6847 + Interview Questions in Windows Vista and 7 in Microsoft Windows Page 91 InterviewSolution

4501.	Solve : I cannot uninstall Nero 9 Trial?
Answer» I have tried it at least 5 times. It says it was successfully uninstalled but it never disappears from the Programs and Features window. Any suggestions?Is it still on your Program menu? If so, will the program start if you click on it? Sometimes installation programs leave behind a lot of crap. Download RevoUninstaller and use it to uninstall the program.Quote from: Linux711 on April 14, 2012, 07:28:52 PM Sometimes installation programs leave behind a lot of crap. Download RevoUninstaller and use it to uninstall the program. I second that. Most uninstall apps do not remove all the application data and registry entries.Even Revo doesn't always get everything. That SAID. I only uninstall using Revo but then I take a quick second STEP and scan the software name with Everything search engine. It only takes a few seconds and more often then not it will find a few leftovers.evil, My impression (from just having tried "Everything") that it functions only the one instance of the search and to use it again it needs to be downloaded again. Is that correct? It does NOT appear in my "programs".truenorthDid you download the .exe or the .zip? The .zip is portable so will not install. The .exe will (or should) install. Mine is in C:\Program Files (x86)\EverythingDidn't note but i suspect it was an .exe as i did not have to unzip anything. Used it on an XP desktop to remove vestiges of Norton (which it seems to have done well). But now I'm on a laptop with win 7 so I'll do a search tomorrow and see if i can locate the program. However no advisory of "new programs installed" CAME up.Thanks,truenorth Hmm. I just did a new install of it and didn't see anything that would make it a tricky install. Used these options and it is in my start menu and program files. Thanks everyone for your input. It worked and I was able to remove the 14 other files in my registry that Nero seemed to dig it's claws into. But it's gone now.A little late but I found this. Might come in handy for someone in the future. Nero General CleanTool (click the Nero General CleanTool tab)Evil, Still haven't gotten to the XP computer yet but something i do notice from your last post.Whereas you left ticked the 3 DEFAULT choices i unchecked ALL of them (because i did not desire any of them). However i would not have thought that would have affected it's appearance in programs.truenorthThis is why i gave up on Nero years ago...CDBurnerXPro is a good Free replacement.

4501.

Solve : I cannot uninstall Nero 9 Trial?

Answer»

I have tried it at least 5 times. It says it was successfully uninstalled but it never disappears from the Programs and Features window. Any suggestions?Is it still on your Program menu? If so, will the program start if you click on it? Sometimes installation programs leave behind a lot of crap. Download RevoUninstaller and use it to uninstall the program.Quote from: Linux711 on April 14, 2012, 07:28:52 PM

Sometimes installation programs leave behind a lot of crap. Download RevoUninstaller and use it to uninstall the program.

I second that. Most uninstall apps do not remove all the application data and registry entries.Even Revo doesn't always get everything.

That SAID. I only uninstall using Revo but then I take a quick second STEP and scan the software name with Everything search engine. It only takes a few seconds and more often then not it will find a few leftovers.evil, My impression (from just having tried "Everything") that it functions only the one instance of the search and to use it again it needs to be downloaded again. Is that correct? It does NOT appear in my "programs".truenorthDid you download the .exe or the .zip?

The .zip is portable so will not install. The .exe will (or should) install. Mine is in C:\Program Files (x86)\EverythingDidn't note but i suspect it was an .exe as i did not have to unzip anything. Used it on an XP desktop to remove vestiges of Norton (which it seems to have done well). But now I'm on a laptop with win 7 so I'll do a search tomorrow and see if i can locate the program. However no advisory of "new programs installed" CAME up.Thanks,truenorth Hmm. I just did a new install of it and didn't see anything that would make it a tricky install.

Used these options and it is in my start menu and program files.

Thanks everyone for your input. It worked and I was able to remove the 14 other files in my registry that Nero seemed to dig it's claws into. But it's gone now.A little late but I found this. Might come in handy for someone in the future. Nero General CleanTool (click the Nero General CleanTool tab)Evil, Still haven't gotten to the XP computer yet but something i do notice from your last post.Whereas you left ticked the 3 DEFAULT choices i unchecked ALL of them (because i did not desire any of them). However i would not have thought that would have affected it's appearance in programs.truenorthThis is why i gave up on Nero years ago...CDBurnerXPro is a good Free replacement.

4505.	Solve : No sound on Dell precision M4500 after 'Dariks boot and Nuke'?
Answer» Hi guys, any help is really appreciated! So I downloaded 'Dariks boot and nuke' (www.DBAN.org) to WIPE my second hand Dell precision M4500, a bit too excessive maybe.. ha so I have reinstalled my OS, Windows 7 PROFESSIONAL and downloaded: ''IDT 92HDxxx HD Audio, v.6.10.0.6292, A17 ' from Dell :http://www.dell.com/support/drivers/us/en/04/Product/precision-m4500 'cbsidlm-tr1_13-Realtek_High_Definition_Audio_Codec_Windows_Vista__Windows_7__Windows_8_64bit-ORG-75317047 (1).exe' From Cnet. In the device manager I see 4 'High definition audio device' that all say not plugged in and one IDT high definition audio CODEC that SAYS that it is working properly. I think the problem is that I have deleted something with 'Dariks boot and nuke' that isn't normally deleted so it is HARD to find a solution for it. But really I don't know so please help me if you do!All the drivers for that Model need to be DLoaded and installed from Dell... Chipset driver goes 1st...then a re-boot...then all others. Most likely the sound driver is reliant on the chipset driver being present and installed correctly.

4506.	Solve : Runtime error on several programs (Otome games)?
Answer» Hello everyone. I am new here, I did post my question on Mod the SIMS but no-one knew what to do. Recently I have got interested in Otome games (Japanese dating games for girls, they are LIKE those books where you pick your ending). I DOWNLOADED a few and tried to install them. The first one I tried works absolutely FINE. But I have tried to install at least 4 other games, and each time I try to run them I get 'Runtime Error! Program C: Program Files (x86)\(name of game etc..........) This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.' These games are all by different people, so I think the problem is with my LAPTOP. My laptop is: Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) System Manufacturer: Toshiba System Model: Satellite C660 BIOS: Phoenix Secure Version 1.80 Processor: Intel® Pentium ® CPU P6100 @2.00GHz (2 CPU’s), ~2.0GHz lz Memory: 6144MB RAM Page file: 1843MB used, 10031MB available DirectX Version: DirectX 11 I have googled my problem, and tried a few things. I have: 1. Tried running as an administrator 2. Tried running in compatibilty mode 3. Downloaded this: Microsoft Visual C++ 2008 Redistributable Package (x86) 4. Tried a 'clean boot' 5. Cleaned my registry using CCleaner I have been on the internet for hours trying to find out what to do, and I am really confused. Most of the results I get are relating to other programs or other games, and don't seem to be relevant. Please will someone help me? I haven't got a clue what to do, I will be eternally grateful if you can help! Thankyou

4507.	Solve : comp keeps shutting down?
Answer» have a dell inspiron 5030, was fine, all of a sudden shut down, now will not boot, have tried everything, safe mode, startup repair, last known good config, everything i try, goes to black screen, then will shut down. even tried to boot to windows dvd so i COULD do a reinstall, but same thing, just keeps shutting down, any ideas? also, cleaned it , so dont think its over heatingHow did you clean it ? ? Sounds like you may have dislodged a connector or possibly a jumper... In the meantime try and borrow a known good PSU of the same or greater wattage and swap it in there OVERNIGHT...you'll know if thats the culprit.the cleaning was after it wasnt working, just blew it out. as for psu, do U mean power adapter? i just tried with battery in only, no adapter and same thing, it shut down Laptop...nevermind. Was this unit dropped ? ?no, not dropped, nothing installed recently, when i hit startup repair, it loads, but then black screen for a while, then it shuts downok, i just switched out hard drive with known working one, just to see if that was the problem, but alas, still shut down, could it be ram? they MADE this thing very hard to get to ramRAM isn't normally a cause of shutdown...have you put in a ticket to the manuf. Support site ? ? Perhaps they may have some clues...thanks for help, turned out to be a bad hard driveGlad you found out what it was... Not sure why the HDD would cause shutdowns but at least it's a relatively easy fix.

4508.	Solve : internet explorer 8 won't download?
Answer» HI all, For some REASON internet explorer 8 won't DOWNLOAD anyfiles to the desktop or anywhere and it won't open any FILES ether. Thank you all in advance F

4511.	Solve : Problem with IE control?
Answer» I am having a problem with what I think is the IE control that programs can use to display html. Whenever I open a program that uses the IE web browser control, it asks me to download whatever file it is trying to display instead of displaying it. It is getting extremely annoying because I have to cancel the download and then nothing is displayed in the frame. I can't open mmc because it uses html and a bunch of other programs. CAN SOMEONE PLEASE tell me why it is trying to download the files instead of just showing them? Is there an installation program I can use to either replace or fix anything related to the IE web browser control?The version of IE wasn't mentioned... However See Here... for a fix...After trying what you suggested and a ton of other stuff, I began exporting registry keys from a working machine. I started with the \software\microsoft\internet explorer key and the internet settings key which didn't do anything. I eventually DECIDED to export the entire classes key which fixed the problem. I had to do a REG clean after though because there were MANY programs and components on the machine I copied from that were not on the destination machine. So it was probably just some type of file association problem because that's what the classes key is for as far as I know.I never RECOMMEND hackin the registry as a solution for anything...however i'm glad it worked for you.

4512.	Solve : Sims 3 launcher?
Answer» I have had sims 3 for ages but something in the game stopped working so I uninstalled everything and then installed the game again. When I went to open the game using the shortcut it said it is not a valid win32 application. What do i need to do? copy the "sims3launcher.exe" file in the sims 3 folder(the one with the LAUNCHER problem)don't replace OLD file but just rename it or another option You can also fix it by entering your SimS 3 DVD in your drive and going to my computer and Exploring the icon, Open Game then BIN and copy Sims3launcher.ex_ and rename it to sims3launcher.exe and replace it the same way you did. You dont need to SAVE the old file since its CORRUPTED anyways.

4514.	Solve : Screen Saver covers Netflix until I move the mouse?
Answer» This happens will using Windows 7 64 bit on a Del GX520. I will be watching Netflix and I forget to move the mouse EVERY twenty mins. Is there a easy way to tell the screen saver not to run while a video is running? Should I get a motion detector and attach it to my body?There are programs out there to move the mouse a few tics in x,y to keep screensaver from kicking in. I'd try one of those. I used a program like this many years ago to avoid getting disconnected from AOL during downloads. Nothing more frustrating than DOWNLOADING FreeDOS on a 33.6k connection and getting disconnected at the 4kb/s transfer 3 hours into it and having to start over because I walked away from COMPUTER. It worked well to not have the mouse zipping across the screen and just moving the position to reset the AOL inactivity timer to keep my connection.A Google did not find me the program. All I got was a hardware absolution from hackaday.com web site. That looks alot simpler to build than just dis-abling the screensaver...http://lifehacker.com/5608374/mouse-jiggler-keeps-your-computer-awake-for-video-watching-reading Here is a similar SOLUTION to the program that use to keep me connected with AOL, which also can fix your Netflix Screensaver issue if you want to keep your screen saver and INSTEAD enable/disable this mouse jiggler program.

4515.	Solve : google search does not work?
Answer» when i open firefox , default google PAGE open and when i type something for search nothing happen. looks like google is hang in firefox browser. then i have to close that TAB and open new tab in same opened browser and type google.com then everything fine . only default google page in browser DOESNT not works. i download firefox again and install but got same problem . win 7 32 bit i useIf default is SPECIFIED as www.google.com it should go there, if the default is set to just google.com or google it will likely not get there. Is the default set to www.google.com ?On my default FF it is: https://www.google.com/Sounds like your infected...visit our Malware section and follow the guide and have them take a looksee...It might also be good to update your firefox. Or just try to reinstall your current version of it and see what happens.It may be as SIMPLE as he is not connected to a network on his pc so he would still be able to view the firefox defualt page, ? Well since he's been abducted by Aliens it's silly to speculate any further...

4516.	Solve : Security?
Answer» Hello everyone. You know when you are on a web page there are those ad's off to the side? Well this ad said "2 PEOPLE have unfriended you on Facebook" That was correct..(can't imagine why..right) Anyway it happened again,except this time it said "2 people are spying on you" Kaspersky scan was o.k...Windows defender scan clean.Has anybody seen this? Could my a/v be missing something?Doesn't sound right. Here is a search I did on the CH forum pop up blocker... If that does not HELP, you may want to post again on the Virus Forum here. Post a screenshot of the spy message...Your web browsing is being tracked. Google does it, Yahoo does it, Facebook does it; they all do it. You have see how the ads seem to be directed at you? That's how the websites make their money. Look for anti-tracking software.I recomend using add blocker plus; the plugin for ire Fox and chrome it blocks all those annoying add and it also blocks add on youtube ^_^, i also have no script running on firefox so it wont run flash or JAVA aplication unless i unblock the script, and i have not had annoying adds at the side of my web pages These ads are nothing to WORRY about. While it's true that they do use quite fancy statistics to show seemingly relevant ads, they are really just nonsense trying to get you to sign up for something or download a dodgy piece of software. It's just like the ones that say "We have checked your PC and it can be optimised, Download Registry Cleaner Pro". The fact that the people unfriended you at the same time is purely a coincidence, there is no way that the ad can actually get this info. You may want to look into ad blocking software to remove these ads. Personally, I don't have a problem with websites tracking me to provide a more personal experience, I like the way my search results are relevant to my interests. Then again, I work in Analytics so I would be a bit BIASED.

4518.	Solve : win 7 cannot play games anymore?
Answer» do not know what happened, seems one day I could play my games and the next not no idea whyMe EITHER... More DETAILS please as it could be a number of issues...tried again clicking on a game icon on my DESKTOP, it worked but after playing awhile it shut down with the ' rd.exe' has stopped working Not exactly my definition of more details... What PC ? What OS ? What happened prior to when everything was working properly ? ?

4528.	Solve : Windows Vista Not Connecting To Wireless Network?
Answer» Hey i have my wireless network that everyone in the house uses (xbox, cellphone, another laptop, and a wireless desktop) but for some reason my compaq presario cq60 cannot connect. it gives my a "Wireless AUTHENTICATION failed because of a time out" Error. Ive went to the device manager and looked under network adapters but none have !'s. Ive also tried my date and time and yes the password is correct. Thank you for the help I have had before where the router or wireless access point just needs a reset. Have you reset the wifi device that serves up the connection? In addition to this are you sure the wifi is turned on on the computer, some computers have a wifi switch or its a HOT key fn+ another key to enable/disable wifi.Yes i tried both of those neither worked. What encryption method is being used on the router? If it's WPA2, TRY dropping it to WPA, or WPA/WPA2 mixed mode. Some wireless cards have problems connecting to networks protected by certain types of encryption. It's also worth trying both TKIP and AES encryption for both WPA2 and WPA, see if that makes a DIFFERENCE.I only get 2 options TKIP and AES I tried both niether makes a difference but i can connect to the network now but it shows up as Unidentified Network Nevermind it wont even connect anymore On your desktop in the device manager what does it say for your wireless card? Mine SAYS Broadcom 802.11g wireless adapter. And what is your router model?

4533.	Solve : Blue Screen Issues?
Answer» So for a while now I've been having some issues with my computer crashing quite frequently. It only seems to do this when I'm using a web browser or a media player. I've also NOTICED that after restarting the computer the memok light flashes red briefly. I really have no idea what the issue is so even just pointing me in the right direction would be helpful. If there's any information you need just post and I'll try my best to answer. Have you RUN memtest86 on this system? The quick red flash and back to green is probably part of the initialization/test sequence in which for a narrow timeframe the system is testing the memory and it shows red until approved as OK, but it couldnt hurt to run a MEMTEST for 5 or 6 complete loops of testing to rule this out as the cause. What Make/Model is this computer and is it running Vista or 7? The only systems I have seen with diagnostic LEDS showing RAM (Memok) are higher end SERVERS that show a red/green LED for each memory bank, or some older DELL and IBM towers that use to have diagnostic LEDS viewable from the rear of the computer where the I/O cables plug in which were helpful for troubleshooting some issues.Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replySorry to say but I have no idea what the make and model is. I checked with msinfo32 but it doesn't give me any info under system model or manufacturer. I am running windows 7 and I was able to get the blue screen information. Sorry that I can't be more HELP, but thank you for the quick response. I'll see about getting that memtest running. ================================================== Dump File : 051813-24507-01.dmp Crash Time : 5/18/2013 4:51:10 PM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`054158f8 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+4ade0c File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533) Processor : x64 Crash Address : ntoskrnl.exe+4ade0c Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\051813-24507-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 262,144 ================================================== ================================================== Dump File : 051813-23852-01.dmp Crash Time : 5/18/2013 4:16:06 PM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`053da8f8 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+4ade0c File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533) Processor : x64 Crash Address : ntoskrnl.exe+4ade0c Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\051813-23852-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 262,144 ================================================== ================================================== Dump File : 051713-24632-01.dmp Crash Time : 5/17/2013 11:00:22 AM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`0541a8f8 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+4ade0c File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533) Processor : x64 Crash Address : ntoskrnl.exe+4ade0c Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\051713-24632-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 262,144 ================================================== ================================================== Dump File : 051713-32729-01.dmp Crash Time : 5/17/2013 9:32:20 AM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`053e78f8 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+4ade0c File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533) Processor : x64 Crash Address : ntoskrnl.exe+4ade0c Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\051713-32729-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 262,144 ================================================== ================================================== Dump File : 051513-32838-01.dmp Crash Time : 5/15/2013 9:50:44 AM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`053f08f8 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+4ade0c File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533) Processor : x64 Crash Address : ntoskrnl.exe+4ade0c Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\051513-32838-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 262,144 ==================================================http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-0x00000124-and-haldll-error/bff7bb96-4b9d-4448-ac4b-6b21dcea8cd7

4534.	Solve : Cannot log in?
Answer» I have a windows 7 computer, it had been working alright, although i do lots of changes to it while playing around with system files(bad idea, i wanted to change some files in system32). Yesterday, i GOT on to my pc, and the users came up. i selcted my user, and typed in the password. Windows 7 says:Welcome. Normally as you know it takes about 15 SEC for it to load and the 'welcome' things CLOSES and you log in, but i waited HALF an hour, and it was still loading. i tried startup repair using the f8 button, but it cannot detect anything. please help. thx Why did you "want to change some files in system32"? Which files? Why were you "playing around" with system files? Prior to fooling about in the innards, it is a good idea to make a complete system backup. Did you do this? A window poped up saying that error occured because of a file in system32, so thats why i went in and changed it(rather recklessly). but luckily i have got a full backup of my pc. so now what i need is to fix the problem in any way, even if my data will be wiped out because i got my backup. thankyou.wit was sisriv.dll You "changed" it? How? What did you do? Is this the exact spelling? "sisriv.dll"

4519.	Solve : How do i send an HTTP command from batch file???
Answer» I want to create a BATCH file that will issue an http command to my IP camera to take a photo. When I enter the FOLLOWING in chrome or IE it works to capture like i want: http://192.168.0.171/axis-cgi/io/virtualinput.cgi?action=6:/1000\ How can I PUT this in a windows batch file?! I do not need a response from the command, just to SEND the into to the address listed... Thanks in advance for your help!!Try wget.exe with the url like this wget http://192.168.0.171/axis-cgi/io/virtualinput.cgi?action=6:/1000\ http://gnuwin32.sourceforge.net/packages/wget.htm Better link for wget http://users.ugent.be/~bpuype/cgi-bin/fetch.pl?dl=wget/wget.exe Thank you!!! Wget turned out to work for me but by taking a different approach. At first I wanted to "send" the http "command" to my axis camera which i had programmed to SAVE a snapshot to a specified location upon receiving the command. While wget did not send the http command like I thought it would I did use Wget to instead download an image from the camera web interface. i can now use: wget http://192.168.2.22/axis-cgi/jpg/image.cgi? to automatically download the live image to my hard drive. Trying to use xml.http post or get commands did not get me anywhere either... was probably using wrong. As I was not trying to post anything to the URL or Get anything back, just send the cgi command, i think it was the wrong approach. Thanks for your help!!

4520.	Solve : batch file to create IE shortcuts or updated properties.?
Answer» Hello, Windows 7 (64 bit) and IE 8 question. I would like to CREATE a batch file that would MOVE update shortcuts or links on the desktop. I was able to successfully update the homepage using a batch file but if I could updated shortcut links that would be great. Or, now that I think about it, maybe I could create the shortcuts, put them in a directory and write a batch file to delete the shortcuts on the desktop and then move over the shortcuts in the directory to the desktop. Also, is there a way to RUN the batch file as and ADMIN without right clicking the file? Thanks for your help in advance... Sage

4522.	Solve : Trying to factory restore Gateway Nela0 with windows 7?
Answer» Hi, first time poster looking for some troubleshooting help. I'll try to keep this quick and give you as much information as I can. The story was a few months ago, my sister's Gateway Nela0 wouldn't open any programs. Windows would boot perfectly and as soon as the desktop would pop up, it would not let you run any programs. After a few hours of troubleshooting, I eventually rebooted into safe mode with networking, downloaded malwarebytes, ran a quick and full scan and found a few programs running that shouldn't have. (It's been a while. I can't remember what they were, but I had googled them at the time and their descriptions seemed to describe what it was doing to the computer). I removed those programs, but the computer still behaved the same WAY. I did another scan on malwarebytes and it couldn't find ANYTHING. So now I'm wondering if it's something within windows that got corrupted. I tried to do a restore point to about a month before that and nothing happened. Anyways, after all that, my sister decided to get a chromebook and move on from this. Now it brings me to today. Recently I've run into some free time and I'm trying to fix this thing. Since my sister has given up hope on it, she's told me to do whatever I WANT with it, hence why I would like to attempt to do a factory restore and see if I can bring this thing back to life. I've tried doing the factory restore a myriad of ways. I can't get the gateway recovery manager to load from the desktop. If I go into the boot screen before windows starts up (alt + F10) I get a page that doesn't allow me to do anything (unless there is something I should type in here). http://www.flickr.com/photos/[emailprotected]/8914250884/ I've gone through pressing F8 on boot up, selecting "repair your computer", go through all the system recovery options until i get to this screen. http://www.flickr.com/photos/[emailprotected]/8914250530/ I've tried every option on there and nothing works. The kicker too is when I follow this procedure on Gateway's support page (see LINK, step 8. I'm also aware that it says "Vista" in the link but it's what popped up when I put in Windows 7): https://support.gateway.com/s/software/microsof/vista/7515418/7515418su531.shtml , they say there should be another option below command prompt that says "recovery manager." (Anyone know if this feature still exists in 7?) Anyways, I feel like I'm going nowhere fast with this and I'm wondering if there are any other options available or if there is something I missed. The machine physically SEEMS to be running fine. It has an intel i3 processor, speakers work, keypad is responsive, cd drive opens and closes. It works perfectly except that it won't run any programs. I'll click chrome for example, it'll look like it's doing something and then just stop. I don't know too much of the specs since it wasn't my computer originally and I haven't been able to access that information. Any help would be appreciated. Thanks.Are you sure it didn't have Win7 installed on it over a Vista install ? ?Came straight out of the box new with windows 7 installed. And as far as I know it hasn't been changed. Doesn't make sense that all recovery options were tried and didn't work... Your next option would be to contact the Manuf. and order the Recovery DVD's...normally a nominal charge + shipping. Keep us posted. P.S. You may want to check if it's still under warranty...if so i'd return it for a replacement.It's no longer under warranty. I think it was purchased in October of 2010 and I checked earlier on gateway's website. I have the recovery disc we made when the computer was first purchased though. I've never completely wiped a computer back to it's factory defaults before (since this computer is just sitting around as it is, I'm just trying to play around with it and make it work again. If I mess anything up it's no big loss). Assuming, everything did work properly, am I at least on the right track as to how to restore it? Just an update on what I've done. I still haven't fixed it, but I was able to get a little further along. I had to go into the BIOS and enable the "F12 boot menu" option. I then selected the cd drive and inserted the recovery disc. It started to go into the automatic startup repair, but I cancelled that (I've already tried it a bunch of times to no success). When I hit cancel it brought me back to the "system recovery options" screen from before, but this time under where it says "command prompt" it now finally said "Recovery Manager." I clicked that and it brought me into the "Gateway Recovery Managment" menu (see link). My problem now is that it won't let me click the link to completely restore it back to factory defaults. http://www.flickr.com/photos/[emailprotected]/8918921346/ The only thing I can do is click exit.Then follow my suggestion above... Somehow with all the tinkering the Factory Restore partition has gotten corrupted i suspect. It's never a good idea to interrupt any of those functions once they have been initialised...no good can come of that.Thanks for the input. It's probably the best option.

4525.	Solve : Cursor problems in Windows 7?
Answer» I have a HP desktop about 2 years old with the Windows 7 operating system. All of a sudden the cursor arrow and hand have turned neon and the black line to indicate where you are typing in a white box has turned white and cannot be seen against the white background of the typing box. I have tried going into the CONTROL pannel/mouse/properties and checking defalt. I also have tried unclicking the Shadow box and the Allow thems to CHANGE arrows box. This has not HELPED. I am using the Standard Microsoft Aero Scheme. I should mention that once I statrt typing the black flashing line shows up, but it is white to show where I want to START typing. The neon arrow disappears when I cross the line into the box. Any help would be appreciated.Only time I have seen a similar issue was when a customer installed a free program to alter their mouse pointers. Has anything like this been installed or the system was fine one day and the NEXT day it was like this with no one installing anything?It seemed to be fine one day and this showed up the next. I could live with it if I have to, but it is annoying.Have you tried reverting system back to a restore point before this happened?

4526.	Solve : Missing files after deleted registry entries and system restore. Please help!?
Answer» Hello, I have done one of the stupidest things in the world and have been trying all day to recover my files that went missing. Here's what happened: I deleted a bunch of registry entries because Spybot S&D always showed these five things as threat level 5 and can't clean them. I decided to search the registry for the string of numbers and letters that S&D referred to and deleted all of the ones it would let me delete. I also deleted all of the files and folders in the location Users/HomeAppData/Local/Temp except the one file it wouldn't let me delete. When I came back to Windows nothing was working so I rebooted. When I rebooted all of my programs, files, everything was gone. I did a system restore to the most recent point which was from a week ago which turned everything back to normal except some very important files are missing from a folder on my desktop. I am a musician and have been working on a recording which I save as I go as multiple versions ex. song 1.1, song 1.2, etc. All of the versions that were created after the available system restore date are gone. But it's weird because the bounces that I did (wav files not pro tools files) from the later versions are there, just not their pro tools session file counter parts. I've restored all of the files/folders to Users/HomeAppData/Local/Temp however that didn't change anything. The pro tools files that went missing are not hidden, I can't see them when I show hidden files. I've tried doing a system restore undo but I get an error message saying it can't do it. Please help, I've been working on this song for a very long time and don't want to loose all of the hard work I've done. Thanks, Jeremyit's possible that your user profile could not be loaded properly. Check in C:\Users for a folder similar to your username but with a TMP or 1 or .OLD EXTENSION. For example, my user profile may be C:\Users\Calum but if it got corrupted, my profile may be C:\Users\Calum.TMP or C:\Users\TMP. You may be logged on using either the old profile or the new one, so if there are two or more SIMILARLY named profiles, check them all. It seems very unlikely that your programs could have simply gone, perhaps it's just the shortcuts which are missing? Deleting a few registry keys should not have uninstalled your programs and deleted the whole user account, that's why I suspect it may just be a corrupted profile. Have a look around under C:\Users and see what you find.Hi Calum, Thank you for taking the time to respond. I agree it seems like some kind of profile mishap. I checked the users folder and there is a similar user (mine is called home, and there is one called home.home-PC), but there is no desktop folder inside and the missing files were in a folder on the desktop. When I try to click on the pictures folder in Documents it sais "location is not available". I did a deep scan with Recuva and no luck. Any ideas?Definitely does SOUND like a profile issue then. Unfortunately if the folder is missing and Recuva can't find anything, I don't think you'll have too much luck outside of professional data recovery. One other program you could try, which can be run from a bootable disk, is Photorec/Testdisk. I've found it to be pretty much on par with Recuva for recovering accidentally deleted files, but it might be worth a shot.

4530.	Solve : Constant writing to hardrive?
Answer» I have Windows 7, and I am posting the specs here. The problem I am having is that there is a red light constantly going, which indicates that something is writing to the hard drive. Also, the computer appears unable to go into sleep mode. I am about to try a complete re-install, but would first like to see if there is something else I could do. Help would be greatly appreciated! [recovering disk space, attachment deleted by admin]1) Open task manager to the processes tab. Sort on the cpu column. Which process is using the cycles? 2) Check Scheduled tasks to see if something is scheduled to run in the background. 3) Check your av & defrag apps to see if they are set to run on a regular basis. 4) Does the same thing happen in safe mode?Hi, that was a friend posting about my computer; I will be taking over from here. I was ready to reinstall but my friend said, "Hey, let's give this site a try, " so here I am. 1) Open task manager to the processes tab. Sort on the cpu column. Which process is using the cycles? The weird thing is is that it doesn't start writing until the monitor goes to sleep. I did just have a problem with Google Earth doing the writing but I have resolved this, at least the writing going to "C:\Users\Johnehm\AppData\LocalLow\Google\GoogleEarth\unified_cache_leveldb_leveldb2" (Around 1 gig of space - whew!) 2) Check Scheduled tasks to see if something is scheduled to run in the background. I have 48 scheduled as "Active Tasks" in the Task Scheduler and according to the upper part of the same window none have been active in the last 30 days. How do you tell if something is supposed to run in the background or not? 3) Check your av & defrag apps to see if they are set to run on a regular basis. Defrag every Wed at 1 am but it hasn't. Various Comodo with multiple triggers except Cache Builder - when computer is idle. 4) Does the same thing happen in safe mode? No, but there was only the option of my monitor going to sleep (and it didn't - set for 5 min). There were advance options but I didn't know what to choose from. Let me also give you a little more background. The computer is a build by some local shop and it's always acted a little weird. I don't currently (pun intended) have it surge protected. About a month ago there were a couple of surges and it has been acting weirder: I have Ubuntu installed alongside. The grub file hasn't appeared in some time (when installing w7-32 from w7-64 - It behaved better with 32 bit.) when booting and after the surges it just suddenly reappeared. When new, their appeared, while booting, an option "Press any key to boot from CD or DVD" that I also haven't seen in a long time but just reappeared today - I was toggling via BIOS to boot from either and Voila, there it was again. Maybe the BIOS is damaged too? Time to flash? Reinstall Windows? Oops, make that 100 gigs of space with Google Earth.Well you can't "damage" the bios - but if you want to flash it just to update it that's fine. And if the hd doesn't show activity until the monitor "goes to sleep" then it's probably something set to run when the system is idle. Could be av, search indexing, etc.Win7-32 or Win7-64? 2GB RAM is about minimum & could explain the excessive hard disk activity. http://windows.microsoft.com/en-us/windows7/products/system-requirementsI guess I’m a little on hyper-alert since the Google Earth issue as that was causing writing while the computer was in use even when I didn’t have GE open. I’ve been observing it a little more and it doesn’t seen to be as bad as I thought since. When I first posted, my computer had written around 500 Mb OVERNIGHT to my C: drive but not as much since. I used Crap Cleaner to see where the “crap” was and found this: Google Earth 35 Mb Temp files 217 Mb Memory dumps 255 Mb Firefox cache 98 Mb I cleaned it up and the writing doesn’t seem to be as severe now, if that makes sense. As for the sleep mode: I usually have 4 HDs going (all but C: usually asleep until called upon). I disconnected all but C: yesterday and the computer went to sleep as it should have. I reconnected all HDs and then even the monitor wouldn’t sleep. Memory: I’m running W7-32 bit and usually have only FF, Windows Explorer, two instances of Agent, and frequently a simple game like Freecell running most of the time. That TAKES my memory usage to about 1G. I sometimes open Photoshop 7 with a couple of images and that bumps it up to around 1.5. It doesn’t seem to start up the writing. I’ve had units in the past where I definitely have overextended the memory capacity so I know what that’s like. I once had a 120 Mhz system that came with 16 Mb (EDO)ram. It also had a very noisy HD so I could really hear it using the swap file. When I upgraded to 32 Mb it was a LOT quieter. Thanks for the input. It’s opened me up to more methods of observation than I would have come up with on my own I guess. And that’s what I’m going to do - more observation - before I do the reinstall. I really wouldn’t mind doing that though, as I have done it many times in the past, I’m not very trusting of Windows in TERMS of holes in the dike and tend to use a reinstall as a way of fixing the holes that develop over time. But it does help to learn more about it too!I'd suggest DLoading and installing Startup CPL from Mike Lin...and get your startup apps under control. It's not uncommon for Google apps to do whatever they want on your PC.Startup CPL: Thanks, I'll look into it. FWIW, I use DuckDuckGo as a search engine but still use Google Earth (great app in some ways) and gmail. Gotta kick those HABITS.It's not neccessarily habits...it's the fact that an app can choose to run in the background without the User's choice.Habits: I was talking about kicking Google out of my life. And is Startup CPL good for W7-32 also? His website states that it's for XP and Vista.Yes... It's small and completely unobtrusive... I've known the Author Mike Lin for a long time. It will place an item in your Control Panel called Startup...from where you can run it. P.S. Don't turn anything off if your not familiar with it...check in here 1st if any questions.

4535.	Solve : Minimum/maximum processor state keeps setting itself to 100%?
Answer» On my laptop I noticed it'd get pretty hot when gaming and I'd start to get stuttering or freezing in games so I changed it so my maximum processor state would be 90% instead of 100% so that I could REDUCE my laptop heat. That worked, but often my computer resets the minimum and maximum processor states to 100% randomly and then I have to go in and manually make them 0/90 or 5/90. I don't have ati catalyst center which I HEARD causes this sometimes. What else could be causing the reset?Do you have any "energy saving" software installed? PROGRAMS like Gigabyte's Dynamic Energy Saver (DES) are known to cause this as the settings in that conflict with those SET in Windows. I don't KNOW what laptop you have but some come with similar software installed, so that would be my first port of call.

4537.	Solve : Duplicate MAC Address after drive Cloning?
Answer» Hello everyone! I am using Acronis True Image Home 2010 to clone several DISKS, OS is W7. I have realized that i am ENDING up with duplicate MAC ADDRESS, the Mac address of the station where the image originated. I searched google for any CLUE, what i found is sysprep to clear the MAC address, the thing is i am not good with scripts, is there any program, application or a workaround to clear the Mac Address on the imaged station? Thanks! Try uninstalling the network card in the device manager and after it disapears, do a scan for new hardware. Hope it helps.Here Ya GO... It's Free.Ths guys

4539.	Solve : WIN MEDIA PLAYER?
Answer» It's checked now Patio. I just went through that process that Geek mentioned here. Nothing has improved however mate. Did you re-boot and try it ? ?Yes I did my friend. GLOOPS, You have gone through a lot to resolve this issue. As for me, at this POINT I would go for the backwards method. That is where you start with what you know works and tried to ruin it step-by-step. I would find an old hard drive in my junk box an put it into the new machine and install windows 7 onto it. Then check to see if Windows Media player works. At that point its will be clear that: A. If it works there is a odd software issue on the older install. B. If it does not work it must be hardware or driver issue. That is the best I can offer.. Well Geek lad, I am sorry to lose my Media Player, I just thought that youse guys might have solved this problem is all. If you follow my posts this last year I have had a LOT of 'finicky' problems, some have been solved ...some haven't . The worst problem for me, was losing contact with my external drives. That was a bugger! I can live without Media Player until next time around ...(if there is one). So far everything else is humming along with mi new setup, (if I don't speak too soon) LOL! So I am loath to shake THINGS here. I have thought us a new stratagem for me from now on, which should alleviate most of my problems in the future I HOPE! So I will SAIL away here guys and count mi blessings. Don't go away though, as ...knowing my luck, I SHALL need this port again mates! Good look to yer all and fair weather to ye! Ye be dooin a great job up here mates. The Repair Install is nothing to be intimidated by... I was just giving fair warning for the worst case scenario...that's all. If you follow my suggestions and the guide step by step it'll be fine... Just SAYIN.

4541.	Solve : Computer has issues?
Answer» I downloaded Clean PC and let it scan my Windows VISTA 32 bit Home Premium Notebook PC. The results came back SAYING it has 43 System problems...... 16 System PERFORMANCE issues, 246 Junk files/ clutter problems it detected. Security Defense problems (969) . I guess this is the reason why i been having trouble with Itunes 11 not being able to install for MONTHS and months..... and continuing. help would be appreciated. i'm a beginner @ Computers and don't know how to do anything except surfing the web. Sus7637From what website you downloaded the software "Clean PC" ? We just wanna know if it is a rogue security software or notClean PC is "scamware". DO NOT USE IT. Now, if you are having specific problems with your system please tell us what they are and let's see if we can help.

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4542.	Solve : Muted Sound with No Apparent Cause, Resolves on Logoff/Restart?
Answer» Specs: Windows 7 Home Premium sp 1 64-bit Intel i7-2600 @ 3.6 ghz 12 gig ram Beats Audio Problem: RANDOMLY, the sound on my Windows 7 machine will go out. It hasn't occurred mid-song or video, but I will randomly find that the sound has stopped when I go to listen to something. I have checked to see if it was an issue with my headphones or speakers but that is not the case (they both work fine), and I have double checked to see whether anything is muted under the Windows sound OR Beats Audio and nothing, and no other sound file was playing that should have interrupted it or something of the sort. I have not been able to discern ANY potential cause for this, and so far the only solution has been to logoff or restart. Upon logoff, the sound immediately returns (the Windows logoff sound pops up) and things are fine until the audio cuts out again. What MIGHT be the cause of this? I am really stumped and I cannot think of any causal reason why the audio would go out. CONVERSELY, how might I just handle it? Thanks for your help. I really appreciate it. You guys are the best here and that is why I'm coming back for more help from you folks.That is indeed strange... Onboard sound...or addon card ? ? Only thing i would think other than the chip itself would be a heat issue...The computer was running cool. I was just BROWSING the net normally. The last time I was playing a game, but the computer was running cool as a cucumber without a problem. It's onboard sound. As I said: As soon as I logoff, literally as soon, the sound comes back on. This leads me to suspect that some program is closing off the sound and I can't identify it. It isn't like I log off, wait ten minutes, and log back in. Thanks for your help as always.Well, to add to the problem: I was just right now listening to a Youtube video while I copy/pasted some text into my e-mail. As I did so, the Youtube video audio cut out. It seemed to coincide oddly with pressing ctrl C? I have no idea why that would cause it, but at the very least that is what I was doing precisely when it happened. I have no idea why this would cause anything. I am absolutely stumped.

4544.	Solve : Unable to Initiate System Restore Feature after Factory Restore?
Answer» One of the primary reasons I had for performing a factory restore on a friend's Lenovo E5800 dual core, Win 7 HP desktop PC, is that the system restore function was broken, and apparently has been since the machine was purchased 2 or 3 years ago. After completing the factory reset, one of the first things I checked was system restore. Apparently, I found, SOMETHING happened during the initial factory SETUP which makes it IMPOSSIBLE for this feature to work. Snip 01 (attached) shows that the C drive folder which the system looks for is missing. I renamed the "C" drive from no label to "OS," thinking this might help, but it did not. Snip 02 shows how I tried to configure the OS drive, and\or the C-folder-missing- drive, to initiate system restore. Snip 03 shows that the system reported that the drive had an incorrect label, and system restore could not be setup. Snip 04 is a snapshot of the management console, showing this desktop has a single system hard drive, divided into 3 partitions - a small Win 7 established partition, the OS, or system C Drive, and a 25 gb restore partition, which was used to accomplish the factory restore. I hope that some participant of this FORUM has some idea how to correct this problem. I'm positively stumped. I suspect that I might copy the newly restored C partition to a different hard drive, and leave off the restore partition in an effort to see if that would work, but I don't want to give up the factory restore option forever. Any help would be very much appreciated. [recovering disk space, attachment deleted by admin]The SYNTAX error is happening because the C: volume has been renamed... Remove the label you gave it and re-run the factory restore. The reason system restore did not work is it was probably turned off...that or no restore point was created after the factory re-set.Patio: Thanks for the reply - I was hoping you were still around. It's probably not very clear in my original post, but I tried to communicate the fact that I only renamed the C Drive after the restore, and after I had verified that I still had no ability to configure system restore. Of course, I renamed the drive thinking that might help - but it did not. I have reinstalled about 125 windows updates, including SP1 for W7 HP 64 bit. It may be helpful to know that system restore is functioning, based on what must have been a default of 1% (1 gb) of the system drive. Right now, that translates into 5 restore points. But, as I'm sure you know, as time goes by, a single restore point can easily devour all that small amount of space. As it stands now, system restore works as it should, but configuration of the amount of space dedicated to system restore isn't possible. Thanks again for your interest. I'm painfully aware that Microsoft will provide no assistance in an issue such as this, and I don't have a clue as to where else to look for the solution.Change settings for System Restore in Win 7...Patio: Thanks for the link, but of course it only spells out how to do what I have already tried unsuccessfully to do on several occasions. I'll continue to search, and maybe Google will turn up something.

4545.	Solve : Windows 7 Freezing After Login?
Answer» Hi, I don't know if anyone can HELP. But my PC (Windows 7) KEEPS freezing after login. I tried in safe mode and it works FINE. So I disabled all the none Microsoft start up services but it still freezes when I login. Any ideas what to do next? Cheers, JamieHave you installed or updated any drivers recently ? ? Sounds like it's hanging on a bad/incorrect driver as safe mode uses the generic Windows drivers.Hi Patio, Recently I probably have as I have just BOUGHT a new monitor and WIFI card. What is the best course of action to see test if it is one of these drivers? ThanksLook in Device Manager...any Yellow ??'s ?Just checked in safe mode can't see any yellow things or Ok I FOUND out what it is but I don't know how to fix it. Its my Asus 802.11b/g wireless lan card causing the freezing, it its disabled everything is ok. I clicked update driver to see if it needs updating but my computer does not seem to think it does. Could this be bad hardware causing this?I would DLoad a fresh copy of the correct driver directly from ASUS...then uninstall it in Device Manager. Upon re-boot re-install the driver and you should be good to go.

4546.	Solve : DELL INSPIRON MISSING FILES?
Answer» I have a Dell Inspiron 10" notebook which does not have a CD rom. When I got it I could go on the NET with it and it worked fine. I had sound then too. I was deleting some files the last person who owned it had left on it and now I have no sound and no Internet connection is recognized. There was never a back up made and it will not restore to previous working set up. Is there a trusted site where I can download a fix? I found a usb DRIVE on ebay that CLAIMS to have the Windows 7 STARTER on it and will fix whatever files I have messed up. Do these flash drives work for my problem? Is it worth buying? Only $25.

4547.	Solve : AOL shortcut icon not working?
Answer» My AOL shortcut icon SPINS for about 30 seconds and stops but AOL never loads.Same with start menu and taskbar shortcuts. Tried REINSTALLING AOL and when install is complete AOL STARTS up and says welcome then disappears. GET small box in corner saying AOL has encountered a problem and will now try to reconnect. Tries for about a minute and then nothing. Any ideas what's wrong here?Try re-setting your router/modem by powering them down for 30 seconds...power up and wait at least 2 minutes to try your connection.Thanks but tried that. My internet access(for other apps) works fine.It's the AOL software that won't load or stay loaded.

4548.	Solve : start folder?
Answer» Many times when I GO to start folder I will see PROGRAMS that when I CLICK on them they read - empty folder. They are shown in the control panel programs and features, but I uninstall them and reinstall; then when I go to the start folder, does not SHOW empty folder message. Why is this?

4549.	Solve : BSOD/Freezing HALACPI.DLL?
Answer» I have a problem with my HP Pavillion a6250 t, I recently upgraded my RAM and it was working fine for a while but then it started getting blue screens and freezes during certain processes. I downloaded blue screen view and all of them were due to the halacpi.dll (Hardware abstraction) and I checked the RAM to see if it was installed incorrectly; it was not. As a test I PUT my old RAM back in to see if it was indeed the RAM but the same ISSUE occured, so I put the new RAM back in. So I thought it had to be software related, however I hadn't installed any new software. I ran Norton 360/Norton one, CCLEANER, Malwarebytes, and avast! and none of them found any viruses. So I thought it would have to be the drivers. So I tried to UPDATE the drivers using Driver max/ Slim drivers, however both cause my computer to freeze and crash. I tryed running them in Safe Mode but it would not allow me to update them in safe mode. Please Help PS. My computer has Guaranteed freezes/crashes when ever I try to open Itunes. Im not sure why . Another odd time it is a guaranteed crash is when I open abelton live, then open the VST plugin Massive in abelton. Now just opening massive is not an issue, I can adjust it anyway I see fit, but when I try to use a preset in massive it crashes . It ALSO crashes when closing google chrome, opening it is fine but when closing it crashes. Everything works fine in Safe mode.

4550.	Solve : I want to reinstall Windows 7?
Answer» For now I'm going to treat this as a windows 7 question instead of a virus question. A couple of weeks ago I uninstall my McAfee 2012 version and install the 2013. At the time I tried to get it to use the windows firewall instead of McAfee's. I couldn't really get it to do that and ended up with, I thought, McAfee firewall. With my messing around, I may have had no firewall at all. A few days later I got my first real intrusion on my computer since I've been on the net in the early 90's. It locked my browser and said it wanted money. A LITTLE work, a virus scan, and things seemed normal. Before the scan I found SOMETHING CALLED 'Quinn Beset Fete Preen Lucy' in my startup items. The scan removed that and three trojans, and quarantined a few things. Anyway to make this shorter, I then found that McAfee firewall wasn't working, and neither was windows firewall. I couldn't get either to work. Trying to set windows firewall to 'recommended settings' I would get error code 0x80070424, and the Advanced Security snap-in window had an error 0x6D9. Thinking McAfee was interfering, I've uninstalled it and installed Microsoft Security Essentials. Still can't get windows firewall to work using info found on the net. Realizing that I may still have a virus, but I may just have a messed up windows 7 installation, I would like to just reinstall windows 7 over my current installation to fix the firewall. If I understand this, I can just do an upgrade install. Is this possible? Will it keep my settings, links to programs, and all that kind of stuff? If this doesn't work, I'll start working on this as a virus. Thanks HarryIf it is a bad virus, it will get into your programs and settings and into things you would not even imagine. You may want to use a tool that scans your computer for a bookable CD. You need to have an Ethernet connection to the internet. Th CD will try get a virus update from a site and then run a full scan on your system. One such is made by Alvira. There are others. Such a tool The do NOT require the OS to be working. It will will boot from a spacial Linux kernel. http://www.avira.com/en/download/product/avira-antivir-rescue-system I believe this is the safest thing you can do now. However, you may wish to post again in the virus section ans see what they say. BTW, doth. thou have a backup?Repair Install of Win7... If you still show signs of infection AFTERWARDS which is still possible visit our Malware section and follow the Guide for posting your logs....My harddrive has 4 partitions with one (G:) set aside for system IMAGE. I had set up the computer to make an image every once in a while, and delete the oldest image when full. Something didn't work right and the computer kept saying the drive was full. I did something to make it stop that. Even though my G: drive still shows it is nearly full, doing what I think is the correct procedure to restore an image, the computer says there is no image. So I don't know what's going on there. If there is an image, I would think it is very old, but I'm not sure. Anyway, I had seen stuff on the net about reinstalling windows 7 as an upgrade right over the previous installation. And it shouldn't cause any real problem. I looked on Microsoft Knowledge Base, but still wasn't sure I should do a reinstall. I did find the page 'Repair install of Windows 7' that Patio has pointed me to. Since no-one has jumped on me with 'DON'T DO THAT,' I'll go ahead and do the repair. I'll let you know what happens. If this doesn't work, I'll look for other solutions including what Geek-9PM has pointed me to. And probably back here in the Malware section. Thanks for the help. HarryDid you not read the link above ? ? It has detailed instructions for a Repair Install...Yes Patio, I saw the link, and that is the repair I'm going to do. Thanks again.You're Welcome...sorry i didn't see that in the Post above... My posts can be kind of long and wordy. One has to read them closely to figure out what they say. Anyway, I did the reinstall, and windows firewall is working. So far everything seems to be fine, but I haven't finished checking. If I have any problems I may be back. Thanks for the help folks. Have to make a pot roast now.If you need any help with that ...let us know.