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This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 3951. |
Solve : Bluee screen !!? |
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Answer» Hi, first of all please excuse my bad english and weak description :/ @Allan, I did that, it gives me instant blue screen..You need to be more specific. You did what exactly? And when do you get the blue screen?I downloaded the correct driver and after the download finished i got a blue screen in a matter of seconds.. When I download with a program like 3dp chip it just say that "This program might not have installed correctly"So you downloaded it but didn't install it?Of course I installed it, after the install I got the issueQuote from: Lexandra on March 25, 2014, 01:30:16 PM I downloaded the correct driver and after the download finished i got a blue screen in a matter of seconds.. I asked because there's nothing in this post that says you installed it. But okay, you did. Did you first uninstall the old driver? and what do you mean you downloaded it with 3dp chip? Do you mean you USED a 3rd party to find the driver? Download the driver? Install the driver? I asked you to go to the website of your video card manufacturer and download and install the driver. Please do it yourself - do not use 3rd party software. Also, since you've been downloading torrents please run full system scans with BOTH your installed anti virus app AND with MalwareBytes. Last, Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply |
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| 3952. |
Solve : Dell Vostro 1700 Keyboard? |
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Answer» All keys and numbers very slow to respond, tried settings no good |
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| 3953. |
Solve : Windows Password Won't Work After Reboot? |
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Answer» My windows password does not work when I reboot my LAPTOP. I have to use the hands off keyboard button in order to TYPE in my password. When I SHUT my laptop and open it back up and type in my password it works fine. It only does not work when I reboot it. Its just ANNOYING to have to click in my password rather than type. |
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| 3954. |
Solve : Help Computer Stuck Booting on 512mb !!? |
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Answer» Hey guys so I would really like to get this problem resolved as SOON as possible!! ... I would very much appreciate some sort of fix or solution to this problem as soon as possibleContact the vendor ASAP. Was this an EBAY transaction? What kind of warranty did they offer? If the vendor does not wish to help you, please come back here. I have purchased used PCs on eBay bad know that you have to communicate with the vendor. They have the responsibility to makes sure the thing works reliability. |
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| 3955. |
Solve : operating system seems to be messed up? |
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Answer» When I try to log into WINDOWS I get a error MESSAGE that says that user profile cannot be loaded, I cannot even do a system restore the message is cannot find C;Window\system 32\rstui.exe Iamnot even ABLE to download or update programs cause the system cannot find the specified path How old is your PC or laptop? |
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| 3956. |
Solve : Repairing a damaged windows registry using Ubuntu on a USB drive? |
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Answer» I don't know if this will help, I have USED the older version of ubuntu and it has a program built into it to FIX windows boot up problems. I think it was ubuntu 10. I have used it many times in the past and it has worked for me. Thank-you all for your help. I used the INSTRUCTIONS at http://pcsupport.about.com/od/toolsofthetrade/ss/windows-vista-startup-repair_5.htm along with a Vista DVD. |
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| 3957. |
Solve : gateway nv51b13u shuts off randomly when cold? |
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Answer» A few weeks ago when the weather was cold, every time I turned my laptop on, it would randomly shut off. The problem went away when the weather got warmer and I havent experienced the issue since. So Im womndering why the laptop shuts down randomly in cold weather, and is there anything wrong with the hardware or software or is there anything I can do to prevent it from happening. |
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| 3958. |
Solve : Bluescreen of death Help!!? |
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Answer» Hi all. |
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| 3959. |
Solve : BSOD sometimes when shutting system down or while game is minimized? |
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Answer» Hello, hope you guys can give me some directions. |
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| 3960. |
Solve : Win 7 Start Menu Problem? |
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Answer» I can press the start menu button. When I GET in I can select any icon and open that prog. |
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| 3961. |
Solve : Moving from computer running Vista to one running XP? |
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Answer» My computer is running Vista Ultimate and I have a ten year old HP Pavalion running XP. What if I were to reformat the hard drive on the HP...will it allow me to install Vista on it useing my disc that came with the Vista machine? Just a thought. Unfortunately not. If a copy of windows comes with a PC in the way of a sticker on the PC itself giving your product key - This is called an "OEM" copy which is tied to the machine (or more specifically its motherboard) that it came with. It therefore cannot be transferred to a different system.Not sure about you guys but to me his goals are now as clear as mud... Let's wait for clarification i say...Thanks for the information. Don't let my befuddlement bewilder ya all. I try to explain... My 'old' computer, the HP Pavilion 1973 failed it's hard drive. I replaced the drive and installed the software I received with it initally. I think it had been collecting dust for five plus years. It booted up OK with a generous helping of HP stuff I don't especially want. My origional intent was to make it a game machine cause my wife likes to play games that now reside on her LAPTOP and my other home brew machine. (I know that likely aint too good a project cause the HP is pretty slow) However I noticed that IE can't be found on the HP so I got the bright idea (I thought) to use my flash drive to carry CCleaner downstairs(from my home brew machine) so I might possibly clean up the HP a bit...Howsomever I was baffled in this manuever by it's stubberon refusal to cooperate...Meanwhile I tried downloading IE 8 on the HP off the net. (Is this a new problem?) I was foiled in this by the file (IE) balking when I tried installing it...it returned the message: "SHRegetvalueW" COULD not be found...So ya see all my questions sorta hang together. Tending to converge into one lump...meaning I just can't get the old HP to do much of anything. I know...most anyone else would buy another puter...but my daily driver is a 52 Chevy. Thanks much for bearing with me. CopasPS: What part of the computer limits their compatability? In other words: Would a new bios allow me to clone the HP to the Vista? More Thanks, CopasQuote from: copas on April 05, 2014, 09:42:35 PM PS:Mostly the BIOS and the chip set. And after awhile the OEM starts to use another chip set. And without the OEM product key, you can not license that old machine to run Vista. But you can continue to use XP. Not to change the topic, but older computers are doomed to stay on Windows XP unless there are new drivers fro the anew OS. So the prospect to keeping an ten year old machine is not so good. Unless you continue to keep XP on it. It is not cost-effective in time and money to update a very old machine to Windows 7. But popular PCs less that 7 years old can often be upgraded to Windows 7. But not worth the money and effort unless the machine is very, very good. If you are an experienced tech and have sorceress to locate lots of old PCs, you might want to read this: Quote Professionally Refurbished Computers ...http://www.microsoft.com/refurbishedpcs/ So there is a legal way to get Windows 7 on some older computers. Typically the whole package foes for about twice the price of the windows 7 software. Most re worked Desktops are Dell. Bu there are HP desktops too. http://www.hp.com/sbso/buspurchase_refurbished_whybuy.html Just saying, your old machine may not be worth the effort.I surely appreciate all the good advice. I'm just an ignorant ignoramus I guess, but: That old HP has such a sturdy case. Sorta like a tank. I just looked at a new Dell...pretty much plastic; like the new cars...I guess I'm showing my age, but: Maybe a new main board??? I'd spend a thousand dollars to prevent Bill Gates orgazination from lifting a hundred...Oh well the're a lot of fun and you young guys make 'em EVEN better.... Thanks to everyone for their wise counsel! Keep up the good work and, Thanks again! Ivan Copas If you want to resuscitate that HP it'll take a clean install of the OS that was originally installed on it... The Win versions have to match...no need to install all the HP bloatware it shipped with it's not neccessary...but the proper Drivers are. Thay are all available at the HP site ...search by the Model # and the Windows version... BEST of Luck.A thought occurred to me: My "main" computer is home assembled. I mean by that; I ordered bits and sub assemblies from New Egg and patched them together. (With a lot of help from my Grandson) Question: Is this home brew computer immune from all the EULA's that seem (If I understand the comments made) to have hobbled My HP? Lots more thanks to all, CopasQuote from: Allan on April 05, 2014, 02:18:18 PM The Microsoft EULA permits the OS to be installed on one system. |
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| 3962. |
Solve : Need Windows 7 on 3 Computers? |
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Answer» I have a Dell laptop running Vista (64 bit), an IBM Thinkpad running XP and a Dell PC running XP. I want to UPGRADE them to Windows 7 and need to know the best and of course most economical way to accomplish this. From the READING I've done, I understand that the 64 bit system and the other TWO will require different downloading PROGRAMS?You will need to buy a liscense for each PC... |
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| 3963. |
Solve : Can't access user account at logon? |
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Answer» Hello, My Fujitsu laptop is running Windows 7 Enterprise.Which means that laptop is part of a business operation. You NEED to contact the administrator of the IT department and tell them what you did. The smart card is a security device. What is a smart card If you wish to disable the smart card, you need to contact the IT department. Here is a link to a Microsoft forum. The question was: How do I remove the "insert a smart card" option from the Windows 7 logon screen? Quote To disable Smart Card Plug and PLAY in local GroupBut if you can't log in, you cant do that. Sorry, I don't know how to trick a smart card. You need help from the IT people. Does this help any? |
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| 3964. |
Solve : Strange Display Issues - Windows Minimize with cursor movement? |
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Answer» I have this strange problem on ONE user account on a Win7 desktop. When I have 1 or more windows OPEN and move my mouse toward the bottom quarter of a screen (multiple screens) the windows minimize and a title bar displays across each window with the title of the window. I have disabled Aero Themes, updated my drivers and even created a new user but the same thing continues to happen. I captured the happenings on video for more DETAIL. Any feedback or experience with this would be helpful. Thanks. |
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| 3965. |
Solve : External Hard Drive Question? |
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Answer» I removed hard drive from old laptop (dead), hooked it up to new laptop from the USB port. |
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| 3966. |
Solve : Annoying Ping? |
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Answer» Ok do you know the IE or maybe its the MS Ping noise that you get when a download or project is finished? |
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| 3967. |
Solve : Windows background only after a very large update on Windows 7 Home Prem OA? |
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Answer» I know all the Ctrl. Alt. Delete stuff and have tried all the start up options eg. safe mode, last good con etc but windows will not run. All that I can get is a light blue, or a standard windows background or a light blue screen with the little box tools loading. Not a thing more only access to the black F10 menu and the F11 but tried all that. Warning If your computer has a major hardware failure, that issue must be resolved first. Quote from: Badger Bill on April 07, 2014, 11:25:45 AM Thanks for the link to the recovery down load. The big problem is the fact that the Windows will not past the 'Starting Windows ' screen the windows icon with the 4 colours comes together on the screen and then just hangs. I can get it to the point when it says 'windows files now loading' and then only a window background screen with clouds and a pointer arrow that I can move. There is nothing to click on so how can I load any discs or use any tools. The Startup Repair is initialised well before Windows loads...read thru the instructions again. |
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| 3968. |
Solve : Program Files denied? |
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Answer» When I click on PROGRAM Files APPEARS a MESSAGE saying access denied. How can GO there.? |
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| 3969. |
Solve : user controls not allowing changes "ready to surrender"? |
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Answer» I am not able to make any changes to my user accounts, can't add accounts ( when I attempt to add an account I receive the message" the SPECIFIED account name is not valid because account names cannot contain the following characters" even though none of the specified characters have been used), can't change administrator etc...., |
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| 3970. |
Solve : Buying Win 7 premium? |
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Answer» Quote Quote from: Geek-9pm on Today at 10:43:19 AMCorrect. The implication is if one does not work, try the other. But the DVD does not always work. In which case you must use the USB option. When using the USB option, the user should put the product key into the USB drive as a text file. This is documented elsewhere. The point I want to make is that installing from the DVD is not possible in always. That statement "install from the DVD" many users would take to mean only obvious exceptions would happen. Not so. When it fails it will not say "Oh, sorry, install failed. But you might try installing from a USB after finding the documentation somewhere." NO, it never ever says that. The user might turn around seven times and jump up and down. And that does not work either. The issue is documented on the MSN forums. How would the user know he has to go to a social forum to find out? The DVD can never tell you about future issues that were unknown at the time the DVD was made. Do I need to prove that? Perhaps a future version of Windows to tell you ahead of time that MS is going to change SOMETHINGS the will interfere with your ease-of-install experience. But I don't think so. Quote from: Geek-9pm on April 09, 2014, 01:36:53 PM The implication is if one does not work, try the other I don't see any such implication; I see a simple "here are two alternatives - choose the one you find most convenient". I don't get the whole implication of the assumption that a DVD install is destined to fail... I'm closer now to slammin this shut than i was yesterday so follow up points better make some sense.Quote from: Salmon Trout on April 09, 2014, 01:42:13 PM I don't see any such implication; I see a simple "here are two alternatives - choose the one you find most convenient".That is what most would think. The quote c same from Microsoft. The preferred way now to install Windows is to do a download, read the documentation, put it on a USB and do it from there. New motherboards have features the hate DVD does not handle as well as you would expect. Which was the point of my rant. Using a USB resolves unforeseen problem. You just add a new file into the USB that corrects the problem. The original post was about if he could get a retail DVD that could be used to install in the future on a new motherboard. The correct answer is either NO or a qualified YES. In the future. you will have to put stuff on a USB stick to help the instal, unless the motherboard just happens be fully compatibly with the old DVD windows. I never meant to imply the DVD will always fail. Nor did I mean it will fail often. Rather, when it does fail you may not know why. The specific case I think about is like this: You buy a desktop PC with Windows home preloaded. You like it, but you what to the professional version. Instead of doing a download from the MS store, you go buy a new retail Windows professional DVD. Install fails. Only error message is "Invalid product key." It was documented on the MSN forums. The moderator on MSN tells you to do it from a USB. You do. It WORKS. Please don't tell people it is always easy to install from the retail DVD. Quote from: Geek-9pm on April 09, 2014, 02:44:55 PM That is what most would think.It is the only sane interpretation. Quote The preferred way now to install Windows is to do a download, read the documentation, put it on a USB and do it from there.No, it is merely one alternative. If there is any preference, it is because a USB Flash drive is much faster than a DVD. Quote New motherboards have features the hate DVD does not handle as well as you would expect.This is complete and absolute nonsense. There are no features of motherboards that a DVD does not handle, because the software is exactly the same. You just made that up- otherwise you would be able to provide specific examples instead of vague indications. Quote Which was the point of my rant. Using a USB resolves unforeseen problem. You just add a new file into the USB that corrects the problem.USB avoids the problems of the DVD not supporting features of a motherboard? What features? anything specific? No, I would imagine not. Quote The original post was about if he could get a retail DVD that could be used to install in the future on a new motherboard. The correct answer is either NO or a qualified YES.The correct answer is Yes. Quote In the future. you will have to put stuff on a USB stick to help the instal, unless the motherboard just happens be fully compatibly with the old DVD windows.No. This has ABSOLUTELY no basis in reality. If you want ANYBODY in this thread to give your theory any creedence, you'll need to actually provide real information. For example- what motherboard features are supported by a USB installation but not a DVD installation? Name a single such feature. Quote The specific case I think about is like this:Link to the thread? That sounds EXACTLY like what would happen if you tried to use anytime upgrade to insert a Retail Windows Pro Key to upgrade a OEM Home Premium. Quote Please don't tell people it is always easy to install from the retail DVD.Please back up your nonsense with real, observable facts that you can actually link to. Not vague, handwavey observations based on Forum posts who's specious nature you believe is waived by a TAG on their profile.Quote from: BC_Programmer on April 09, 2014, 03:10:15 PM This is complete and absolute nonsense. There are no features of motherboards that a DVD does not handle, because the software is exactly the same. Perhaps a DVD brings in extra factors - burning at too high a speed, POOR quality or counterfeit DVD blanks, CARELESS handling, etc. Quote Please back up your nonsense with real, observable facts that you can actually link to. Not vague, handwavey observations based on Forum posts who's specious nature you believe is waived by a tag on their profile.He is the moderator of a forum on a Microsoft Social forum. sighI've seen enough. Topic closed. Anyone who thinks for a legitimate reason it should be re-opened feel free to send me a PM. |
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| 3971. |
Solve : Noise Cancelling Headphones picking up radio station? |
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Answer» Hello friends, I am having a weird issue. I am sure it is from my laptop (win 7 home prem, sp1, 64 bit) from ACER (http://bit.ly/1lZkIrk). I have the FOLLOWING battery powered noise cancelling headphone: http://bit.ly/1tu4zDU |
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| 3972. |
Solve : Have internet connection but can't get online? |
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Answer» I got a nighthawk router a few months back I have it plugged In to the wall. My computer on one side and ps4 on the other side of the tv. I turn on my ps4 get online and play. Then on the 7th I was getting on to play the internet shows connected diagnostics all come back good. I have downloaded windows updates while this problem is going on but when I try the internet explorer I get a this page cannot be displayed ( yes I am spelling google RIGHT ). So now I tried all different options for downloading. I can't access any online unless it's the update and the computer runs diagnostics SAYING NOTHING is wrong. No setting were changed this just all of a sudden happened. I can't locate a solution for this. I have downloaded drivers from that day and re-downloaded. Still nothing. I'm getting to the point of wiping computer clean and re adding everything which will take a long time. Before I get a bunch of responses on how am I talking on here without internet I can still get online with other devices just not that computer. Any HELP would be awesome. Thanks I honestly think it's some simple setting I don t know about. I have windows 7 home premium sp1. 64 bit system. Mad fx 8350 8 core processor 64 bit processor. Ram 16 gigTry this: |
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| 3973. |
Solve : excel formula writing help? |
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Answer» i'm trying to write a formula in excel. ex: if cells A35 through A42 says "text" then the sum of the cell in column B in the same row as "text" plus the rest of the cells up to B35 (will be numbers) is entered into another cell. any help with this would be appreciated!!!Logic FUNCTIONS in Excel can be a pain. Here is a link that shows info on IF, THEN functions for Excel. http://office.microsoft.com/en-us/excel-help/if-HP005209118.aspx |
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| 3974. |
Solve : Can not operate windows after operating system not found? |
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Answer» My pc turns on and after windows seven logo when i should enter my user account, it does not appear one for me to log in, in fact it does not appear a single buttom where i could PRESS it. I know my monitor is not frozen because i can still move my mouse but have nothing to click on it. This problem appears in every situation after i had yesterday a problem where my pc displayed operating system not found. If tried a lot of things but nothing ever works...
Run hard drive diagnostics: tacktech.com Make sure, you select tool, which is appropriate for the brand of your hard drive. Depending on the program, it'll create BOOTABLE floppy, or bootable CD. If downloaded file is of .iso type, use ImgBurn: imgburn to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable. For Toshiba hard drives, see here: Note : If you do not know how to set your computer to boot from CD follow the steps here By the way my computer does not recognize my C: because i tried to clean it and/or resolve problems with vaio assist care and it said it could not locate C: because it was too small or it could not be found. Can this be also resolved with what you said or you think it may result from a completely different problem that my computer may have?If Viao clean didnt run completely im afraid Windows is wonked... You could maybe rescue things with a repair install...but i think your looking at re-installing... See Here... |
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| 3975. |
Solve : My mice are not performing as they should? |
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Answer» I have 2 G cube wireless mice (same model numbers) and using on 2 laptops both with Windows 7. HP Wi-Fi Mobile MouseDoes that HELP? Please feel FREE to ignore the above post - clearly it does not help in any way. Do you swap files between the two computers? It's possible this is a malware issue. And just as a test, please do try a wired mouse just to see if it exhibits the same problem. Switch them both to the other laptop at the same time...any change ? |
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| 3976. |
Solve : Why this happens? Windows 7 Google Chrome? |
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Answer» First --- |
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| 3977. |
Solve : Power Blip Issue? |
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Answer» Last NIGHT we had a COUPLE power blips due to a quick passing storm. Now my PC will not wake up unless I hit the power BUTTON. Before it would wake up if I hit any key on the keyboard or just moved the mouse. Any THOUGHTS about what could have happened and what I can do to fix it? Everything else seems to be working fine. Thanks. |
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| 3978. |
Solve : Vista Desktop icons more narrow than others? |
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Answer» I'm not sure how this happened, but when I SHUT down the machine yesterday everything was fine, today I boot it up and i see something very strange on the desktop: |
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| 3979. |
Solve : My desktop doesn't obbey Power options' settings? |
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Answer» Since I don't want to shut off my desktop (WINDOWS 7 Home Premium installed on it) when I finish using it at the end of the day, I opened Power options > Balanced (Recommended) > Change plan settings > Turn off display = 10 minutes > Putt the computer to sleep = Never > Change advanced power settings and applied Restore Plan Defaults except that I set turn off hard disk = 20 minutes. |
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| 3980. |
Solve : Please help, going nuts with all kind of strange behaviour by my computer? |
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Answer» Ok, random errors and restarts at the startup still happening, but at least I fixed my audio stuttering. Then you need to re-run sfc witha Windows CD/DVD...How do I do that? I dont have a CD/DVD drive anymore, I TRIED with flash, but it said "the NSTC drive is mounted..." or some **** like that, I was not able to do it on there with the recovery console. Also IM now getting an error about api-ms-win-downlevel-ole32-l1-1-0.dll and lots of programs dont open, I hate this ******.Ok, I finally figured out how to do a sfc scannow on the recovery console with the USB and the exact same THING happens, it says some files couldn't be fixed.Quote from: PCplsWORK on July 05, 2014, 06:07:49 AM some **** like that Please don't use toilet language on here. |
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| 3981. |
Solve : Get Off My Lawn, Dell Backup and Recovery Manager!? |
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Answer» Soluto has been AWESOME (from what I can tell) - it shaved a lot of time off the boot. And I put in a solid state drive (oh, if the corporate overlords found out about that!), which also helped.
I've attached the .ini and the .bat files. (I've renamed the .ini to .txt for attachment purposes) I'm wondering if it's the .bat file that's causing the "Dell Backup and Recovery Manager" (DBRM) and "Dell Smart Settings" to run on startup... And if I just commented out those lines, would that help? [RECOVERING DISK space, attachment deleted by admin]Oh, what the heck. *BUMP*No need to bump this thread. The thread is old and dry. The issue is resolved.Ignore the last Post... What happens when you disable those Dell applets in StartupCPL ? ? msconfig is NOT the proper tool for this which is why i recommended what i did. Nothing happens. In the screen shot, you can see that they're disabled in that Startup CPL program you recommended, but they "don't exist" on the hard drive. And they still load when I boot. Very frustrating!Do a search for *.bat in Explorer... This will list all .bat files on the PC.The "DCSUStart.bat" loads a different Dell "benefit" that I'd never seen before. Nothing else looks out of the ordinary (to me). |
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| 3982. |
Solve : reinstalling operating system? |
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Answer» A friend brought her computer to me it won't boot up just a flashing cursor. |
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| 3983. |
Solve : W7 not genuine?? |
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Answer» Coming up on almost 3 years since I bought this eMachine with windows 7. Then tonight, on the desktop, lower right corner, I get these words.... Windows 7 Build 7601 This COPY of windows is not genuine I've installed nothing in the last couple of days, and then that was an update to Windows Defender. Anyone have a clue as to what goes here? windows 7 home premium 64-bit AMD Athlon II X2 220 dual-core processor NVIDIA GeForce 6150SE 3GB DDR3 Memory 1TB Hard Drive blah blah blahJust ignore it. The Windows genuine test is not totally accurate. Here are links that are an indirect admission that the test is not accdurate. Unable to install update The article blames your computer hardware. Quote "This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure your SYSTEM clock is accurate."Why would the cloak have ANYTHING to do with authenticity? It got to be so bad, there are blogs devoted to it. When a 'False Positive' isn't a false positive You may wish to contact Microsoft support. From above link: Quote ... to ensure everyone that we investigate all credible reports we receive of false positives (though sometimes it's hard to chase down the details we need to try to repro reported failures). I hear in the halls sometimes of reported failures taking place but when the dev and test teams reproduce the steps reported the result is, far more often than not, that the software performed as DESIGNED and the failure was due to the software in fact being counterfeit and the customer simply not wanting to believe it.Does that help any? IMHO the worst that can happen is your will not get updates.Yo! Thank you. I did a restart and it hasn't reappeared yet. Earlier in the day I ran Malwarebytespro, and after the restart, CCleaner. Running Malicious software removal tool at the moment. Norton's is my anti-virus. Kinda hoping something bad happens to the machine so I'll have an excuse to get a new one. I'm too frugal to replace a working machine. (grin) Thanks again for the info. We'll check out the links.If it comes up again contact MS and they will issue a key to stop it from happening... They have a Toll-Free #... |
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| 3984. |
Solve : File corruption mistery? |
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Answer» I consider myself an experienced user. I've worked as computer repairman and I have experience administering Windows and Linux OSs, I also have MCSA certificate. Still, there are some issues I simply don't understand. Your first post says you ran chkdsk /f. Did you run it with the /f switch or the /r switch? I ran chkdsk /r. I've made an error in my first post. I followed your suggestion and scanned the HDD with bootable Drive Fitness Test from Hitachi (ran the Advanced test), drive is OK. Did the full system scan with Avast and MBAM, no infections. I guess this will remain a mystery.Yeah, if the hd is good and there's no malware I'm at a bit of a loss, sorry. Maybe someone else will have a thought.I don't have the answer. Do not expect to fin d a definitive answer. Quote ... worst type of errors are those that go unnoticed, and are not even detected by the disk firmware or the host operating system. This is known as silent corruption.http://en.wikipedia.org/wiki/Data_corruption#Silent_data_corruption Yeah, wikipedia articles can be hard to understand. But the point made is valid. We store more data now that ever, but the error rates and not gone done enough. To put it is simple words ; If you have a hard error rate of one in a billion, you will hardly ever see the error when you have a mullion bits of data. But when you have hundreds of millions of bits, it begins to happen. The idea also applies to other hardware components. And the OS can not recover the error if it is not found.I SUSPECT EFS...and/or Total commander...that is if the HDD checked out OK. It could also be caused by power fluctuations... |
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| 3985. |
Solve : 100 % CPU usage? |
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Answer» Hi, |
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| 3986. |
Solve : .EXE Opens Then Closes 2 Seconds Away? |
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Answer» So I'm trying to open an .exe. And I think it's coded in C++, it opens for 2 seconds, then closes straight away, it's a CMD window. So I'm trying to open an .exe. And I think it's coded in C++, it opens for 2 seconds, then closes straight away, it's a CMD window. Run it from within a command PROMPT to SEE what the error message is. |
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| 3987. |
Solve : Downgraded older laptop to compatible OS, still getting bluescreens? |
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Answer» Hey. About a month ago, I came to the chatrooms to report that I've been getting bluescreens every while on my Acer Aspire 7741G that's been upgraded to windows 8, I was then told to install BlueScreenViewer so I can generate a log of all recorded bluescreens, and gave them it, consisting of ~6 recorded bsods. I was advised that the problem was there was errors all over the place due to INCOMPATIBILITY with windows 8. (Basically, acer's driver website didn't have "windows 8 drivers" for my laptop model, so I had to download drivers from hardware-manufacturers websites, and stuck with the "windows 8 included" video card driver because the "windows 8 ati-hd5470 beta drivers" failed) Out of nowhere being nothing was running it was just system idle at desktop or was a program running or a bunch of stuff running? If anything was running other than the OS, please share details. At the time, I think I only had a few web browser tabs open in the background, and at the time I was actually interacting with a HTML5 web app. I didn't pay too much attention to what else I had open if anything else was.Update: I ran a CHKDSK on my HDD, and it reports that it has made the following corrections: Cleaning up 297 unused index entries from index $SII of file 0x9. Cleaning up 297 unused index entries from index $SDH of file 0x9. Cleaning up 297 unused security descriptors. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Could of this been the source of the problem? Should I then wait to see if I get another random bluescreen in a few days/weeks?Since you re-installed the OS the new BSOD has nothing to do with the old ones... Chkdsk was a good move...let's wait and see what happens.Update: Ah, nope. Today (the day after I made this topic, and experienced the first BSOD), the machine froze in the middle of my youtube video watching spree (audio still played while its frozen), this was in the afternoon. I took that as a fluke and simply hard-shutdown restarted the machine Then in the evening (a few minutes before making this post), I got another BSOD. This time, it was while I was in the middle of SAVING a FL Studio MIDI project (they take 2 minutes to save, and that's normal), and I was chatting on a website in the meantime. Again, the HTML report of the blue screen has been attached. [recovering disk space, attachment deleted by admin]Update: I gave it 2 weeks.. And I'm still getting occasional problems. Here's the stability problems I've had within these two weeks: -- My browser or flash player suddenly crashed out of nowhere, and when I restored it, streaming video (eg youtube) starts showing a green screen, and I needed to reboot to fix the "green screen". This happened once in this time period This is actually a problem I remember having several times with this laptop on older windows 7 installations and my previous windows 8 installation. However for this to happen I would have very high RAM usage from having lots of tabs open (which I sometimes do) that may include things like youtube and html5, and this crash doesn't happen every time. -- out of random, my screen would become black for 10 seconds then get "dwm.exe has stopped working". This has happened twice in this time period. These error details are posted below. First incidence, I had intense CPU usage by 4 cpu-intense html5 website tabs I was interacting with at once. Second incidence, I cannot remember what I was doing. Code: [Select]Problem signature: Problem Event Name: APPCRASH Application Name: Dwm.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc541 Fault Module Name: atidxx64.dll Fault Module Version: 8.17.10.286 Fault Module Timestamp: 4c75d140 Exception Code: c0000005 Exception Offset: 000000000000fa23 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 24fb Additional Information 2: 24fbbbfb1b5b4af4f34642a12720aede Additional Information 3: 18d7 Additional Information 4: 18d76c3ac23197fdab9c558c11dfacee Code: [Select] Problem signature: Problem Event Name: APPCRASH Application Name: Dwm.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc541 Fault Module Name: atidxx64.dll Fault Module Version: 8.17.10.286 Fault Module Timestamp: 4c75d140 Exception Code: c0000005 Exception Offset: 000000000000fa23 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 24fb Additional Information 2: 24fbbbfb1b5b4af4f34642a12720aede Additional Information 3: 18d7 Additional Information 4: 18d76c3ac23197fdab9c558c11dfacee What should be done about this? Is there a chance that this is a GPU-hardware problem requiring me to take my laptop in to a local pc-support place? I'm also hoping to get this resolved soon because I'm thinking of buying an 480-512gb ssd (Either Crucial MX100 or M500) for my laptop soon (and will be moved to my new laptop I will get in 1-2 months) and yes I will be re-installing windows again but I don't want this unreliability to persist when I got the SSD. (and yes, the re-installation won't take as long as I got all my key program installers and drivers right on my USB hard drive)Replacing the SYSTEMS HDD with a SSD might actually resolve the issue. I bought the Crucial M500 240GB SSD for $125 and its a great drive.Quote from: DaveLembke on June 13, 2014, 08:22:51 PM Replacing the systems HDD with a SSD might actually resolve the issue. I bought the Crucial M500 240GB SSD for $125 and its a great drive. Update: So I got a SSD a week ago (512gb crucial mx100). On June 26th I fresh installed windows 7 pro, ran windows update, installed all the drivers, installed all the programs and updated them, restored my documents and settings. Then it's been working fine, and I really appreciate the faster data speeds from this ssd upgrade. (Even though I noticed that ever since I've downgraded to windows 7, the task manager is showing that it has a higher priority using cpu threads 1 and 3 instead of all 4 threads more evenly. But I'm assuming this could be normal windows 7 behavior with my cpu, and that windows 8 better manages multi-threading.) Well last night (~1 week later), I decided to run a Malwarebytes scan on both my os-drive and external drive and leave it overnight, and when I came back I noticed that it has restarted due to a bluescreen, dunno if this is connected to the same issue or not: [recovering disk space, attachment deleted by admin]The invisible type was a nice touch... Quote from: patio on July 02, 2014, 09:02:00 AM The invisible type was a nice touch... Oh sorry.. I MEANT to do that to say that the sentence was slightly-unimportant. Fixed. |
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| 3988. |
Solve : On start-up, AMIBIOS comes up without prompt? |
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Answer» I'm using Windows 7 Pro 64 BIT. My PC is about 1-1/2 years old. I used to always be PROMPTED to press F2 to enter AMIBIOS. Now in the past few WEEKS the program automatically COME up on just about every 'start-up', forcing me to hit F1, then exit, then 'don't save and exit', then I either press F1 to enter screen for 'boot normal'. I know this doesn't seem like a big problem, but I'd like to start-up and just have the choice to go to BIOS or not. Any ideas? I've exausted my searching, and it's brought me here. (which might be a good thing). You will please excuse me as I have zero experience with 'forums' like this. I always feel like an outsider and get lost on the lingo. I live in a French country, and most of my PC is in that LANGUAGE, (something I'd like to change for my benefit). |
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| 3989. |
Solve : Kiosk? |
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Answer» If I shut down my laptop (Windows 7 operating system) and restart, it does so in Kiosk mode. Why is this? What can I do to start normally? |
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| 3990. |
Solve : BSOD - ox000000F4 Error? |
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Answer» Sounds as though the drive needs to be replaced.How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1) Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net === START OF INFORMATION SECTION === Model Family: Western Digital Scorpio Blue Serial ATA (Adv. Format) Device Model: WDC WD3200BPVT-16ZEST0 Serial Number: WD-WXN1A71J0613 LU WWN Device Id: 5 0014ee 206318dc0 Firmware Version: 03.01A03 User Capacity: 320,072,933,376 bytes [320 GB] Sector Sizes: 512 bytes logical, 4096 bytes physical Device is: In smartctl database [for details USE: -P show] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: SUN Mar 30 22:29:30 2014 IST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00)Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0)The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 6960) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline SURFACE scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003)Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01)Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 84) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x7035)SCT Status supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 1 3 Spin_Up_Time 0x0027 150 127 021 Pre-fail Always - 1491 4 Start_Stop_Count 0x0032 097 097 000 Old_age Always - 3754 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 1030 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1025 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 435 193 Load_Cycle_Count 0x0032 168 168 000 Old_age Always - 97049 194 Temperature_Celsius 0x0022 093 090 000 Old_age Always - 50 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 199 000 Old_age Always - 51 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed without error 00% 1030 - # 2 Conveyance offline Completed without error 00% 889 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.Quote from: Allan on March 25, 2014, 09:53:28 AM Sounds as though the drive needs to be replaced. Hi Jason, I have posted the output as instructed as suggested. Any pointer pleaseQuote from: arunpedha on April 02, 2014, 09:39:34 AM Hi Jason, Hi Jason, did you get the chance to look at this? Hi arunpedha, sorry for the late reply. Your hard drive looks fine. Do you still experienced the same BSOD? Try downloading Speccy and then install the program. To post and publish a snapshot of your PC. . In the Menu bar, click File -> Publish Snapshot . Click Yes > then Copy to Clipboard . On your next reply, right-click on a empty space and click Paste on reply box then click Post. Let's check for some latet dumps. Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder? If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery. > Right-click My Computer and choose Properties. > Go to Advanced System Settings - Advance Tab. > Under Startup and Recovery, click Settings... > Look for 'write debugging information' and use small memory dump > Checkmark overwrite any existing file If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by : Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily or see this link. > Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click. > Right-click and choose send to desktop. > When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder. > Upload and share the link by registering here https://www.box.com/ * minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year. * If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time. It's the optical drive, not the hd that needs to be replaced based on what I've read above. |
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| 3991. |
Solve : BSOD 0x0000007E when installing windows? |
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Answer» I have a machine that had WINDOWS XP on it. I decided to then load a copy of windows 7 on it, but when I started the install I got a BSOD 0x7E after the starting windows screen. I then TRIED REINSTALLING windows xp and got the BSOD again. WHATS going on, and how do I fix it |
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| 3992. |
Solve : How do I open different formats?? |
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Answer» My pictures and documents are in many different formats that I cannot open. Is there a list telling me how to open these....such as DOCX.... sig....htm.... etc.? THANKS for your help!You should be able to right-click on the picture and select "Open with" and select Picture viewer.You can Google the different extensions to find out what programs create/read those types of files. There isn't ONE solution to be able to open them all. It would be best if you asked about each of the ones you are having problems with. Docx files can be opened with MS Word or Wordpad or OpenOffice or LibreOffice to name a few. Htm files should open in your browser.When I right click and try to open with Photo Viewer it says that doesn't support this file format or I need to update Photo Viewer. I remember finding a list of many formats with the correct format to open them .... but can't find that now. |
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| 3993. |
Solve : best cleaner? |
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Answer» What is the best computer cleaner, I have used cccleaner in the past, but wondered if there is anything better. Thanks, EdnaThe general viewpoint of the experts on this forum is negative with regard to cleaners. The statement that registry cleaners do not improve computer performance is incorrect. They don't do it by removing "registry bloat", because spurious registry entries will seldom or never exceed 1% of the total registry size anyway; they do it by removing entries which are "toxic" or dysfunctional.That above post was really in favor of some cleaners. I don;t see how a reference to a SHARED printer on a powered-down host is "toxic" or might need removing. dinkie, don't bother with so-called "cleaners". Exactly what is it that you are trying to do? If you tell us what problem(s) you are having we may be ABLE to help.Quote from: Salmon Trout on April 17, 2015, 02:09:40 PM I don;t see how a reference to a shared printer on a powered-down host is "toxic" or might need removing. dinkie, don't bother with so-called "cleaners". You should know better by now...LET sleeping dogs lie...The short story is that "Cleanup" and "tune-up" software doesn't do anything particularly useful that would improve performance beyond what you can do with windows built-in software such as Disk Cleanup. Even if there is software that performs that function and is by a REPUTABLE company, I've yet to see it. |
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| 3994. |
Solve : C drive compressed? |
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Answer» Friends, |
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| 3995. |
Solve : Code 31 PNP device Windows wont update? |
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Answer» The CAMERA device has yellow triangle in programs, along with F , E, I, H, & G folders, has one next to USB also, & printer, (printer running fine, camera wont download pictures. |
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| 3996. |
Solve : Computer crashing and auto restarting please help!? |
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Answer» I transported by pc to my new home and I recently added a second monitor to my pc. This is when all these problems started happening for me. At first i was getting a cpu fan speed is to low, i went to my bios and found out it automatically switched it self to eco mode, so i set it back to performance mode, so my fan would spin faster. Then everything was ok but then a month later my computer would automatically restart. EVENT logs said something about video memory not being enough? which is odd because i have a 1.2gb memory gpu and i also play games on ultra settings no problem. So i turned off windows aero and i was experiencing random restarts less but still was getting them. I read somewhere that reducing the memory on page file might help and turning off the auto restart option when errors occur, so now i computer just freezes and makes a continuous buzzing sound until i physically restart. I unplugged the extra monitor and this crash is still happening. I did memtest and it passed. event logs are no longer present. I decided to update all my drivers and updating the intel rapid storage technology driver was a huge mistake because after i did that i could no longer get to my DESKTOP unless i went in to my bios and took my drive off of raid and on to IDE. So now i can no longer use my ssd caching. and when i try to do system restore to undo the IRST driver update, it just hangs on "preparing to system restore" perhaps i didnt wait long enough. One time instead of crashing i got a message pop up saying something about nvidia and kernal problem but windows was able to recover (is it POSSIBLE a bad gpu is causing all this), then some more crashing And finally i get a blue screen which was code |
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| 3997. |
Solve : Vista 64-bit - SFC couldn't fix corrupt file!? |
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Answer» Hi, I used the System File Checker tool (sfc /scannow) and got the FOLLOWING message: |
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| 3998. |
Solve : Mouse click confusing action.? |
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Answer» I use a desk top computer with Windows 7 primarily for emails and using Excel. A problem with using the MOUSE has started after years of normal use. In Excel, if I click on an empty cell I GET one of two results. The normal one illuminates the cell and I can then type an entry into the cell. The abnormal one, illuminates the cell but it has a flashing vertical bar in the cell. I have tried this repeatedly and I never know whether the click will give the normal or abnormal result. The normal one illuminates the cell and I can then type an entry into the cell.That is when you Single-Click. The Cell is selected and you can enter new contents. Quote The abnormal one, illuminates the cell but it has a flashing vertical bar in the cell. I have tried this repeatedly and I never know whether the click will give the normal or abnormal result.this is what happens when you double-click a cell. If you are sure you aren't double-clicking, your mouse may be broken.Quote from: BC_Programmer on April 12, 2015, 06:15:37 AM If you are sure you aren't double-clicking, your mouse may be broken.Or you may have a finger tremor. Finger tremor or a too sensitive mouse? Either way, I now understand the nature of the problem. I will try another mouse: the one I had been using for years. At the same time, I will try to control my finger better. But I am over eighty so that is not so easy! Thanks for the help.I have had index finger tremors from time to time, which have resulted in single clicks BECOMING double, it seemed to help if I used a wrist wrest, also I have had mice which, when several years old, developed contact bounce in the little microswitch underneath the left mouse button.Knowing keyboard techniques with Excel might also help. You can use arrow keys on your keyboard to move from one cell to another. Hitting the F2 key will put the cell into the edit mode (where the blinking bar appears), the same as a double click. My colleagues used to laugh at me for preferring the keyboard in Excel, but now they COME and ask me how to do things. Thank you for that advice re using the keyboard for Excel. I do use it a lot already but I will get into the habit of using the arrows more. Also, I am being more careful in clicking when I have to use the mouse.Quote from: denisaf on April 16, 2015, 09:08:33 PM I am being more careful in clicking when I have to use the mouse.Why don't you buy a new mouse (they are not expensive) or change the double-click speed setting? Or both? Thank you for that advice. I have another mouse which gave no problem so I now know how to avoid the double click problem. |
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| 3999. |
Solve : Clipboard? |
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Answer» HI I would only like to know how do I ACCESS my Personal Computer Clipboard. I have never been able to find or access it. Quote from: hgw53t on JUNE 29, 2014, 05:00:50 PM HiThe fact that you had to ask that makes me think you are using Windows 7. -Right? Where Is The Clipboard Quote Unlike XP, the clipboard cannot be viewed in Windows 7. You need a COPY of clipbrd.exe from an XP computer. It is located in C:\WINDOWS\system32. Copy it into the same folder in Windows 7 and to run it, click the Windows Orb (Start), TYPE clipbrd and press Enter.Does that help? No, I have the Windows Vista Operating System.The procedure above works for Vista as well.... |
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| 4000. |
Solve : Help, I can't enter ID's or PASSWORD's? |
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Answer» Originally thought I had a sudden MOUSE (?) problem on my main DESKTOP. Now it seems the mouse is functioning correctly, but there is a software setup problem which I may have accidently gotten myself into. Calling now from wife's laptop. |
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