I understood the problem. When I realized that it may not have been what I thought, I felt obligated to post it. It might still be the blue screen of death. I just don't know. I realize we just changed over to Daylight Savings and statistics show that irritability goes up 25% on the Monday after the change. Thanks to your comments next time I probably won't be so honest in my follow up descriptions. A simple "ok" would have sufficed. We're trying to provide you support - sarcasm is not necessary.Your comments came across as if you were scolding a child. We all know that the words we use in a forum or email sometimes do not come across as intended. Maybe you weren't scolding. I was being SARCASTIC so at least I was effectively communicating. You on the other had were not effective in your communication. Ok, you can have the last word and lock this thread if you wish.Here's a BSOD looks like. Was your's like that? 3.When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always APPEAR, but the message may not. You are looking for this: Thanks for the screen shot. I had a blue screen with no text but 8-12 lines running across it as if it was the old fashioned TV with a horizontal control problem. I changed a few vacuum tubes... just kidding. If there was text I may have not been able to see it because of these lines. I just don't know. This problem has happened only once right after running Malwarebytes Anti-Malware 2.0.4.1028 (db version 2015.03.09.03) and rebooted my computer as I was prompted by the application. I looked further into Anti-Malware settings and the Non-Malware Protection was set to show Potentially Unwanted Program (PUP) and Potentially Unwanted Modification (PUM) detections as "Treat detections as malware". In HISTORY everything is tagged under Vendor column with a PUP prefix. It is my assumption then that PUP and PUM is not truly malware. I asked if I should look at the quarantined file and restore those "files" (not sure if they are files or lines of DOS type code) having to do with the computer's registry data, values, and keys. Can you tell me whether this is a good idea? Thanks for replying. Gotta' watch my grandkids. Be back later. PUP's and PUM's are unwanted programs. As for restoring items from quarantine; you can try but I don't think it will help much.I'm moving this out of the malware forum. As I said earlier - if it doesn't happen again don't worry about it.10-4 |
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| 552. |
Solve : can't logon to Windows 7 professional sp1 32 bit on Lenovo T61p notebook 2g RAM? |
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Answer» no user profile icons are displaying on Welcome screen, just blue with blue circling likebusy pointer butcan MOVE mouse pointer. the blue screen pops to almost as if it were going to cmd prompt screen but stays on blue screen. can't do anything to move from that condition. I am USING my SamsungGALAXYEXHIBIT Android to search solutions as I have nothing to click to login. Before this, I no longer had access or permission to use standard user says access denied then HELP said 'use group policy security to change how user accounts behave'. so as much as I can remember I followed help directions something like this: GPMC=group policy mgmt console-simplified mgmt-something about personal-maybe security descriptors-and finally I ended up unchecking 'display user profiles on WELCOME SCREEN. I noticed it as I was leaving that screen but wasn't sure what happened. after going over a few other things that didn't change anything I was basically closing all my windows open THEN ASKED TO CHANGE USERS and there it was a blank Windows login screen with no icons! Can I get them back? Problem I'm having is not having access to anything but blank blue screen spinning or busy pointer & popping screen to fake a possible changeto black screen. I hope this Iis enough to go on a lil. I didn't write down my steps on them occurring and I usually do to know what happened. this was about a month ago & I'm falling behind in my tasks as if I have no compuf2fer. Microsoft said I have a hacker & it would take detailed & long intricate work for them to remotely access a fix for it & they no longer provide free help even though I pay monthly for Office 365, they would only charge about $99 to look at it but don't have money for that. I told them I wonder if they are the hacker to build revenue. it is very late now & this is how I make mistakes from being tired. I'll post n see if anyone is still on about 5-10 minutes.Do you have a Windows 7 Repair Disc. You might be able to fix the issues with that PERFORMING a repair to 7. If you dont have one, you can burn one using someone elses Windows 7 computer. You boot the system off of this disc and then perform a repair.I agree a Repair Install is the best bet...the Post is almost impossible to read however. |
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| 553. |
Solve : LAN connection not working suddenly? |
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Answer» Hello All! |
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| 554. |
Solve : videos, games won't play? |
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Answer» I can play a GAME, middle of game a big grey Exclamation mark with a circle around it displays and there GOES game. Videos, Youtube videos, news videos, sometimes play with no problem, and then , the mark just pops up. I am running Windows 7, 8 mg ram, i5-2320 processor, hard drive is no where full , <25% used. I have tried to update drivers and now at am a loss as to what is causing this. My last GUESS is Cox is slowing/ limiting down my downloads but that is a guess and I have been a subscriber for 9 years with no problems till now. I hate to yell at them but anybody got an idea of what is happening.? Do you have any other devices that experience the same issue or is it just this one computer? You can request of Cox to perform a loopback test to your home modem which would be easy for them to perform and might point out an issue if there was one with your service to the home. Is this system connected via a Cat 5 or Cat 6 cable or wireless? Do you have any friends with a laptop that can come over and test your internet connection if you dont have a second computer or internet ready device to test with?Desktop is only computer I have. But will GET Cox to check internet, not Wi-Fi, and cat5 or 6, don't know. But as I wrote earlier, line is at LEAST 9 years old, good possibility it may be breaking down, been raining here for several days, and system has started working again. That is the problem. It comes and goes, but I think I know where to borrow a laptop and will try that. Thanks for the ideas. Can you describe this mark, or take a picture of it? |
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| 555. |
Solve : Random popup every hour or so? |
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Answer» Hi. Every hour or so i get a popup message saying |
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| 556. |
Solve : Having issues with startup and chkdsk /f? |
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Answer» My hard drive is failing and I regularly RUIN chkdsk /r to help manage it, today I decided to try chkdsk /f. While that's normally all fine and DANDY, my computer screen is broken all to *censored* and I have no idea if it's actually running or not. All I know is that it went to a blue screen (like it does in safe MODE) and there's POSSIBLY a black box, maybe chkdsk, running. When it came up, if I hit escape a couple times it restarted my computer but after hitting enter a couple of times the black screen came up. So, can anyone tell me if this it's actually running? I tried using F8 several times to restart my computer normally but it keeps coming back to this. My hard drive is failing and I regularly ruin chkdsk /r to help manage it, today I decided to try chkdsk /f. While that's normally all fine and dandy, my computer screen is broken all to *censored* and I have no idea if it's actually running or not. All I know is that it went to a blue screen (like it does in safe mode) and there's POSSIBLY a black box, maybe chkdsk, running. When it comes up, if I hit escape a couple times it restarts my computer. However, if I hit enter a couple of times the black screen comes up. So, can anyone tell me if this it's actually running? I tried using F8 several times to restart my computer normally at boot but it keeps coming back to this.* My hard drive is failing and I regularly ruin chkdsk /r to help manage it,If this is true, you have been living on borrowed time. If you know a hard disk is failing, you should replace it. If you do not have the money, then you will one day have a unuseable computer. It sounds like that day is here. I SUPPOSE a better question might be this, as I believe that this is the case: How do I get a computer to stop launching in safe mode abs instead launch it normally, even when hitting f8 at and selecting the start Windows normally option seems to send it to safe mode. I believe it's launched I safe mode due to the colors I see displaying on my monitor and the fact that the Wi-Fi doesn't activate (the button on my laptop stays orange, it never turns blue.) This all started happening after I ran chkdsk /f C: in the administrator command prompt.You do not know if the OS is even running, in safe mode, or any mode. I suspect it is not. |
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| 557. |
Solve : Audio Stops working while using Skype, Youtube and other video services!? |
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Answer» I am having a problem with my AUDIO services when I USE any video service (skype, youtube, etc.). Any one have any IDEAS, I'm going to check my DRIVERS on my audio card. The sound just shut off (video is fine). The only thing I can do to restart the program. |
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| 558. |
Solve : Bulk addressing? |
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Answer» When emailing a large list of persons, how do you get all the addresses in without having to type each one separately “Your account has been abusing CPU resources for an extended period of time and has been disabled in order to ensure continued performance stability of the account and server. While we do limit each account to no more than 25% of a system’s CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.”Most will allow at least 1 GB per month bandwidth. Hope that helps some. Thanks Geek - I already had them listed under a category, but didn't know how to post all the names in one go. It has been done by OTHERS in the past from the club, I'll ask them how they did it. Thanks for your suggestions. Quote from: joodyanne on March 21, 2015, 05:21:56 PM When emailing a large list of persons, how do you get all the addresses in without having to type each one separatelyDo you have these persons, including their email address, entered into your Contacts in WLM (Windows Live Mail)? If not, then you should do so. That will eliminate the need to type the addresses each time you send. And, besides entering individual contacts in your WLM Contacts, you can add Groups (of contacts). Then, you can just select a Group and that will add the WHOLE group to the To: box in your outgoing emails. |
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| 559. |
Solve : IP block to Win7 FireWall? |
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Answer» Hello ...hello thx for doc. sorry dont understand complately but if i will block all inbound connection, will lost my remote connection (using vnc with setted port - not default port) if i can new rule for all inbound connection (exception vnc port) why not or whats your new idea for security my vds (esxi) ? |
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| 560. |
Solve : Replace hardware or get new computer/.? |
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Answer» I am no computer engineer should I replace my dis-functioning hardware driver or just get a new computer?. Which one of your hardware drivers is "dis-functioning"?Hello thanks for your reply I should have mentioned I have a dell Inspiron 530 and the hard drive is needing replaced I only know this from the dell diagnosis I ran on the computer today. So my main problem is I have no sound coming from the computer even though the Realtek sound driver is GOOD.This is from dictation. Professionally Refurbished Computers Provide Value... from Microsoft.com If you get one, make sure it has a product key for Windows and make a backup DVD of the system ASAP. Quote and the hard drive is needing replaced I only know this from the dell diagnosis I ran on the computerIs there any other sign that the HD is failing? Are you running Vista on that computer? Is this a laptop or a desktop? Did you try defragging the HD? Quote So my main problem is I have no sound coming from the computer even though the Realtek sound driver is good.That should be quite easy to repair. |
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| 561. |
Solve : Fixing a Sluggish Laptop? |
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Answer» Hello everyone If replacing the Hard drive and/or performing a clean Windows Install are not options that are available to you, a factory reset will be the next best thing.Yeah, that is essentially what my friend said as well, about the woes of the preinstalled software. I might give the factory reset a go and if not, consider investing in a copy of Windows. Maybe leave the ssd drive out and just do a fresh install of windows without all the preinstalled stuff. I do have one Windows 8 installation cd, which I bought for my current desktop, the first that I built from scratch, but just glancing at the terms of use it says quite explicitly that I can only run one copy of it, on one computer. Any idea if there is a way to extend the license? Like, buy the right to run it on a second computer, like my laptop? Quote from: Geek-9pm on March 27, 2015, 03:27:25 AM He might consider using Windows 8.1, but it would likely ruin the current installation.That is not so much an issue, since nothing on the hard drive is ACTUALLY mine. I'm perfectly willing to wipe the hard drive but an evaluation version, in the END, needs to be turned into a full version anyway.I know this is the Windows thread, but did you consider trying a Linux distro? You can run it from the cd or from a flash drive without touching the hard drive. Zorin or Mint might be a perfect fit.I Didn't know about Zorin. https://www.youtube.com/watch?v=aG1VQS0vsPQ Zorin is considered light enough for laptops and older computers. It looks like Windows 7, but you can readily change it. A free download is available. http://zorin-os.com/ Quote from: Kando on March 27, 2015, 01:00:01 PM I know this is the Windows thread, but did you consider trying a Linux distro? You can run it from the cd or from a flash drive without touching the hard drive. Zorin or Mint might be a perfect fit.I did yes, and while I personally love linux, sadly I could not consider it a viable option, for a couple of reasons. For one, I am using MS Office on my desktop and I need the files I write, and have been writing for years now, to be compatible with the office on the laptop, and sadly there is always some incompatibility between Microsoft and free office files. Secondly, I actually need and want to use the hard drive for various files, including documents and media, like music and images. A live CD or USB would let me run linux yes, but I actually need to also edit and copy files to and from the laptop, and that means I need the space of a real hard drive. |
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| 562. |
Solve : How to batch rename folders in Win 7?? |
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Answer» Does Win 7 have the ability to batch rename folders(not files, but folders), deleting the first 6 characters, and a space, but keeping the rest of the individual folder names? I know how to bulk rename, but it renames all the folders to the same base name, with increment numbers...which is not what I want.What technique are you familiar with (that you mention above)?Select all the files that you want to rename, right CLICK on one of them, change what you want to change, HIT enter. It will rename all your files to the SAME base name(that you just typed in), but add a (1) after each file name, incrementing. So you end up with filename(1), filename(2), filename(3), etc.... which is not what I want. I want my base names to stay the same. Basically, I just want to remove the first 6 characters, and a space from each folder name. This reference might have something for you: HTTP://www.howtogeek.com/111859/how-to-batch-rename-files-in-windows-4-ways-to-rename-multiple-files/Thanks everyone, I got it all figured out. |
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| 563. |
Solve : Distribution of bginfo to domain PCs? |
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Answer» Hi, I have been trying to come up with a way to distribute BGinfo to PCs and notebooks in my domain (total 500 units but for Windows 7 only). |
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| 564. |
Solve : PC slips into power saving mode during any game.? |
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Answer» I can WATCH MOVIES, COPY CDs or DVDs, get online, and do whatever I want, but when I try to PLAY a video game my PC goes into power saving mode and won't wake up. Sometimes it happens after 5 minutes. Sometimes it happens after 30 minutes. What is happening? please!I would go to Control Panel and dis-able all power saving windows SETINGS... |
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| 565. |
Solve : Where did the sound go?? |
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Answer» Visiting daughter with Gateway NV75S32u LAPTOP, AMD Quad Core Proc A-3420M, Win 7, Norton Internet Security. |
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| 566. |
Solve : Burn mp3 music files to CD for boom box? |
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Answer» :'(I have 183 mp3 files on Win 7 hard drive. I purchased a Sony CFD-S50 boom BOX that plays MP3 files. I have used Nero 9 with Data CD selected for o/p. The first few files (about 12) played fine then started hearing a pop then in next song(s) pop, pause, bubbling sound, pop, pause, etc... this continued to next several songs till I got fed up and ejected the cd. So I tried using WIN7 Explorer and 'send to' my DVD/CD burner... played in boom box and got 2nd song 1st and then pauses. I'm very frustrated and don't KNOW what to try next. I thought maybe the boom box was faulty but played these o/p cds on the computer and got the same bad results as the boom box. I played the original MP3 files to make sure they were good and they were good. Any help WOULD be appreciated. I did a search for this topic and found one that turned into a wrestling match and the topic was closed.Your burner is failing...That is a good possibility but, I've recently done back up of videos and pictures and the o/p is all OK. Hmmmm!The only other suspect then would be the media...try a different brand of CD/DVD's...Thank you HACKER, that seemed to be the problem. I used a Memorex and it's playing beautifully. |
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| 567. |
Solve : Default Email Not Installed Correctly? |
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Answer» Trying to help my SIL. Have not had a chance to look for myself but here is what HAPPENED: she was trying to close an Excel spreadsheet and an IE 11 pop-up said it could not perform the operation because the default email client was not correctly installed. She clicked ok and shut down her PC. During shutdown, she got a message saying 47 programs had to be closed. After restart, she opened Excel and her changes had been saved so apparently everything worked ok despite the error message. I have no idea what the 47 open programs were. She does not have an email client on her PC as she does all of her email by logging onto her Verizon webmail account. She has Google Chrome set as her default browser. We had to do this because IE 11 will not communicate with Verizon for some unknown reason. Apparently this problem (IE 11/Verizon) is well known and discussed by both Verizon and MS. From what I have read, she will have to install an email client such as Win Live Mail and set that as default. However, what has changed that started this problem? Perhaps a recent Win 7 update? Also, do you think setting Chrome as default browser is causing the problem? Finally, what does IE 11 have to do with Excel? I am pretty sure she has MS Office 2010 Home and Student which does not have (I think) Outlook. Thanks. Quote From what I have read, she will have to install an email client such as Win Live Mail and set that as default.Why do you think that? You said she accesses her mail via web browser, the webmail approach. So, why do you think she needs to install an email client? Quote what does IE 11 have to do with Excel?Nothing. Quote During shutdown, she got a message saying 47 programs had to be closed.Was this a single occurrence or does it repeatedly happen?I was searching for an answer and several responses on the MS forums said you must have an email client installed in order to have a default client email. That made sense to me. I did ask her if any of the additions/changes she made on Excel involved an email address and one did. So, when I get my hands on her PC I will check to see what the mailto protocol default is. I am guessing the email correction she made in Excel prompted a mailto and IE went bonkers because it could not find it? Yes, this was the first time it happened.For some reason she had 47 instances open...how PC savvy is she BTW ? ? Quote from: patio on April 02, 2015, 08:17:24 AM For some reason she had 47 instances open...how PC savvy is she BTW ? ? To be blunt, she knows absolutely nothing and her husband knows less. Her former SIL did everything and now I am trying to help. I do not know MUCH, but with the help I get here, I have been able to do some pretty amazing (to me, lol) stuff. Fortunately we both have the same OS. She has no EXTRA software installed so I can not imagine where the 47 open programs came from. If you opened a website and minimized it instead of closing it, would that be an open program?OK...just checkin... She had alot of stuff runnin in the background it seems...however it could have simply been browser tabs and a bunch of Excel docs at once. Quote from: patio on April 02, 2015, 08:35:03 AM OK...just checkin... Yes, but if Chrome is default, why is she getting an IE11 pop-up when she closes Excel? Quote from: artbuc on April 02, 2015, 08:14:37 AM I was searching for an answer and several responses on the MS forums said you must have an email client installed in order to have a default client email. That made sense to me. I did ask her if any of the additions/changes she made on Excel involved an email address and one did. So, when I get my hands on her PC I will check to see what the mailto protocol default is. I am guessing the email correction she made in Excel prompted a mailto and IE went bonkers because it could not find it? Yes, this was the first time it happened.So, your SIL has email addresses in Excel, right? That wasn't clear to me from your first post. Quote from: soybean on April 02, 2015, 08:46:41 AM So, your SIL has email addresses in Excel, right? That wasn't clear to me from your first post. Right, I did not know when I made my first post. But after some research it seemed like manipulating emails in Excel might be relevant so I asked her about it. She told me the last batch of changes she had made just before the error message involved one email. Don't know exactly what she is doing but it has something to do with her HS reunion so I assume the Excel spreadsheet includes names, email addresses, etc.In that case (using Excel for an email list), installing an email client would probably be the best solution. By installing an email program, i.e. client, Windows has an email-specific program to work with, a program it can recognize as the program needed when an email address in Excel, Word, etc. is clicked on. Windows 7 did not come from Microsoft with a bundled email client, unlike previous version of Windows which had Outlook Express or Windows Mail (Windows Vista). But, a free email client called Windows Live Mail can be downloaded from Microsoft. A non-Microsoft alternative is an email client called Thunderbird, from Mozilla, the folks the make the Firefox browser. Windows Live Mail is part of a larger package called Windows Essentials. Thunderbird can be downloaded from https://www.mozilla.org/en-US/thunderbird/download. Since your SIL is using MS Office Home and Student, I'm a bit inclined to recommend Windows Live Mail over Thunderbird. If an email client is installed, the email account(s) will have to be set up in the email client. In other words, simply installing the email client will not allow it to immediately start handling email. It does not know what email accounts you have until you tell it, i.e. setup the email account. And, if she starts using an email client and continues to access the same email account via webmail (web browser), she needs to understand that sending email from webmail access will not cause those messages to appear in the email client since it is a separate program, assuming the email account is setup in the email client as a POP-type email account, which is quite common. So, using the email client for all email activity might be the best approach, at least while she's involved in planning he HS class reunion. Yes, I use Win Live and also have the same Verizon webmail as my SIL so I understand what you are saying. I suggested some time ago that she might WANT to try a client email on her desktop because it is much easier, imo, than having to log into Verizon. However, she wants everything to stay the same. I am concerned about Win Live on her PC as it is a very underpowered rig with only 512MB of RAM. Not sure if this is important, but she was not trying to send an email from Excel. I believe she was just entering or changing an email address as an ENTRY on the spreadsheet. I was speculating that this prompted her PC to open email client and error message popped-up because she has no email client. Does this make sense?Solved with Win Live Mail and email account. Without the client email, clicking on an email link in Excel made the PC go wacky trying repeatedly to load IE. This is where the 47 programs came from. System becomes unresponsive and you have to force a shutdown. Thanks to all for your help. |
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| 568. |
Solve : Windows 7 logoff and restart issue (one user only)? |
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Answer» I have recently got a strange issue that only affects one user (me!) on a Shuttle SFF PC running Windows 7 Professional. If,when LOGGED in as that user, I attempt to log off, hibernate or restart the PC, it shuts down instead (a hard shutdown). It is exactly as if I had selected 'Shut down' from the Start menu. This happens whether I do it from the Start Menu, or from a command PROMPT using shutdown.exe, also when a newly installed piece of software or Windows update asks to reboot the computer. I have to use the power button on the PC case front panel to bring the computer back up. If I want to hibernate or restart I can switch user and do it from another login. |
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| 569. |
Solve : Parallel windows installation? |
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Answer» What is Paralllel windows installation? Detail explaination is appreciated? Is this homework? These kinds of installation were possible before in Windows XP. Are they still possible with Windows 7? So far, all the websites I've seen say it requires at least that the OS be bootable (or maybe I misunderstood).That poster was TOLD that it is possible on Windows 7. Therefore, more than one install of Windows on the same hard derive would be a parallel installation. - Right? |
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| 570. |
Solve : Samsung T1 Portable SSD not working as a boot drive? |
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Answer» This is my first post and I'm not sure if this is the correct forum, but I can't find an alternative. It's not a hardware problem as the UNIT works perfectly. I just can't boot from my Samsung [USB] T1 Portable SSD. what am I missing? While some versions of Linux may be booted from an external hard disk, no version of Windows except maybe PE support booting from an internal hard disk. This is by design. You won't be ABLE to do this. Quote from: SALMON Trout on August 04, 2015, 11:49:10 AM While some versions of Linux may be booted from an external hard disk, no version of Windows except maybe PE support booting from an internal hard disk. This is by design. You won't be able to do this. This is a typo I hope. Quote from: BC_Programmer on August 04, 2015, 01:07:52 PM This is a typo I hope. Yes indeed... originally I typed "no version of Windows except maybe PE supports booting from an external hard disk" and I meant to change it to "all versions of Windows except maybe PE will only boot from an internal hard disk". |
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| 571. |
Solve : Win7 HKU/HKCU Registry Issues? |
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Answer» Hi All, |
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| 572. |
Solve : Does such a redirection method exist - Win 7 64-bit? |
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Answer» I have a game that I play on my Windows 7 system that wants to place large amounts of texture and other data into my user profile at C:\Users\Dave\AppData\Local\GameTitle |
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| 573. |
Solve : Issue with reading a bootable windows 7 iso? |
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Answer» Hi, I have been assured by the guy from microbytes that the iso he provided me with is legit. I also bought the mentionned 2 dvds from there, both rw types and 4.7 Gb of capacity (the iso is 3.7 Gb).It's interesting that all he gave you was an ISO since purchased copies of Windows 7 generally come with a DVD - How much did you pay for this copy of Windows and is there a Certificate of Authenticity sticker with a product key stuck to the PC CASE? |
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| 574. |
Solve : Windows 7 Icons? |
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Answer» When I PLACE a SHORTCUT icon on desktop or in My Documents a folder comes with it, I find this very annoying. |
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| 575. |
Solve : [Help] Formatted my hard drives.? |
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Answer» I accidentally formatted my hard drives while I was formatting my computer. |
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| 576. |
Solve : New Work Computer makes me press Ctrl+Alt+Del Before Login Screen? |
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Answer» I have a brand new computer at work with Windows 7 Enterprise. My old computer which I STILL have up and running is also W7 Enterprise. Whenever I wake up my old computer from sleep or reboot, the first SCREEN it comes to is the login for my domain username and password. On the new computer, the first screen is "press CTRL+ALT+DELTE to log on". I do so, and it takes me to the login screen. |
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| 577. |
Solve : Unusually low FPS on Minecraft? |
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Answer» On my brother's laptop Lenovo G570, like a month ago, Minecraft runned at 60 FPS. After 2 weeks, the FPS decreased at 30. Another 2 weeks, the FPS decreased at 10. He's using the same version every day. I tried updating Java, reinstalling video driver, reinstalling Minecraft and installing Optifine to decrease the settings. Nothing worked. What to do?Did he go in and alter the graphics settings in the game to be set to the max from the DEFAULT which would have been set at clean install? |
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| 578. |
Solve : My PC freezing or apps crashing, and explorer.exe?? |
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Answer» Feezing on win 10 PC FREEZES mouse and keyboard can hear the music from program Im using its FL Studio with kontakt 5, after hard restart or shutdown, I can find these errors in application logs and nothing in system logs. General: Code: [Select]Notifications for the volume C:\ are not active. Context: Windows Application Details: Insufficient quota to complete the requested service. (HRESULT : 0x800705ad) (0x800705ad) Details: Code: [Select]- System - Provider [ Name] Microsoft-Windows-Search [ Guid] {CA4E628D-8567-4896-AB6B-835B221F373F} [ EventSourceName] Windows Search Service - EventID 3079 [ Qualifiers] 49152 Version 0 Level 2 Task 3 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2015-08-11T18:13:30.000000000Z EventRecordID 929 Correlation - Execution [ PROCESSID] 0 [ ThreadID] 0 Channel Application Computer DESKTOP-7STU0P4 Security - EVENTDATA ExtraInfo Context: Windows Application Details: Insufficient quota to complete the requested service. (HRESULT : 0x800705ad) (0x800705ad) VolumeName C:\ Other errors: Code: [Select]%1 (%2) %3An attempt to write to the file "%4" at offset %5 for %6 bytes failed after %10 seconds with system error %8: "%9". The write operation will FAIL with error %7. If this error persists then the file may be damaged and may need to be restored from a previous backup. Code: [Select]%1 (%2) %3Unable to write to section 2 while flushing logfile %4. Error %5. Code: [Select]%1 (%2) %3The logfile sequence in "%4" has been halted due to a fatal error. No further updates are possible for the databases that use this logfile sequence. Please correct the problem and restart or restore from backup. Crashin all apps and explorer.exe in Win 7 i came from outside move mouse coz screen was black, openned chrome, chrome.exe has crashed, go to desktop, tried right click to refresh, nothing, than explorer.exe has crasged, just could see that windows image on desktop everything else disappeared including taskbar icons, everything. ctr alt and delete gave error please reboot by pushing reboot button. Hardware testing HDDscan.exe = Scanned for bad sectors, 270 oranges (slow responding), 0 bad sectors (2 hours last) CPU HOT = Stressed CPU 52c max, seems no problems Intel program to test CPU = All is ok it says HOT CPU Tester = First try - nvidia drivers has recovered (blank to black screen) so i stopped first time test, second time except for expert tool exe crash in time of testing...All is fine (6 hours last) Memtest = Fine no errors ( 14/15 passes) System logs Shows nothing except that error of hard restart or shutdown when i had to do it. PC Configuration Intel Pentium G 2030 Nvidia GeForce GT 440 Biostar something Will update more details when gather....if avaible....:huh: [attachment deleted by admin to conserve space]This is baffling....question though...exactly how long did you run MemTest ? ? I'd do it again...2 + hours. Also ...which PSU is this ? ?...Wattage and Brand name ? Quote from: patio on August 15, 2015, 07:46:39 AM This is baffling....question though...exactly how long did you run MemTest ? ? PSU is 230V AC I am using Energenie UPS with AVR, 650 VA also - http://energenie.com/item.aspx?id=4780&lang=ro I did memtest for 12 or 13 hours without errors, 14/15 passes. Newly installed program since this was happening is acronis 2015, and those fails with graphic card happened in hot cpu testing. Now, I don't know could graphic card cause freeze, and not responding USB of keyboard and mouse in windows 10, and also can graphic card crash win 7 apps including crash of explorer.exe.Thats not the wattage...nor the brand name... Quote from: patio on August 15, 2015, 08:50:54 AM Thats not the wattage...nor the brand name... Gotta open case, just minutes. Update: t-500atx, 500w, 230v ac, trendsonicThis is what I have in application logs after windows 7 crashed. Code: [Select]The program Explorer.EXE version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 7d8 Start Time: 01d0d6678f4f242b Termination Time: 468 Application Path: C:\Windows\Explorer.EXE Report Id: fbe77da4-428c-11e5-b134-b8975a530589 Code: [Select]- System - Provider [ Name] Application Hang - EventID 1002 [ Qualifiers] 0 Level 2 Task 101 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2015-08-14T14:01:44.000000000Z EventRecordID 2868 Channel Application Computer Home-PC Security - EventData Explorer.EXE 6.1.7601.17514 7d8 01d0d6678f4f242b 468 C:\Windows\Explorer.EXE fbe77da4-428c-11e5-b134-b8975a530589 430072006F00730073002D007400680072006500610064000000430072006F00730073002D00700072006F00630065007300730000000000 -------------------------------------------------------------------------------- Binary data: In Words 0000: 00720043 0073006F 002D0073 00680074 0008: 00650072 00640061 00430000 006F0072 0010: 00730073 0070002D 006F0072 00650063 0018: 00730073 00000000 In Bytes 0000: 43 00 72 00 6F 00 73 00 C.r.o.s. 0008: 73 00 2D 00 74 00 68 00 s.-.t.h. 0010: 72 00 65 00 61 00 64 00 r.e.a.d. 0018: 00 00 43 00 72 00 6F 00 ..C.r.o. 0020: 73 00 73 00 2D 00 70 00 s.s.-.p. 0028: 72 00 6F 00 63 00 65 00 r.o.c.e. 0030: 73 00 73 00 00 00 00 00 s.s..... Code: [Select]Faulting application name: chrome.exe, version: 44.0.2403.155, time stamp: 0x55c52663 Faulting module name: chrome.dll, version: 44.0.2403.155, time stamp: 0x55c52136 Exception code: 0x80000003 Fault offset: 0x00029390 Faulting process id: 0x12b0 Faulting application start time: 0x01d0d6996a41170c Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Faulting module path: C:\Program Files (x86)\Google\Chrome\Application\44.0.2403.155\chrome.dll Report Id: ba3e4d93-428c-11e5-b134-b8975a530589 Code: [Select]- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2015-08-14T13:59:50.000000000Z EventRecordID 2865 Channel Application Computer Home-PC Security - EventData chrome.exe 44.0.2403.155 55c52663 chrome.dll 44.0.2403.155 55c52136 80000003 00029390 12b0 01d0d6996a41170c C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\44.0.2403.155\chrome.dll ba3e4d93-428c-11e5-b134-b8975a530589 Test Option: EXTENDED TEST Model Number: WDC WD5000AAKX-00ERMA0 Unit Serial Number: WD-WMC2E9478947 Firmware Number: 15.01H15 Capacity: 500.11 GB SMART Status: PASS Test Result: PASS Test Time: 19:11:05, August 15, 2015 |
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| 579. |
Solve : Exe Crashes on Win7? |
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Answer» Hello. Pentium R Dual Core CPU E5200 2.50GHz(clocked to 3.50Ghz) WoW thats one extreme overclock for a Pentium E5200!!!!! I have a Pentium E5400 2.7Ghz system and best I could get was 3.1 Ghz without running into issues and I had to raise the memory voltage up to 2 Volts from 1.9V to get 3.1Ghz because with 1.9Volts I could only get 2.92Ghz and it would act up beyond that at 1.9Volts. I agree to get rid of that overclock and as long as you didnt cook anything the issue should be gone. 3.5Ghz is greedy out of that E5200. Pushing it too hard and I am guessing you had to raise voltages a good amount to get there. Hopefully no damaged RAM sticks etc. Whats your temps running at that extreme overclock? |
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| 580. |
Solve : Trouble with extended desktop? |
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Answer» I am RUNNING Windows 7 on an HP G62 laptop. When I try to USE extended DESKTOP with my Dell monitor, the monitor screen goes blank after a few SECONDS. When I shut off the monitor then turn it back on, the monitor again works for a few seconds but then the screen again goes blank. Can anyone help?Have you tried lower resolutions? |
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| 581. |
Solve : Vista reboots itself but not in safemode? |
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Answer» Hi guys Its a Windows Vista Service pack 2 So you aren't using all the RAM that might be addressed by system boards BIOS with a 32 bit OS.Ok I tried doing the BIOS update and making the reboot cd and it wont let me do it. It just reboots. Im going to try to make one on a friends laptop and try that unless you have any other suggestions to help meCheck Device Manager...any Yellow ??'s ? ?Yes there is under the Network Adapters Microsoft 6to4 Adapter #30 Microsoft 6to4 Adapter #32 Microsoft 6to4 Adapter #39 Microsoft 6to4 Adapter #54 Microsoft 6to4 Adapter #88 Microsoft ISATAP Adapter #57 Microsoft ISATAP Adapter #59 Microsoft ISATAP Adapter #81If it's a laptop get the drivers from the laptop manuf. site...you need the Chipset drivers BTW... |
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| 582. |
Solve : Deleted my driver :(((? |
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Answer» I rather stupidly accidentally deleted driver: D while i was in COMMAND prompt. I would like to know if there is any way to resolve this. I am not a very KNOWLEDGEABLE user so would require the information and steps to be very CLEAR and easy to follow. Thanks |
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| 583. |
Solve : Frozen Laptop? |
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Answer» Hi, |
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| 584. |
Solve : drivers for graphics card? |
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Answer» My HDD packed up on my HP G56 laptop. |
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| 585. |
Solve : Weirdly Slow PC? |
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Answer» Helping someone out on their Win 7 64 bit. |
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| 586. |
Solve : My System Restart Randomly..? |
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Answer» Hi, I have HP 8100 Elite CMT, from last 2 days im facing computer restart issue. WHENEVER i start my system its work fine for 5 to 10 minutes but after that its restarting in loop. I had change processor fan and SMPS too but no luck still facing the face issue. |
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| 587. |
Solve : Trouble with email? |
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Answer» I have Vista, 64 processor, 3500+, 2.21 GHz, RAM 2 GB, 32-bit operating system. I use Windows Photo Gallery for my pictures. The problem I am having is when I try to EMAIL from Windows Photo Gallery, it sends 13 copies to I'm sending it to. I have looked at help and they don't address this problem. I've looked for any way to CHANGE the number of pictures that go out and I can't find it anywhere. I will even copy the picture into Documents and email it from there, but still 13 go out. Does anyone know how I can fix this besides getting a newer computer? I may have the answer for you since I'm also running Windows Mail (WinMail)Windows Mail only came with the Windows Vista operating system; it came with no other version of Windows. So, since you have Windows 7, you do not have Windows Mail. You had to download and install your email program since Microsoft issued no email program as part of Windows 7. Windows Live Mail is the email client that Windows 7 users could download and install, not Windows Mail. This is not mean your advise about Windows Mail is worthless. Some of the settings screens in Windows Mail and Windows Live Mail are very similar, perhaps even identical. |
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| 588. |
Solve : BSOD on ntoskrnl.exe? |
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Answer» I used SF TOOL for dumps, it is in attachment. |
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| 589. |
Solve : instagram with out blue stacks? |
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Answer» Hi everyone I wanted to GET an instagram ACCOUNT but don't have a mobile device and BLUESTACKS doesn't install correctly is there another way to get an instagram acccount from a PC thanks.See Here... |
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| 590. |
Solve : HELP! PC not booting after cat knocked it down!? |
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Answer» It is a Lenovo ThinkPad W500 running Windows 7 Home Premium SP1 64-bit. My cat knocked it down while it was in sleep mode. No battery backup, as the laptop has a bad battery and I was using AC. The cat was running after getting freaked out, got caught on the charging cord, kept running, brought the charging cord down along with the the laptop it was plugged into. The laptop fell down on the ground covered with carpet about a fwithof where it was. Now, when I BOOT it up, it shows that classic command prompt black screen with that dash like character waiting until you enter a character, but since it is mid boot, it won't allow me to enter a character. I am behind 15 important Windows UPDATE, and my Windows Defender has been out of date for the past few weeks, but I did 8 Windows Updates today using my phone hotspot, 1 GB 3G data, and you can only do so much with that, partly used, even less. And some web browsing. I constantly put it in sleep mode at regular intervals when it was on to prevent overheating. I have a friend with a Win7 PC that shows that screen for 5-15 mins before boot up, hope that happened if anything happened to it and hope nothing got damaged, if anything at all. Nothing happening negaitive would be preferrable. CD or DVD fixes are out of the question, as I have had my DVD drive driver not working for the past few weeks. I do have access to USB flash drives, 8, 32, and 64 GB ones. USB 2.0- my 8 GB, ONE 32 GB USB 3.0- one 32 GB, my 64 GB. Will try booting up later snd waiting longer in case it is a case of slow boot up. Please, HELP, as I need to do things on this computer! At least I have my data backed up, so I can use a friends computer. The computer is a laptop, if it helps. Scared to go into BIOS, s I do not know what to do in BIOS. Do I PRESS the blue ThinkVantage button to go into BIOS? I will try safe mode, etc., when I get instructions on how to.Sounds like the fall caused the HDD to fail.If you have an urgent job, borrow a computer from a friend. Or rent one. Also, this was a diffrent model of lenovo, I think a newer one, and more RAM. So, is that sae?It's a feature of Windows, not the laptop. I don't think F5 does anything anymore. It certainly won't do anything if F8 doesn't. It might not even be trying to boot into windows, because as I mentioned it's highly likely that the hard drive has been effectively destroyed. Fact is y ou almost certainly need a a new one. I don't see how Safe Mode would fix it. Neither will entering the BIOS and doing whatever it is you think you'd do there. + 1I just want to know how to get into safe mode and see if it will boot up. Sorry if there s an attitude, just frustrated.llfor WIn7, hitting F8 like a crazy person while the laptop boots should get you into Safe Mode. you will need to work out if F8 is just F8 or Fn+F8. but as stated early, if the machine won't boot, Safe Mode also will not be available as Safe Mode is a Windows thing, and Windows lives on the hard drive, and your hard drive is dead. (PS, bet you wish the cat never came back.... just kidding.... but seriously, animals around PC's never end well. )If you have another PC with windows 10, prepare a USB stick with Widows to go. The Windows to go can boot up a system when the hard drive will mot boot. Of course, it the hard drive is badly damaged you will not get to your data. |
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| 591. |
Solve : Windows 7 Laptop(Toshiba Satellite U500-12D) shutting down on boot screen , read? |
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Answer» Hello People, |
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| 592. |
Solve : Microsoft office Document scanning does not support this type of device? |
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Answer» Hi Computer Help Members |
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| 593. |
Solve : Samsung TV being used as monitor via HDMI - suddenly changed resolution itself?? |
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Answer» Hi guys, I have searched and found the "Black borders on side of screen" help topic but no joy. I wondered if I could get some help. ... just running Football Manager ...Had you used this before? Which Linux did you try? What card ? ?BC_Programmer, TV is Samsung UE32F4000AW Worked fine with this exact set up and programs for almost 2 years. Is only at this screen resolution for the PC's HDMI connection - Xbox is full screen in all HDMI ports. THANKS. Geek-9pm, Yes mate, have used that game with this Windows and exact set-up for years. Not used it with Linux. To be honest I've not done much with Linux, just had a LOOK and was thinking of learning the basics. Thanks. patio, see original post - Nvidia Geforce 610GT. Thanks again. While using the TV as the PC monitor in it's now squared view, if I press the source choice on the Tv remote it brings the menu up using the TV's full screen - NOT only the PC's limited square view. And the PC does this square view in both Windows and Linux, and Windows and Linux both think it's 1366 x 768 - NOT square! This leads me to think it may probably be something on the video card? But no settings were changed etc, it just happened. And uninstalling/reinstalling/restarting etc has no effect. It's beat me.... From what I can find some Graphics Cards straight-up don't support some resolutions directly and do unusual scaling. Best I could find is to check Nvidia Control Panel => Adjust desktop size and position and then see what settings there are for "Scaling Settings" and what they are set to.Nvidia is not the card manuf...bc_programmer, yeah I tried all that already (sorry, I called it 'stretching' earlier) to no avail. When I try resizing the display, the width and height arrows are already at maximum, and scaling doesn't have any effect either no matter which option I choose. Just cannot get my head around why it would suddenly change like this, totally unprompted, and it seems like I have no WAY to turn it back. I'm gonna try it on another monitor/tv later and see what it does then. And, as you said before, the display resolution is being reported as 1366x768? There are a few very similar standard resolutions in that range such as 1360x768 as well as 1366x800 and 1360x800 as well so it is not entirely impossible you misread it. The resolution ought to indicate "recommended" next to it as well, if the native resolution is being detected. |
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| 594. |
Solve : Unnacounted used space on Win7 laptop? |
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Answer» Hello again. I have a Lenovo Thinkpad W500 running Windows 7 Home Premium Service Pack 1 64-bit. (Same one with overheating problem) My personal files account for about 10 - 20 GB used, th OS accounts for about 10 - 20 GB used also, so roughly I have 10 - 15 GB unaccounted for. What files are in this space, and where are they located? Um... I think the pagefile/hibernate.sys is Windows managed. Pagefile can be set... I turn hibernation off anyways... You should also check System Restore points....that can be set as well...I notice you consider the OS and your personal files, but what about Programs?Programs? 0.5 - 1 GBThats a pretty low total for Programs... At any rate nothin a new larger HDD won't fix...That is because I only have iTunes installed and a few iTunes optional components. Can't afford a larger HDD.Then turn off hibernation...and ADJUST the other components listed above accordingly.I use hibernation occasionaly to cool down the LAPTOP. I found what has been extra storage(more than it needs). I went into Windows Media Player, and found hundreds of duplicate tracks that I did not put on there. I know I son't have 14 GB of music. Hundreds of DUPLICATES somehow were created or got in there and used the storage! Somehow, wierdly, windows sounds in the Windows folder were recognized to be part ofmy music libary. Any ideas on how to get rid of the duplicate tracks? Any Windows sounds that were recognized are there to stay. Better safe than sorry.only you can decide which tracks are deemed 'duplicates'. there are dup finder programs and if you trust those, then that's another option.And if he runs one of those on the entire HDD he will bork his Windows install...just sayin.. All this could be solved by learning the basics of file management... |
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| 595. |
Solve : Speakers not going as loud as they should when in iTunes? |
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Answer» Hello again. I have a Lenovo Thinkpad W500 running Windows 7 Home Premium SP1 64-bit. My speakers on the laptop work, but do not go as loud as they should when playing music in iTunes. However, anything else the volume is just fine. An external speaker I tried (from the dollar store, $1, decent volume though, uses 2 AAA and an Aux. cord) goes as loud as it should in anything besides iTunes when used on the computer. iTunes, however, volume is very light at 100 volume, also biult in speakers, but anything else it sounds as loud as it should. I have tried adjusting the sound quality on the computer. Thank you for any help in advance. |
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| 596. |
Solve : How to 'release', or 'unlock' folders and files?? |
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Answer» How to 'release', or 'unlock' FOLDERS and FILES? |
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| 597. |
Solve : Corrupted webio.dll? |
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Answer» My laptop can't go online (despite connected) and can't launch Google Chrome browser with the error message: Are there any sources you know about that are reputable to redownload it? Download the webio.dll? From what I have came across so far, Microsoft doesn't SEEM to offer that as a solution. More tough luck. Have you tried reinstalling the driver for whatever networking device you are using if you are using one?Have you tried sfc /scannow?: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system Allan, I have, as mentioned in my original post.I would run sfc /scannow 3 or 4 times...re-booting after each. Patio, I've run sfc/ scannow for no less than 10 times, with the same result. I didn't restart after each run though. I'll try if that makes any difference. Quote from: Michael on February 07, 2018, 09:17:18 AM Allan, I have, as mentioned in my original post.Sorry - should have seen that. Do you by any chance have a restore point or, preferably, disc image from a time before the problem arose? If not, try replacing the file in SAFE MODE. Quote from: Coco423 on February 06, 2018, 09:05:24 PM Have you tried reinstalling the driver for whatever networking device you are using if you are using one? The laptop was connected to wireless network all the time. So, I check the DELL website (the laptop is a Dell Inspiron 13) but there is only BIOS driver AVAILABLE for download. I found another driver by the adapter name Dell Wireless 1397 WLAN Mini-Card, but during installation, it says no compatible HARDWARE is found. Quote from: patio on February 07, 2018, 09:21:14 AM I would run sfc /scannow 3 or 4 times...re-booting after each. I've run another 3 times in normal mode, and another 3 times in safe mode, restarting each time, still same result. Quote from: Allan on February 07, 2018, 09:35:33 AM Sorry - should have seen that. Do you by any chance have a restore point or, preferably, disc image from a time before the problem arose? If not, try replacing the file in SAFE MODE. System Restore was turned off before this, so no restore point, no disk image. Replacing the file in Safe Mode still prompt for administrator permission. Did you use safe mode with networking? |
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| 598. |
Solve : ITunes obstacles on PC with iPhone 4 running IOS 4.2.1? |
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Answer» I have a Lenvovo Thinkpad W500 running Windows 7 Home Premium SP1 64-bit. It has one of the latest versions of iTunes on it, if not th latest. I found my lost (not anymore) iPhone 4 running IOS 4.2.1. The phone has 7.5 GB free out of 14.0 GB free. I have 464 songs on it that I also want on the COMPUTER. Neither the phone or computer is signed into my Apple ID. However, iTunes on the computer says if I enable Sync Music, which I have not, songs SYNCED onto this iPhone from other computers will dissapear. And some of those songs are now the sole copy now , and I want all the songs I can GET onto th computer. How can I get past this with this iPhone and my other older iPhones whith photos, music, books, etc. ? Those songs I synced onto the phone from the other older computer a few years back - that computer is now dead and just putting them back on is now not an OPTION. Espically now that I am having a driver issue with my DVD drive on this computer and that driver needs to be reinstalled. Please help!Annoying.Still need to backup that music. Please help! |
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| 599. |
Solve : how long? |
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Answer» How long is win7 going to be around for, is there any word of it being done away withwindows lifecycles can be referenced here; https://support.microsoft.com/en-au/help/13853/windows-lifecycle-fact-sheet so its ten or nothing No. You can use whatever version of Windows you want. They won't magically stop working. Over time NEWER software and hardware will EVENTUALLY no longer be compatible with it, but you aren't going to be blocked from using older releases. Harry 48, Good to see you again. My current computer has Windows XP and Windows 10 , both 32 bit.. And my spare backup PC is Windows 7 and Window 10, 64 bit. Amazon prime warms me that I have a outdated OS, but it5 still lets me WATCH vido with the right browser. So I will keep using XP for awhile . The go to 7 if I need to. The is one major App that only runs on Windows 10, so that is why I have Windows 10 on both machines. Thank you, so I can keep using 7 for long enough thank you both for that I hate 10Harry, it is easy to change Windows 10 to look like Windows 7.Please me an easy way, I mean easy It's as simple as downloading and installing Classic Shell. That will install your start button and from there everything will look like Windows 7. From the Start button you can access all your programs and important documents. Classic Shell. |
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| 600. |
Solve : Can't log in because forgot password for Windows 7? |
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Answer» This is my sisters laptop. My mom has am account on there. The PROBLEM is my mom forgot the password to her account so she can't log in to change the settings. My sisters account doesn't have a password but it's useless because my sister has a "restricted" account so in order to make any changes to the computer you need an administrator account which my mom has but forgot the password to. You can't unmute the sound let alone change the desktop wallpaper without it asking you for a password. My mom tried everything and eventually gave up trying to log in. I tried to reinstall the operating system but the CD/ DVD drive doesn't work. It makes noise when a CD is inserted but nothing loads not even a music CD will load up. Any ideas on how to get that password or how to reinstall the OS? My mom says to just reinstall the OS even if she loses everything but I can't with the CD drive not working. I tried the ISO to USB but that doesn't work either. Help is appreciated.We still don't know if it's a BIOS password...or a Win password... My sisters account doesn't have a password but it's uselessIt is the parent that forgot here password. If it was BIOS password, nobody would log in. From the description the child has limited privileges. Smart Mom. I would like to help, but it might be the child wanting to get into Mom's account. Shall I call her Mom and be a tattle-tail? i deleted your first POST Geek. Aside from anything else, it was completely illegible. And there is nothing illegal about explaining how to reset a Windows password - if you Google it for Windows 7 you will get approximately 4 million (legal) results: https://www.google.com/search?q=forgot+windows+10+password&ie=utf-8&oe=utf-8#q=forgot+windows+7+passwordOK. Fine by me. Regardless of password or not I have been able to successfully install windows 7 on my old laptop many times. So does anyone have any idea why the CD drive on my sisters laptop makes noise when a CD is inserted but nothing pops up? I even searched in the my computer setting on Windows 7 and there is no CD icon there but the fact that it makes noise when a CD or DVD is inserted tells me there has to be a driver. Also since the CD drive is not working how do I force the computer to read my USB before loading up before the windows 7 loading SCREEN pops up? I've already checked the bios by pressing F10 but it doesn't show anything for USB. But the USB works once I'm on the desktop. If I could fix that or the CD drive problem I could reinstall the OS without any problems. I called HP and they verified the laptop but it's so old it came out with Windows Vista we've had it about 9 years so the warranty is done and they wanted $100 which I think is a bit much when I can fix the problem myself and save the money but anyhow it's an HP Pavilion dv6000 series laptop.Yes,that is too much to pay. If you relay need the DVD player, you can buy an external model for about $25 or less from some vendors. They are small and run from the USB ports. Also for about $160 you can buy a refurbished HP laptop that is as good or better than the HP model you have. The most valuable thing about our HP laptop is that it has a license for Widows 7. The is no only my option, but there are many users who want to stick with windows 7 as longs then can. Well I don't really need the DVD player I just need to reinstall Windows 7. I'm just trying to save buying a laptop as a last resort but since I know the laptop can be fixed I don't see the need at the moment to get a newer one.You also seem to misunderstand she's not a child anymore my mom is the one who asked me to unlock the computer in the first place so it wasn't my sister who's trying to log on. My mom gave her this computer during her freshmen highs Choo year so she could use it for school but my sister has graduated recently so she'll be using the laptop for college. Either way I'm just looking to reinstall the OS if possible so we don't have to shell out more money for another laptop.Other users have claimed success using F10 to adjust the BIOS boot options (system configurations->Boot Order) and adjusting USB HARDDRIVE to be the first in the list, where they've been successful booting a properly prepared USB Flash drive.(Allegedly there is a "USB DEVICE" option as well- this one doesn't work). Does the Flash Drive you are trying to boot from properly on other systems? You should confirm it is bootable on another system just to make sure. Regarding the disc drive problem: Have you tried starting the computer with a bootable DVD/CD in the drive? Note that the drive making sounds or spinning doesn't tell you much more other than the drive is getting power and the spindle motor is able to spin the drive. It could still have completely failed. However, doing a bit of research, it seems that model of laptop is prone to an issue where the disc drive actually comes disconnected internally from the computer itself, so the system no longer sees it. It will still receive power so it will still do stuff if you insert or remove discs. At any rate, it may simply be a matter of reseating it. I found this straightforward video which covers it. It's mostly loosening one screw, extracting the drive, and then re-inserting it and refastening the screw. Well I tried to make USB Hard drive the first one in bios but that did not do anything for me. I unfortunately cannot test this on any other laptops because mines is the only one left and I am running Windows 10 on a Toshiba laptop. I can tell you this when you plug the USB in there is a red light that flashes on and off to let you know it is working and on the desktop it GIVES you a pop up with a list of options to view files and stuff. However when I plug the USB in and then power the laptop on the red light does not flash on and off until it reaches the log on screen for Windows 7. I tried my laptop same thing no red flashing light until I got to the Windows 10 log on screen. At least I know the USB works since I am able to open it up on the desktop and see the files that are in there. As for the Bios in my Windows 10 laptop the startup screen did not give me any F2 or F10 or any of those F options to get into the bios screen. I tried them all one by one and it did not load the bios so I am not sure if Windows 10 just has no bios settings or what but either way I have no way of checking what you were saying about trying to load the OS using my USB on another computer. As for the CD drive where did you see this video that shows you how to unscrew and screw in the CD/DVD drive? I am interested in trying that to see if that will fix the CD drive problem.I will change my optic. Perhaps somebody remembers the hidden administrator password. You get into the system administrator by using the F8 key. Here is a general coverage of the safe mode: http://support.eset.com/kb2268/?locale=en_US Often the hidden administrator has a blank password. Or maybe Mother used here name for the hidden administrator. EDI: That may not work stall. Here is information widely available: http://www.pcmag.com/article2/0,2817,2405701,00.asp Mostly Very complete. There is more. http://www.iseepassword.com/how-to-reset-windows-7-password.html When you were no prepared. (But uses a third party download.) https://www.youtube.com/watch?v=W64b63khKoc Video. Ignore commercial. I like this one. Very clever. Requires a Linux CD. http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-7 Above is from Microsoft. Not much help. While searching I found: Quote Reset Windows 7 passwordfrom: http://www.isunshare.com/windows-7-password/how-to-reset-windows-7-password-without-reset-disk.html An another like that: Quote Microsoft WindowsFrom:http://windows.microsoft.com/en-us/windows/reset-windows-password#1TC=windows-7 Of course, I have not tried these. Just thought it would be easy rest the password rather that install over again. Sorry I should have updated this last night. I was up until about 2 in the morning trying to get into the computer and about to bang my head up against a wall. But at about 2 in the morning I found a youtube video that shows you how to gain access to the locked account for when you forget the password. I was able to successfully get into the account without any problems. I was gonna try that Windows Password Recovery program but since the USB didn't want to load first thing when I power up the computer I didn't want to take my chances and pay for the program just in case so I found this guys youtube video that shows you how to do it without needing any software or programs and it worked so I am PLEASED and happy and better yet I didn't have to install the OS again so no one loses their files Now about that CD/DVD drive. I'm still working on trying to fix it.Did you already specify the Make and Model? You might find a free service manual somewhere on line. Yes, it is better not to pay for something the might not work. Glad to here you got back into an administrator account. You're not going to fix a broken drive. Two ways to test it: 1) Within Windows, if you insert a CD does it show up in Explorer? If so, the drive works. If not: 2) Insert a bootable CD (and of course make sure the optical drive is the first device in the bios boot order) and reboot. Does the system see the cd at boot? If so, then there is a problem within the OS. If not, replace the drive |
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