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251.

Solve : Can I make stream videos with winamp??

Answer»

Can I MAKE my own STREAM vidoes with winamp?  If so how?  If not, any know how?  All information on this would be APPRECIATED!  Thanks.Check out your other THREAD.

252.

Solve : Creating a table of contents in MS Word?

Answer»

Hi,

  I'm compiling a COOKBOOK with chapters and a table of contents.

  How do you create a table of contents and/or index in MS WORD that you can click on and be taken to that item?

  Any information or websites or books that can be suggested will be GREATLY APPRECIATED.  A reference: How to create a table of contents in Microsoft WordThank you SO MUCH.  The information you provide is more than I could have hoped for.

253.

Solve : Outlook 2003 problems?

Answer» RECENTLY STARTED having problems with my Outlook 2003

1) when I rightclick on a file to delete it nothing HAPPENS. I used to be able to right click and then hit delete

2) when i try to click on a link in an email I get the following error message:
the form cache file ':\Documents and settings\RC\Local Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT' is not valid. CONTACT your administrator.

can anyone provide any solutions short of reinstalling outlook?
BASED on a forum discussion http://www.pcreview.co.uk/forums/thread-792900.php, you should delete that file.
254.

Solve : Outlook Express - inbox contents gone?

Answer»

A few months back Outlook Express v6 crashed and the contents of the inbox seemingly disappeared. I really need some of the old emails now.
I have found a file 'Inbox.dbx', which at 630mb seems too large for the number of emails that are now currently in my inbox (ie the ones I can actually see and open in Outlook Express)

Is there a chance that all my old emails are in this file? Can I recover them?

The computer runs win98.Where did you find 'Inbox.dbx'?  If you search your entire hard drive, do you have two Inbox.dbx files, in different directories?  If you open OE, then go to Tools, Options, Maintenance, and click on Store Folder, is the folder SHOWN there the location where you found 'Inbox.dbx'?Yes - the file is in the same location if I follow the procedure you describeWhat did you do when OE crashed A few months back?  Did you basically START over with empty folders in OE?  Besides the standard OE folders, did you have other OE folders you had created?

Have you EVER changed the Store Folder location?  That can be done via Tools, Options, Maintenance, and click on Store Folder.  

630mb is large.  I have more, but I've got thousands of messages, some GOING back a few years.  Do you have a lot of messages with images/photos in them?  Anyway, unless you have another/old Inbox.dbx file somewhere on your hard drive, you have indeed lost your old messages.

Try doing a search (right click on Windows Start button and select Search) and search My Computer for *.dbx.  When OE crashed I just carried on as usual. I have never created any new .dbx files or used any of the tool functions.

The new emails I can see in my inbox should in no way add up to 630mb on their own - that is why I am wondering if my 'old' messages going back 3-4 years (with lots of attachments) are still in this Inbox.dbx file.

I will search for all dbx files on the computer tomorrow.

Is there a way of recovering messages from a corrupt dbx file? A programme perhaps?Exactly what happened when OE "crashed"?  Whatever it was, you "carried on as usual."  Doesn't quite sound like a "crash", does it?  

If your Inbox.dbx was corrupt, I believe you would be experiencing consistent problems when using OE.  If you're not now experiencing problems, I believe your Inbox is not corrupt, and there is nothing to recover.  What you see is what you've got.

I SUGGEST you start backing up all your .dbx files.  You can use the Backup utility in Windows to do that.  OK - what happened was that I looked in the 'sent items' and then when I went to 'inbox' - it was at this point that all contents simply were not there. So in fact there was no 'crash' as such.

I am still suprised at the size of the dbx file though.

I looked on the web last night and found some programmes that scan dbx files and repair/recover them - I think I might try one of them.

255.

Solve : Adding old software to a newer computer?!?!?!?

Answer»

This is my first post here and I know pretty much nothing about computers so please be kind!!     I'm wondering if it's possible to add older software cd's to a newer computer.  I currently have a Sony Vaio laptop ( PCG-K13 - Windows XP ) and I'm trying to add the following programs from cd - Canon Creative 2.02, Create A Card Plus and Windows Draw 6 Special Edition Print Studio.  All of these were installed on my older computer ( Windows 98 I believe ).  Although they are all older programs I really enjoyed them and was hoping to install them on my laptop, however, every time I install the cd's nothing happens.  I've tried going to run and SETUP, adding new programs, and have followed all of the instructions in the booklets but still have nothing.  Nothing appears apon inserting the cd and nothing appears after running the setup.  

Any help would be greatly appreciated!!!!

Are you sure nothing appears after running setup?

They might not be in the  same place as they were with Windows 98 because Windows XP is different.

Try opening My Computer -> C:\ -> Program Files and see if they're there.

If nothing appears on the CD how can you run setup :-?

Find the exe file, right click it, click properties, and active compatability mode. Try them all till you find ONE that works.Ok, so I install the cd's and nothing happens.  When I finally get the page up that says "Files currently on the CD"  I click on the icon which says setup, and nothing happens.  And I can't seem to find the active compatiblity mode that you're talking about!!!  Remember I'm new here!!!

Compatability never worked for me.

Can you installer newer programs?Yes, the newer programs are fine......it's just these ones.  And I finally found the compatibility wizard and tried every OPTION it gave me but nothing worked!!  



Perhaps the software SIMPLY doesn't run under Windows XP.

What software is it?

256.

Solve : Problems: Cannot update Windows?

Answer»

Each time I open Microsoft Outlook (2002) I keep GETTING error message number 0x8004210A.  Therefore, I am not able to download my emails.  When I try to update Windows, the website gives me an Error number 0x800A1391.  So, I cannot update anything.  How can I resolve these problems?
I recently installed ZoneAlarm but, everything looks o.k. as far as Firewalls, etc.
Help!
Thanks.What else does the error message say?These are the two error messages:
   "Log onto incoming mail SERVER (POP3): the specified server was found, but there was no response from the server.  Please verify that the port and SSL information is correct.  To access these settings close this DIALOG, then click More Settings & click on the Advanced tab."
 " FIND incoming mail server (POP3).  Unable to connect to the incoming mail server (POP3):  Unable to connect to the incoming mail server (POP3).  Please verify the server name in the incoming mail server field.  If that information is correct, close this dialog, click More Settings & verity the port & SSL
information on Advanced tab."
I'm pretty certain I've placed all the correct numbers in the Settings.
Please advise.
What E-mail provider do you have?

Have you SCANNED for viruses/spyware?

What are your POP3 settings? (Minus password, ofcourse)The windows update problem was resolved through contacting Zone Alarm.  They had me change some settings on the Privacy tab and it worked.  Now I'm able to update Windows.

The Microsoft Outlook (2002) problem was also resolved by changing the port settings:
Incoming server (POP3):  995
Checked the box where it says "This server requires an SSL-secured connection"
Outgoing Server (SMTP) :25
Checked box where it says "This server requires an SSL-secured connection"So your problem is resolved?

Excellent.

257.

Solve : dll's?

Answer»

Hello,

Does anybody know a program to view dll files ??

Thanks

Al968 Quote

You should never have a NEED to "open" a .DLL file on its own; indeed, there really is no way to do so

SOURCE: http://filext.com/detaillist.php?extdetail=dll&Search=SearchUnless you have a specific REASON for wanting to open a DLL file, keep away.
258.

Solve : Need program that will convert WMV and AVI to MPEG?

Answer»

I'm looking for a program that I can use to convert WMV and AVI video files to MPEG files, preferably one that I can use to convert several files at a time, maybe even as many as 40 or 50.  I found a program that supposedly will do that (http://www.download.com/101-AVI-MPEG-WMV-Converter/3000-2140_4-10554033.html?tag=lst-0-7), but according to the reviews the video and the audio don't sync at all when converted.
Can anyone name a program that has the features I described that I could download?  Freeware or a program with no limits/restrictions/logo watermarks would be preferable, but if there's no program like that, one with a price of under $20 would be acceptable.
Thanks in ADVANCE for any HELP!
-AlecGoogle wants to help you with this: http://www.google.com/search?hl=en&q=convert+WMV+and+AVI+to+MPEG&btnG=Google+Search  
As does the software FAQ, right here.

 |
 |
 |
 |
 |
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\/U can get winavi converter at www.winavi.com.I use 'bink and smacker'

259.

Solve : Advanced Microsoft Excel 2003 question!!!!!!!?

Answer»

I have an advanced excel question, is there anyone that really knows excel?  

I am making a bill PAYMENT workbook.  I have 12 worksheets, one for each month of the year.  I also have a bill information SHEET.  I'm wanting to show the current balance of each bill on the information sheet, but I can't figure out how to make it show the most recent entry.  I.E. if it's January I WANT January's balance to show, if it's October I want October's balance to show.  Any ideas on how to accomplish this?Well, I've been an Excel user for many years, but your question is complicated and I don't think I'm going to tackle it.  Perhaps someone ELSE will, but I suggest you also post it at http://www.excelforum.com/.  There must be some function to return the date, or the current month, or something. Try using If statements for the different range of values for each month. Quote

Well, I've been an Excel user for many years, but your question is complicated and I don't think I'm going to tackle it.  Perhaps someone else will, but I suggest you also post it at http://www.excelforum.com/.  


thanks alot soybean i can use this
260.

Solve : MS Word quirk?

Answer»

Every time I go into MS word, the settings get changed back into overtype mode, this isn't a major problem as by know I've relized what's going on, and I have almost become accustomed to fixing it every time I launch MS word, but what could be causing it to do this???
I'm baffled.
oh yeh, Microsoft word 2003Pressing INSERT causes that.thanks ALOT, I guess I press it when I HIT backspace MAYBE?
its been driving me nuts, so thanks for the tip!You can also TOGGLE the Overtype mode by double clicking on OVR on Word's status BAR, the bar at the bottom of the Word window. Quote

thanks alot, I guess I press it when I hit backspace maybe?
its been driving me nuts, so thanks for the tip!

It seems to happen at random until you figure out what causes it.  You can disable the insert key.  Tools-->Customise-->Keyboard.  Under categories, click "All commands".  Find "overtype" in the commands list.  Under current keys, click on "insert" then click the remove button.  Close; close.
261.

Solve : Slide shows for windows media player???

Answer»

Does anyone know of any FREE SLIDE show programs, that will allow me to view my slides using windows media player.I believe Windows Media Maker will ACCOMPLISH this ...what OS are you running ? ?

patio.   8-)why don't u try google search?  

movimaker 2 comes free with windows XP and so does photostory 3. they all play on media player

         see    http://www.papajohn.org/             for tutorials galore

262.

Solve : Access 2003 Question?

Answer»

I'm trying to put a database together for a friend who has a car dealership but I'm fairly new to databases and this is my FIRST attempt at a REAL one.

The problem I'm having at the moment is trying to validate some data.

I have a box for the Vehicle Identification Number (VIN) and I want to validate whatever is entered in 2 ways.
 
1.  It has to be exactly 17 characters long
2.  If a lowe case letter in entered I want it to be automatically changed to upper case

I have succeeded in making sure the string is 17 characters long by using LIKE "??".  That works fine.  

I have also seen a function called UCase and I think that's the function I should use to make the lower case LETTERS into upper case. But I can't get the two to work together.  Well....actually...I haven't managed to get the UCase function to work at all.

I'm probably just doing something wrong so would appreciated it if someone could let me know what I should do to have the input validated in the ways I want.

Thanks in adance

DavvaDo VINs for all vehicles have the same format?  Do they all have alpha characters in the same position?No, the VIN's are all different but they all contain 17 characters and at least some letters.  The letters can (and do) appear anywhere in the string.I can't get the UCase function to work either.  If I try to use it as a Validation Rule and then enter a string of upper case letters in the field, Access beeps and tells me I can only use upper case letters in that field, even though I did so.  If I figure out how to do this, I'll post another reply. Quote

I can't get the UCase function to work either.  If I try to use it as a Validation Rule and then enter a string of upper case letters in the field, Access beeps and tells me I can only use upper case letters in that field, even though I did so.  If I figure out how to do this, I'll post another reply.


OK, thanks.  I'll keep my eye on this thread.

DavvaThe trick is, in your form, to run a little Visual Basic when the "onChange" event fires for VIN field in the data the entry form.  I don't have acces to Access (groan) on the computer I'm currently using, but if you look for "Events" in the online help, that may start you on your way to doing much more powerful things with Access.

So, in the code for the onChange event, you do something like this (this is psuedo code; it won't actually work):

Code: [Select]if Len(fieldname.value) <> 17 then
  echo "VIN must be exactly 17 characters; yours is " + Len(fieldname.value)
  fieldname.SetFocus
  exit
else
  fieldname.value = UCase(fieldname.value)
end ifHope this helps a little.As an Access geek who also happens to work in the automotive industry, you shouldn't worry about how the VINs are entered in the underlying tables of the database.  From typing VINs for years, it is much easier to do in lower case than constantly toggling back and forth on caps lock - just my opinion.  For any forms or reports, you would want to add this code to the VIN control so that it displays as all uppercase.  This code is from VB help, but should be easily adapted to your situation.

UCase Function Example
This example uses the UCase function to return an uppercase version of a string.

Dim LowerCase, UpperCase
LowerCase = "Hello World 1234"    ' String to convert.
UpperCase = UCase(LowerCase)    ' Returns "HELLO WORLD 1234".

Hope this helps!

Ben

Quote
As an Access geek who also happens to work in the automotive industry, you shouldn't worry about how the VINs are entered in the underlying tables of the database.

Agreed, it should be transparent to the user how the data is entered, but storing the data in the database should be in UPPERCASE. Having to do uppercase translation everytime a report or query is run is a waste of system resources.

Rob, has the right idea. Do the uppercase translation once, at point of entry.

Just my 2¢.  8-)Hi all

Thanks for the advice so far.

I had put this problem on the back burner as a couple of other things had come up.

Now, I'm back on it and it's doing what I want (thanks Rob) except for the focus is not returning to the VIN box after I close the message box.

My code is like this:

Private Sub VIN_LostFocus()
If Len(VIN.Value) <> 17 Then
MsgBox "VIN must be exactly 17 characters long.  Please check and re-enter"
        VIN.SetFocus
        Else
        VIN.Value = UCase(VIN.Value)
    End If
End Sub



How do I make the focus return to the VIN box?

Thanks in advance (again)

Davva
If I remember right, you have to cancel the event that's about to occur.  E.g. say your user has entered the wrong info, and then tabbed to the next field; the lostFocus event fires - this causes your code to run.  But the onEnter event is queued for whatever control the user is TABBING to.  And that event will cause the control to gain focus after your code runs.

My memory may be a little rusty - it's about six years since I did any VBA programming.  Did you try running the code on the onChange event rather than lostFocus?I tried running the code on the onchange event and also on the onExit event but neither worked.  It went all funny.  As soon as I clicked in the VIN box all the characters got hi-lighted and I couldn't make any changes inside the box.  

Your comment about the next event being queued SOUNDS like it could be the problem.  How do I cancel that next event and send it back to the VIN box?
263.

Solve : Quick Outlook 2002 questions?

Answer»

Hello,
I am working with a user who has a realy hard time with PCs in general.  She wants to be able to view her secretary's calendar.  Easy enough, I set permissions to ALLOW this.  However, I know she will have a problem navigating to the File tab>Open>Open another user's folder> then findind the user in our global contact list, blah blah blah.  This is just too much for her.   In an effort to make things easier, I am wondering if it is possible to send a shortcut or other icon for her secretary's calendar, right to her desktop?

Also, is it possible to change the name of someone's DEFAULT outlook calendar from "Jenny's Calendar" to "Finanace Calendar?"  

In this case, the schedule setting for Outlook 2002 is not an option.

Any help would be appreciated.

Thank you.  I don't think I can give you an actual solution but I believe some additional info may help WHOEVER can suggest an actual solution.  Are the subject computers setup on an Exchange server for Outlook, or are they just stand ALONE computers, i.e. not on an Exchange server?  

Have you tried just navigating to the secretary's calendar and right CLICKING on it to see whether you have the option there to create a shortcut?
Thanks for the reply.  We use Exchange for our email, and I did try to right click the calendar to no avail

264.

Solve : Jasc PSP help!?

Answer»

I need help in PSP.  I can do the basics and some harder stuff but I just don't understand layers.  Is there a simple rule or solution to help me with this.  The instructions are greek to me!  I want to have maybe just a part of a picture (say a pic with two BABIES close together and I only want a pic with the one baby in it) as one picture.  Have tried unmemorable times to make a collage also and cannt do it.  It this hopeless for me?Are you saying you WOULD like to EXTRACT one baby from a photo of two?  Remember that a photograph is a two dimension capture - it does not contain any information about what might be behind your subjects.  Our minds are trained to think three-dimensionally, but a computer cannot perceive depth in this way.  So you pretty much have to "cut" one subject out of a photo.

This can be fairly painstaking with PSP.  You can draw around the desired image with the lasso tool, or use the "magic wand".  In the latter case, play around with the RGB tolerance until you get satisfactory results.  You can combine both selection tools; CTRL adds more to a selection; SHIFT takes away (or it's the other way round).Thanks but I am more computer ILLITERATE than I thought!  So that means I must be pretty bad.  I love scrapbooking and am working on a wedding gift for my daughters upcoming wedding.  She is a twin.  Basically I cropped her brother out of the picture and where there were still parts of his body I cloned the background and blanket.  It looks ok.  I never scrapbooked in PSP but started a new file with a 4x6 pink background.  Then I want to put her picture as a new layer on this background and any other little pics I might want.  I can't seem to get anything ON THE PINK background.  If I appear hopeless please feel free not to respond.  Thanks for your help thus far.

 [smiley=rolleyes.gif]     [smiley=rolleyes.gif]    [smiley=rolleyes.gif]    [smiley=rolleyes.gif]It sounds like all you need to do is copy & paste the baby picture onto the pink picture...right?
Do you want to FINISH up with a baby picture including some background on a larger pink picture?Dah!  I didn't realize you could get a picture into PSP by copy & paste.  I just tried it and it works for as many pics as you want on the background layer you start out with.  I can even add tube pictures to it or whatever.  But I still haven't master understanding layers.  I pasted the first pic as a new layer and the second as a new layer also.  I could use the move tool and move them to overlap but I could not mask them so they had smooth transitions and looked like a collage.  But hey, you've given me something more to play with and I thank you so much for that.

Anything else you think of I'll be glad to try!  Thanks again.As Rob said, if you just want a piece of the baby, like the head with no other background you will need to cut it out with a freehand tool or the magic lasoo thingies, then just copy & paste to your desired pink picture.
This can be quite difficult with a shaky hand using a mouse.
If you were doing a lot of it I think one of those writing tablet things would work on PSP... someone here will know for sure.Layers are easier to understand if you've ever working with overhead projector acetates.  Think of several of them in a pile.  It's exactly the same concept just with more features - like you can change the transparency of the images on each "acetate"/layer, and change the way layers are blended together (not that anything other than the "normal" mode is much use).  Make sure you bring up the layers toolbar in PSP - it makes things a little clearer.  You can drag and drop layers higher up or lower down the stack and see the effect of rearranging the layer order.
265.

Solve : microsoft works 8.5?

Answer»

I recently built my computer and INSTALLED windows xp home edition and works 8.5 which i mistakenly thought was adequate for my purposes. i have tried for two days to print out a simple address label without success.
There seems to be no way to select a label from the 16 on a page. I managed to GET  the cursor into one particular label and typed the address within its boundaries but  when i printed it, it was across two labels. I tried every way i could THINK of, all with the same result. I got there via works word processor, then tools and labels, which gives three choices, none of which really explain themselves. I was given the choice of a number of label types and selected MINE which didn't work so i tried custom labels but every way failed. I realise that i probably am missing something obvious but i would APPRECIATE some help. thx in anticipation. walter.You might need to select the type of labels you're printing on.

266.

Solve : My documents not accessible on old hard drive?

Answer»

Ive just bought a new computer, and installed the hard drive from my old and very dead computer as a secondary running from a IDE cable.. the drive is recognised by the new machine and everything, and i can access all the folders (program files, shared documents etc) but not my My Documents, where all my work that i NEED is! i get a message saying F:\ducuments and settings\daniel (or somehting) is not accessible.

Any ideas why i can't access this part and what i can do to get into it?

Thanks

Dan Quote

Try turning off Simple File Sharing and then re-claiming ownership of the folder in question.

1. Turn off Simple File Sharing:
   a. Click Start, and then click My Computer.
   b. On the Tools menu, click Folder Options, and then click the View tab.
   c. At the very bottom of the list, UNcheck the Use simple file sharing check box, and then click OK.

2. Right-click the folder that you want to take ownership of, and then click Properties.

3. Click the Security tab, and then click OK on the Security message, if one appears.

4. Click Advanced, and then click the OWNER tab.

5. In the Name list, click your user name, Administrator if you are logged in as Administrator, or click the Administrators group.

If you want to take ownership of the contents of that folder, click to select the Replace owner on subcontainers and OBJECTS check box.

6. Click OK.

You may receive the following ERROR message, where Folder is the name of the folder that you want to take ownership of:

"You do not have permission to read the contents of directory Folder. Do you want to replace the directory permissions with permissions granting you Full Control? All permissions will be replaced if you press Yes."

7. Click Yes.

8. Click OK, and then reapply the permissions and security settings that you want for the folder and the folder contents.

Hope this helps, good luck!
Thanks for all the advice! unfortunately ive had a look and i haven't got a Simple File Sharing option in the view tab of the  folder options...
Also i had a look into the properties of the drive, and i haven't got a security tab with an advanced option, all ive got is the normal sharing and security tab...
sorry about this, hope it isnt my computer being odd..
any other ideas on how i can get permission to get into it??

Thanks againYou have to take ownership of it. SEE if this helps:

http://support.microsoft.com/?kbid=308421
267.

Solve : which MP3 converter should i get??

Answer»

hello people.
i'm looking for a FREE converter that converts from wma to mp3. there are lots out there, but i want to know which one has the most power, highest quality and so on. i WOULD preferably like the songs to keep their information such as album/artist after they have been converted, because i hate typing it all in again. can you please suggest something to try?CHECK out dBpowerAMP MUSIC Converter.
It can convert between MANY different audio formats while preserving ID Tags.
The latest version (v11.5) is shareware (30-day trial, $14.00 to buy) but you can still download the last freeware version (v10.0) from here.BTW, since you're WANTING to do WMA to MP3 conversions you will also need the WMA codec.

268.

Solve : got boot disk after HD fail, still cant see CD Dri?

Answer»

Hi

Well, my SCSI boot drive with the OS on it died (mechanical failure) so I need to reinstall XP to my other (IDE)hard disk. My BIOS is 1999, so without my OS I cant use my CD drive, nor do I have an A: prompt or command window of any kind. So I downloaded the Windows XP setup disk from Free PC Tech Support, which includes a generic CD Rom driver, ran the executable on my (XP) pc at work to create the boot disk, went home and put the floppy in the ailing MACHINE. But I got an error report saying that no CD drive was found, therefore setup was aborted (and no command window, A prompt etc still). I'm pretty sure that the CD drive is  connected up ok, as it was connected to the IDE drive, which is still there, rather than the DECEASED SCSI drive.  I know the CD drive is mechanically ok. Its an LG electronics CED-8042B and runs from a standard ATAPI driver.
I'm at a loss at this point - any suggestions?You should 2 IDE controllers on your motherboard (you don't give any info on your motherboard type).  I would connect the hdd to IDE 1 & the cdrom to IDE 2 & not master/slave them so they each have their own channel to work off of.

In you BIOS you MAY be able to set it to boot to the cdrom 1st, thus not needing a boot disk.  

BTW - any Windows 98 boot disk will load a bunch of generic cdrom drivers  

Did you remove the SCSI controller card?

Alan <><  

The Windows XP boot diskettes do not load any drivers, they assume you know how to do that yourself. And you probably need a total of 6 diskettes.

Are you sure you can't boot from the CD? Perhaps you need a BIOS upgrade.Try a WinME boot disk from bootdisk.com...
Have you gone into the BIOS and disabled the SCSI interface ? ?

patio.   8-)have not disabled the scsi interface in the bios - not sure how to do this, but sounds a possibility worth a try, as the start up messages still make reference to the scsi  even though I have physically removed the scsi disk and all its connections (including the controller card).

changing the boot order doesnt work - the problem is its an old computer with no cd driver on the bios.  The boot disc that i have downloaded is not the set of 6 that people have referred to, its a single disk that includes a generic cd drive. As my cd drive runs off a standard atapi driver I would have expected that to work.

What I think MAY be relevant is that my remaining hard disk is NTFS, whereas the scsi disk was FAT32 - I have just come across references to what seems to be a catch 22 situation where the boot floppys are Win98 based, and (according to these references) win38  cant read NTFS. In which case, I wonder - is my remaining option (short of new computer) a new motherboard?

Thanks for the feedback so far, peopleIt True windows 98 Disks can not Read NTFS, but they can give it a good Old Fdisk, and Delete Everthing.

When you boot the Computer, and the post Is displayed on Screen, does it show that The CD-Rom was DETECTED?, i shoud say some thing like this.

Primary IDE Master : HDD
Primary IDE Slave   : CD-Rom
Secondary IDE Master : None
Sccondary IDE Slave : None

thats a very last ditch option though - deleting all the data on the hard disk is a high price to pay if THERES another way round. I'll check the output you've suggested in detail.Why not install Windows 98 first and then upgrade from Windows 98 to Windows XP?I dont have a windows 98 full install disk, just the boot (floppy) disk. But effectively what I understand the floppy should be doing is to install the essential windows 98 utilities which should allow me to see the CD drive and from that install XP off the cd rom.

I get as far as the "starting windows 98" message, but it then informs me no drives found. I'm begfinning to think there may be some connection missing from the CD drive (which originally used the generic windows ATAPI driver on the now dead scsi disk) as regardless of whether it can recognise NTFS, windows 98 should at least be able to recognise the CD drive - but it doesnt seem to see this at all. I have tried editing the config.sys on the floppy to point to each one of the four generic drivers, but eaCH ONE REPORTS SOME VARIANT OF THE "NO DRIVE FOUND" message. Is there any way (without a full windows install) I can test whether it is the CD drive itself or the CD driver that is the problem?The boot diskette loads essential drivers and tools such as the keyboard driver, IDE driver for CD-ROM support, scandisk, fdisk, etc.

I don't think you can just install Windows XP by booting off a Windows 98 boot diskette. Otherwise the Windows XP boot diskette collection wouldn't be comprised of 6 diskettes..ah, but you can....
see note 1 at the site below

http://freepctech.com/pc/002/files010.shtml

269.

Solve : multiple copies of saved PDf files?

Answer»

In My Documents, I have multiple copies (as many as 20!) of the same PDF FILE.  If I delete a few, they appear again in a few seconds.  What is GOING on here?  Thanks!Online VIRUS Scan and SPYWARE Scan
http://www.pandasoftware.com/products/activescan.htm

Online Malware Scan
http://www.ewido.net/en/

270.

Solve : Outlook 2000 problem importing address book?

Answer»

So I just installed Outlook 2000 and I'm trying to bring in my address book from Mozilla.  I've tried saving it as both a .csv file and a .txt file.  I go to file/import and export/import from ANOTHER file or program/choose the .scv or .txt options and follow the wizard.  I GET to the page where it says "the following actions will be performed" and my file is shown.  the "next" button cannot be pressed so it won't actually to the importing.  Anyone have any ideas?Did you try EXPORTING from Mozilla?  This might help: How to Export Contacts from the Mozilla Thunderbird or Netscape Address BookThat is exactly what I did.  I exported the address book from Thunderbird.  I tried exporting into both .csv format and .txt format.  The problem is that once I choose the file, Outlook won't let me finish the Import.Just to verify you've got a valid CSV file, try opening it in Excel.  Does it open?  Do you see data there that reflects your address book?Yup, all the data is there.  It allows me to choose the file, but at the last step, where I'd have to click on next to actually import it, I can't actually click on the next button.Here's an excerpt from a Microsoft page, TITLED How to TROUBLESHOOT address importing in Outlook 2000:

I can't import my Comma Separated Values text file into Outlook

Source of the problem
You exported or saved your contacts from another program as a Comma Separated Values (.csv) text file, and when you import it into Outlook, you don't see the INDIVIDUAL fields listed in the Map Custom Fields dialog box. Instead, all the imported fields are in a single row, separated by small box characters. Even in a text file, formatting can be not quite readable by the importing program, but that's a problem you can fix. If you open the text file in Microsoft Excel, the Text Import Wizard reformats the file so that Outlook can read it. You can then use Excel to save the file, in either Comma Separated Values or Tab Separated Values format, and import that file into Outlook.
How to fix it
First, open the text file in Microsoft Excel. Next, save the file in Excel as a text file type. Finally, import the resaved file into Outlook.
1. Open the text file in Excel: a.  In Excel, on the File menu, click Open.  
b.  Navigate to the text file and click Open.  
c.  If the Text Import Wizard opens, click Finish.  
 
2. Resave the file as a text file type: a.  In Excel, on the File menu, click Save As.  
b.  In the Save As Type box, click Text (Tab Delimited) (.txt), and then click Save. If you're asked whether you want to keep this format, click Yes.  
c.  Close the text file and quit Excel.  
 
3. Now, import the resaved text file into Outlook.

==============
Try that and see whether it solves the problem.Thanks, but I've already tried that.Try importing it into Outlook Express, just to see if it works.

271.

Solve : Debug warnings!!!!??

Answer»

i'm gettin ERRORS such as " we are in a MIDDLE of something and we need to stop, sorry for the ... " ( it's like the whatever software i USE crashes, so i reinstall the software but it didn't work ) and i went a little closer to the detail and found out it has something to do with those files below( there are probably mroe of them but I can't find it directly )
If it is a virius or spyware, my Spyware Doc. ( updated ) should find it or maybe me McAfee Virus Scan ( updated ) Any ideas what is going on? and How can I stop these crashes?


C:\DOCUME~1\Owner\LOCALS~1\Temp\1b5e_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\d6c0_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\ede5_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\4ef1_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\987d_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\537_appcompat.txtTry the advice in >this thread<, then >this one<. Quote

If it is a virius or spyware, my Spyware Doc. ( updated ) should find it or maybe me McAfee Virus Scan ( updated ) Any ideas what is going on? and How can I stop these crashes?

McAfee isn't very GOOD and I don't think I heard of Spyware Doc. before.

Try using AVG Free, Adaware SE and Windows Defender instead. Quote
i'm gettin errors such as "[highlight] we are in a middle of something and we need to stop, sorry for the ... "[/highlight] ( it's like the whatever software i use crashes, so i reinstall the software but it didn't work ) and i went a little closer to the detail and found out it has something to do with those files below( there are probably mroe of them but I can't find it directly )
If it is a virius or spyware, my Spyware Doc. ( updated ) should find it or maybe me McAfee Virus Scan ( updated ) Any ideas what is going on? and How can I stop these crashes?


C:\DOCUME~1\Owner\LOCALS~1\Temp\1b5e_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\d6c0_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\ede5_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\4ef1_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\987d_appcompat.txt
C:\DOCUME~1\Owner\LOCALS~1\Temp\537_appcompat.txt


Do you know this GUY?

http://answers.yahoo.com/question/index?qid=20060920175803AA7m6le

And what are the EXACT error messages, not the highlighted ones you listed?
272.

Solve : Can't install/uninstall anything!?

Answer»

Hi all,

This is driving me crazy because I've never seen anything LIKE this. I can't install or uninstall anything unless I'm in safe mode. I'm running WinXP Pro SP2 and I have full admin rights.

I get the following error message when trying to install anything:



I get the following error message when trying to uninstall anything:



Also whenever I attempt to run an uninstaller I end up with 26 identical files (with different names) in the TEMP directory named A~NSISu_.exe, B~NSISu_.exe, etc. (one for each letter of the alphabet) and I'm getting tons of error messages in the system LOGS regarding these files.

Source: SideBySide
Event ID: 58
Syntax error in manifest or policy file "C:\DOCUME~1\\LOCALS~1\Temp\G~NSISu_.exe" on line 0.

and

Source: SideBySide
Event ID: 59
Generate Activation Context failed for C:\DOCUME~1\\LOCALS~1\Temp\G~NSISu_.exe. Reference error message: The operation completed successfully.

Any ideas? Thanks in advance.Are you attempting to (un)install using an unprivileged account?No, it's an Administrator account.What virus and spyware scanners are you using and what happened prior to the events that led to this problem?I'm using NOD32 (real-time) and Kaspersky (on-demand) for antivirus protection. As for spyware scanners I'm using Ewido Anti-Spyware, Spybot S&D and Ad-Aware SE.

I can't think of anything that I did prior to this happening that would have caused these problems.Either an install/uninstall or both did not FINISH completely or was interrupted by another task...
Can you boot into safemode and clean out your temp files and see if this changes anything ? ?
You stated you can't think of anything recently that would have caused this but it's an installer problem. What were you attempting to install/uninstall ? ? Quote

I'm using NOD32 (real-time) and Kaspersky (on-demand) for antivirus protection. As for spyware scanners I'm using Ewido Anti-Spyware, Spybot S&D and Ad-Aware SE.

I can't think of anything that I did prior to this happening that would have caused these problems.

The on demand scanner, is it loaded into the memory when you start the computer? NOD32 (Isn't that Mcafee?) and Kaspersky might not be playing nice together.

Do the scanners pick up anything at all when you scan in safe mode? Quote
Either an install/uninstall or both did not finish completely or was interrupted by another task...
Can you boot into safemode and clean out your temp files and see if this changes anything ? ?
You stated you can't think of anything recently that would have caused this but it's an installer problem. What were you attempting to install/uninstall ? ?
I first noticed the problem about a week ago when my e-mail client (Thunderbird) automatically tried to update to a new version but kept failing over and over during the install. It kept telling me that a new version was available even after I tried to update.

I already tried booting into safe mode and CLEANING out the temp files, it doesn't change anything.

Quote
The on demand scanner, is it loaded into the memory when you start the computer? NOD32 (Isn't that Mcafee?) and Kaspersky might not be playing nice together.

Do the scanners pick up anything at all when you scan in safe mode?
YES Kaspersky is loaded into memory at startup but it doesn't do anything if real-time scanning is turned off. I have been using this combo for years without problems but just for good measure I've uninstalled Kaspersky (in safe mode of course) and still have the same problems. All virus and spyware scans I've done in both normal and safe mode haven't picked up anything. BTW, NOD32 is not the same as McAfee.
OK i just after re-reading this thread noticed something that escaped me before...

At the top of the 2nd error gif it states NSIS error.
From what i dug up this is an open source installer designed to work like the Windows installer.
I'm not sure if the people over at Mozilla use this for TBird and Firefox but i'm awaiting an answer from someone i know over there.

Just to be sure though wrack your brain and try and remember all programs you have DLoaded and or installed in the last few weeks.

I'll get back to you.patio, did you ever find out anything? Anyone else have any other ideas?Have you simply tried emptying the temp folders? I already tried booting into safe mode and cleaning out the temp files, it doesn't change anything.  

I wish it was that simple, I'll probably just have to wipe/re-install Windows since I can't find any information about how to fix this.  
I was going to re-install the OS anyway but I really wanted to find out how to troubleshoot this problem in case I ever came across something like this again. Oh well, thanks to everyone who tried to help.  I found a problem like that on my Neighbours computer, i couldn't find anyway to fix it, they said it started happening after a Norton update failed , it locked up every thing on the computer , i couldn't even launch EXE's

the only thing that worked was IE

needless to say , it was easiest just to format and reinstall.
I think it may have been a virus. Quote
patio, did you ever find out anything? Anyone else have any other ideas?

I have yet to hear back from them...
273.

Solve : Re: Unknown crap using 90% of the CPU?

Answer»

Scan for spyware and viruses.
Feel free to list these processes.I've never seen "Unknown crap" in Task Manager?   Anyone else?  

Alan <><  What type of SECURITY software do you use?

And what kind of programs start when you load Windows? Quote

LVCOMSX (a lexmark driver while i never had a Lexmark printer installed?)

Logitech webcam driver.I bet the bottom line is the SYSTEM Idle Process, mine runs on 99, that must be good eh? From what I can make out idle is at 81%. I notice there are some processes not shown by the scroll bar. You could have sorted them by CPU or memory usage. What is your memory usage - perhaps that is causing a slow down? Your CPU usage is not that great.Quatroking, dude, I think maybe you need a translator to help you understand the German or whatever version of Windows you have.  The "Unknown crap" >LOL< is System Idle Processes.  You should be wanting that number to be high, not low or nothing.  It's simply the difference between the sum of actual processes and 100.  In other words, the TOTAL in the CPU column of Task Manager must add up to 100%.  

As Fed said, his System Idle Processes reads 99% when not actively doing tasks with his computer.  My does, too, or close to it:

Can you actually speak German?I would not worry about it UNLESS it is causing an actual problem for your computer. What exactly is it doing to your computer? Quote
think maybe you need a translator to help you understand the German or whatever version of Windows you have.

It's Dutch.. Quote
well, when the proccess goes up to around 98% my pc really slows down a lot and i have to re-boot to continue with my work!
Are you talking about that System Idle Process again?  I thought we explained that.  What you need to be concerned about is the CPU Usage shown at the bottom of Task Manager.  If it's high, then look for the specific process(es) using CPU resources.Dump that Window Blinds eye candy...it's a known resource hog...

QuickTime...

Office

Adobe Gamma LOADER i'm not familiar with.
274.

Solve : hardware check software?

Answer»

hey everyone...  
i just bought a new computer...  
amd athlon 64 x2 dual
core prossesor 4600
1 giga ram
500 giga hard disk
nvidia gerorce 7300 graphic card
 
anyway i just installed windows and all and i saw that somethimes my computer give me black screen... its WIERD couse i think its like the problem with the blue screen only its black and it dont write me anything just stock on black screen and i have to restrat.
 
i just installed all so it cant be windows problem it must be hardware problem...
i almost sure its my graphic card problem becouse the mouse sometimes stock for a second and on my OLD computer i had that problem till i replace my graphic card...
 
so, there is any program/software that check your hardeware for bugs? plz tell me and thank you
open your tower up and make sure everything is connected and secure

unlovedwarriorDid you build the computer yourself?You have an identical posts. POSTING the same problem more than once won't get you help faster.try this, but, please obey forum rules (i MEAN creating 2 identical threads).
http://www.pc-doctor.com/


here is one useful review for u
http://www.mc.com/literature/literature_files/hw-diagnostic-sw-tools-ds.pdf#search=%22hardware%20diagnostic%22

275.

Solve : MS Paint got deleted, where can I get again??

Answer»

Some of you probably know about the AIM virus thats going around, when you have it, you automatically message everyone on your buddylist with something along the lines of "Hey I have this PICTURE of us, can I put it on my facebook?" And there's a link- of course, since it was from my friend (technically...) I DOWNLOADED the file, and ended up with the virus. Alot of things ended up getting DELETED, like all the game files (like Solitaire) and other tools, like the calculator, and most importantly, MS Paint. It's completely gone from my computer although I once had it. My question is, is there anywhere I can go to get MS Paint back on my computer without paying?  :-/Let's see whether it may still actually be in your computer and just needs to be re-enabled, if you haven't already done this.  Go to Control Panel, Add or Remove Programs, and CLICK on Add/Remove Windows Components.  Select Accesories and UTILITIES.  Click on the Details button.  Select Accesories.  Click on the Details button.  Do you see Paint?  Is the box for it checked?  If not, put a check mark in it, click OK, and exit.  Is Paint now available?You rock! I feel pretty dumb lol it's still there along with all the other files that got "erased"

Thanks a TON!Make sure your virus protection is up to date, and don't accept "random" and spontanous links or files from your friends, unless they say they want to send it

276.

Solve : Energizer UPS software - won't work- power outage?

Answer»

I had to truncate the subject but you get the gist of it.  I purchased and installed an Energizer ER Pro-1000 UPS about four months ago.  During a thunderstorm when my electricity was lost, I had to shut down my computer manually.

Later when I thought about it, I realized that I must have forgotten to configure the settings when I installed the software.  It turns out that the UPS function options panel that has the shutdown options in case of power loss are dark/inactive - they cannot be set.

I checked the cable from my UPS to my USB port, and it is connected.  There is a UPS control panel ICON in my system tray, and when I float the mouse cursor over it I receive a message UPS Communication Established.  The UPS modules upsc.exe, upssrv.exe, and upsio.exe are all running processes in the task manager.

The most irritating part is this: there is no manual for the UPS (hardcopy or on the installation CD), and the company that made it seems to have disappeared from the web - repeated attempts to connect to the web address on the installation CD or to the web address found on Google return 404 'page not found' errors.

Does anybody have an idea?  I did uninstall/reinstall the software without any change in the situation.  Having to either stay in the house if there are thunderstorms forecast (like tonight where I live) or shut off the computer before I go is a nuisance.  I never turn my computer off unless the electricity goes out or I have to add/change hardware.

As always, your time and consideration are greatly appreciated.

Jeff G Quote

he most irritating part is this: there is no manual for the UPS (hardcopy or on the installation CD), and the company that made it seems to have disappeared from the web - repeated attempts to connect to the web address on the installation CD or to the web address found on Google return 404 'page not found' errors.

Are you sure you weren't ripped off...?  :-? What company is it?

You may need to configure Windows to work with the UPS power supply, have you tried doing so?By another UPS and, this time, get a known brand such as APC.  

Quote


Having to either stay in the house if there are thunderstorms forecast (like tonight where I live) or shut off the computer before I go is a nuisance.  I never turn my computer off unless the electricity goes out or I have to add/change hardware.

Well, my goodness.  Time for a change in thinking about some of your computer usage habits.  How about Hibernation?  Set it to HAPPEN automatically.I bought the UPS from Tiger Direct.  I'd seen Energizer UPS before when I was browsing online computer hardware stores.  My MISTAKE is that I thought this UPS was made by Eveready, the battery manufacturer.

And I don't turn my computer off because or put it into hibernation because its my music source - I hate commercial radio.  And I always leave it on for my four CATS, even if I've left.

Lastly, I'll have to learn more about configuring Windows for an UPS.  I hadn't even thought about it - my BELKIN UPS worked without making any modifications.  I'll check to see if there are any MS KB articles on the topic. Quote
And I don't turn my computer off because or put it into hibernation because its my music source - I hate commercial radio.  And I always leave it on for my four cats, even if I've left.

Nice fire hazard with all the dust and cat hair that gets stuck in the fans. Plus it's a good way to waste energy..

Quote
Lastly, I'll have to learn more about configuring Windows for an UPS.  I hadn't even thought about it - my Belkin UPS worked without making any modifications.  I'll check to see if there are any MS KB articles on the topic.

You can configure an UPS in Windows by going to Start -> Settings -> Configuration -> Power Management -> UPS tab

(Freely translated..)

277.

Solve : Trouble with Ventrilo and World of Warcraft?

Answer»

hi,
Like the subject says, i've been having TROUBLE running ventrilo and world of warcraft at the same time. Normally when i play without vent on, i get about 10-20 frames per second, however when i turn vent on my fps goes down to 2-5 fps, and is just not playable. I've tried REINSTALLING vent, and that did nothing.

   Currenty, i am running this on a toshiba satellite A65 laptop. It has a 2.6 ghz pentium 4 and 1.25gb of ram. Any help anyone could offer will be much appreciated. Thanks.Try disabling your virus scanner while playing, that should free up quite some system resources. Turn it BACK on when you're done, ofcourse.Check your process tab while you have both running.  This should ALLOW you to find out what processes are hogging your system resources.You might need to play with reduced graphics level whilst using it. Could you try an alternate software like teamspeak? To see if it's any better.if you are only getting 10-20 fps , wile running the game then it either taking all you system has to offer just to do that , and THEREFOR has little chance of doing any extra work.

or your system is bogged down with bad software like Spyware and viruses that its killing it.

why don't you post your system specs?

278.

Solve : Microphone Problems :\?

Answer»

Okay, this one is wierd and freaking me out...

I was playing a game about 30-45 minutes ago, and it locked up... I couldnt alt-tab or bring up the task manager.. So I hit the reset button of my tower.. when it booted back up I got no error message, no un-expected PROBLEMS the only odd thing was that at the windows loading screen it took 5 minutes to load.. but now for reasons I can't explain my mic is SUPER low.. I can't even hear myself in sound recorder unless I hold the mic right to my lips and even then it's barely noticeable... I've checked my sound options dozens of times even went through the "Test Hardware" thing in my control panels sounds and audio..

Here is a screenshot of my volume settings



As I said, 5 minutes before I Rebooted it was working perfectly, now it's not.. I think maybe it could be the mic itself but could it short out that quickly? I'de like to know before I PURCHASE a new one, any help is appreciated.
You might need to enable the 20 decibell boost for your microphone under the advanced tab of "Mic"Already is. any other suggestions?Reinstall the soundcard drivers and test the microphone on another PC to verify wheter it is still working or not.You have Mic muted, as clearly shown on the screen print you posted.  Nice catch, soybean...i just noticed that as well.It's muted on the output, not on the input... Quote

It's muted on the output, not on the input...
Yes, having that muted only makes it so I can't hear myself everytime I TALK.. The problem was simply the microphone, I bought a new one TODAY and it worked perfectly. I just didn't know mics could short out so UNEXPECTEDLY like that. Thanks for all the comments!
279.

Solve : Foreign office needs universal translator?

Answer»

Hello everyone,

I have recently obtained a copy of MsOffice 2003 professionnal , but there is one small problem : it's not in english nor french .... I just don't understand a thing... Can someone help me ? Office says the language is deusk  ...
How did you "obtain" it?  Can you take it back?

Alan <><  You should really look for English warez.  "deusk" is a language?  

How could you obtain MS Office without knowing what language it used?thank you everyone, I have finally decided to uninstall that office version.
Try OpenOffice.org which is just as good as MICROSOFT Office but entirely free.thx for the suggestion but I need office mostly for the publisher software  
Doesn't OpenOffice come with a publisher of some kind?No it doesn't. It has a graphic , a database , a word precessing , a tabulator, a equaton formuling and a presentation.What, exactly, do you want the software to do?  Have you looked at any low cost alternatives, such as PrintMaster® Gold 17?What is Publisher, anyway?Publisher has scores of templates for things like Award Certificates, BANNERS, brochures, business cards, calendars, catalogs, ENVELOPES, flyers, etc., etc.  It can also be used for simple WEB sites, designing stationery, restaurant menus, and more.There's a ton of publisher-like freeware alternatives out there...

GOOGLE is your friend.

280.

Solve : Another friend needs help removing Norton?

Answer»

Man, I hate this program!

I have another friend who would like to remove Norton, only this time it is Norton Internet Security and Antivirus 2005, which from what I have gathered, can be even trickier to remove than 2003 (which is what I dealt with last time).

To make things even more dificult, this friend is 200 miles away, and is very inexperienced with computers (burnt her first back up CD last week). I have been trying to help her via e-mail.

We have all of her data backed up in case of the worst case, and are ready to think about removing Norton.  Before we start, I guess I just want to ask if we should even attempt this?  Or should she take it to a shop and have them do it?

She can use Add/Remove Programs, and I can direct her to the Norton Removal Tools, and she can probably run those, but ANYTHING beyond that (the registry) I just don't think she can handle.

 I really want her to be free of Norton, but I am wondering if in her case it would be best just to renew it.

Any advice?

PKBe free of Norton 100 percent.  I just recently got rid of mine and went with the free antivirus AVG.  The uninstall was simple really.  First I uninstalled the Norton Internet Security then rebooted than went to uninstall the two smaller files one of which was called live updates I believe.   One of the 3 files listed in ad remove gives you a prompt that says something along the lines of "This program is being used by other software"...the other software being norton internet security Make sure you uninstall the one that gives you that prompt last just to be safe.  Good LUCK
If it is slowing down the system, remove it. If it isn't, then renew it otherwise it will cause more frustration than it is worth.

Before removing, try shutting down everything related to Norton using the task manager and the taskbar.Man I never knew Norton gave so much problems.  I have heard froma  few of my friends it took them a while to get it off their rigs...when I did it, it seemed flawless with no problems during or after uninstall  :-/Trust me...it's worth whatever effort is made to get rid of it.After satisfactorily using Norton Anti-Virus 2002 for 4 years with subscription renewals, I FINALLY switched to AVG when my last NAV subsrcription expired 9/15/06 and Symantec stopped supporting NAV 2002.  I simply uninstalled it via Add or Remove Programs and then installed AVG.  No problems.  But, apparently later versions of Norton can be difficult to remove.  I did run CCleaner; as I recall, it found several Norton entries and removed them.

What about using Add or Remove Programs to do a normal uninstall and then checking to see that no visual signs of it are still present?  If none, then go ahead and install AVG and see whether her system runs without problems.  If it does, does it really matter whether every last remnant of Norton has been removed from the Registry?  The registry often CONTAINS remnants of removed programs; Norton certainly isn't the only one.Soybean: By "visual signs" do you mean no entries in Add/Remove and no Norton processes running in Task Manager or msconfig?

PKYes, those things, and also any other weird happenings such as getting some message that an anti-virus program is already installed when you try to install another anti-virus program.Here is the rough draft of the step by step instructions that I will send to my friend. Please read and let me know if i forgot anything or if something needs further explanation to a novice.

Step 1: Set a System Restore point.
Goto Start -> All Programs -> Accessories -> System Tools -> System Restore and follow the prompts to set a Restore Point (name the point "before rem Norton")

Step 2: Attempt to close all instances of Norton Internet Security (NIS) and Norton Antivirus (NAV)
Right click any Norton icons in the System Tray in the lower right corner of your desktop and select "Exit" or "Close" if available.
NOTE: The Add/Remove procedure should disable automatically before attempting to remove.

Step 3: Remove NIS
Go into Add/Remove programs, select NIS and click "Remove."  
If the removal process states that it cannot complete while the program is running then stop let me know and we will do a "selective startup" were these programs are not started when Windows starts.
If the removal process states that another portion must be removed first, then stop and let me know.

Step 4: Reboot
If all seems to have gone well with the removal (no error messages), then reboot your machine.

Step 5: Repeat Step 2 if necessary

Step 6: Remove NAV
Go into Add/Remove programs, select NIS and click "Remove."  
If the removal process states that it cannot complete while the program is running then stop let me know and we will do a "selective startup" were these programs are not started when Windows starts.
If the removal process states that another portion must be removed first, then stop and let me know.

Step 7: Reboot
If all seems to have gone well with the removal (no error messages), then reboot your machine.

Step 8: Remove LiveUpdate
Go into Add/Remove programs, select LiveUpdate and click "Remove."  

Step 9: Delete leftover folders
Double click My Computer, then Local Disk C:, then Program Files. Look for any folders named Norton or Syamntec and delete them.

Step 10: Check for processes/Startup items

Step 11: Install new AV
 

What do you think?

I especially need help with the order of the steps and what processes she should look for in Step 10. Also, should I sneak the Norton_Removal_tool.exe or any other tools in there somewhere?

Thanks

PKI would put the Norton removal tool after step #9...

Other than a registry edit (which is unsafe for most) i think you have it well covered.

patio.   8-)Also, what do you make of this link:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004110113064039?Open&docid=2005031016430136&nsf=nip.nsf&view=0


I guess I don't know whether I should have her disable any Norton services before Add/Remove or not.  Some FOLKS say yes, others say no.

That and whether (and when) to use any "tools" are my two biggest questions.

PK

281.

Solve : Looking for software for website?

Answer» HELLO,

I want to build a site that OFFERS recipes to download and members could up load as well. What would the best software be for that?

KZ1No recommendation on the software; someone else will probably make a suggestion.  But, regarding download and upload, you could put recipes in PDF FORMAT.  Then, visitors could save the PDF to their hard drive.  Or, they could simply copy and paste into Word or whatever.  

Uploading recipes is going to be more complicated.  What about installing a forum in your website?  Then visitors could post their recipes in the forum.  Many web hosting services offer forum, i.e. message board, installation at no additional cost.  to make the website you could use dreamweaver or frontpage but they cost money i would suggest getting a GOOD book on web DESIGN and learning and creating it by hand.


maybe javascript would help with the uploading.Ah, I just discovered a site that does just what I mentioned; they have a forum and encourage posting recipes there.  See http://members.allrecipes.com/Community/good maybe they can learn from thatThank you all for the responses. I'll check out the options you each mentioned. Thanks again

KZ1Probably forum software is the way to go.  You would need a web host that supports a language such as PHP or Perl.  My preference would be PHP.  You could then install Simple Machines Forum and customise it to your heart's content.
282.

Solve : About Python.exe ??

Answer»

I NOTICED this file Python.exe in the task Manager for the first time while observing the processes of a P4 Laptop. Is it some spyware program ? I tried to GOOGLE it but couldnt get more info & was referred to download some Wintasks or some Registry programs which i wouldnt prefer. So, pls let me know if i could DETECT & remove it by any means? Description:
python.exe is a process belonging to Python SCRIPTING Tool. This program is a non-essential process, but should not be terminated unless suspected to be causing problems.

stolen from http://www.liutilities.com/products/wintaskspro/processlibrary/python/Thanks but i already read that on that site. But my question is why did i find it all of a sudden on my laptop when i didnt download anything ? ... like, i usually monitor the Processes in the task manager when i usually start the laptop as to see what would consume memory & never before found this Python.exe. How do i wipe it off from my laptop ? .. any idea pls ?Uninstall it from the Add/Remove software menu?

It may have come with a program you installed or been installed by the laptop manufacturer. Quote

Description:
python.exe is a process belonging to Python Scripting Tool. This program is a non-essential process, but should not be terminated unless suspected to be causing problems.

stolen from http://www.liutilities.com/products/wintaskspro/processlibrary/python/


homer... thank you for havning that library, i had LOST the link to it when i previously formatted, and, if you read my most thread about zone alarm, you will understand why... well, its not exactly lost... im just denied access to it  :-/that is true what raptor said, it may have already come with the rest of the crap that the manufactures like to pump into their laptops. i hate all that junk. my advcie for future reference is to format the hardrive yourself and install what you want, not useless junk that takes up space and that you will never use. also, its alot safer knowing what is installed on your comp.

just try add/remove programs. it should be there, if not we can try something else.
283.

Solve : Zone Alarm Pro is causing my pc not to boot?

Answer»

i cant, blue screen of death, no way to screen shot it, or anything, the drive will not boot.Test your RAM and Hard disk Drive using diagnostic software. Quote

Test your RAM and Hard disk Drive using diagnostic software.

it may have been the hard drive, after disabling performance mode on the RAM, it stopped rebooting randomly. but now, it appears that i cannot access my folder in documents and settings on what use to be the C: drive, it says access denied, how do i get around this? i tried DOS, but, even DOS says access denied, i have tried copying the files, extracting them, ect. NOTHING works, any iideas? i know i set it so i was the only one who could access the files, i NEED to get my music and stuff off of there. ANY HELP will be TAKEN, as long as it means recovering the files. Quote
it may have been the hard drive, after disabling performance mode on the RAM, it stopped rebooting randomly. but now, it appears that i cannot access my folder in documents and settings on what use to be the C: drive, it says access denied, how do i get around this? i tried DOS, but, even DOS says access denied, i have tried copying the files, extracting them, ect. nothing works, any iideas? i know i set it so i was the only one who could access the files, i NEED to get my music and stuff off of there. ANY HELP will be taken, as long as it means recovering the files.
Try turning off Simple File Sharing and then re-claiming ownership of the folder in question.

1. Turn off Simple File Sharing:
   a. Click Start, and then click My Computer.
   b. On the Tools menu, click Folder Options, and then click the View tab.
   c. At the very bottom of the list, UNcheck the Use simple file sharing check box, and then click OK.

2. Right-click the folder that you want to take ownership of, and then click Properties.

3. Click the SECURITY tab, and then click OK on the Security message, if one appears.

4. Click Advanced, and then click the Owner tab.

5. In the Name list, click your user name, Administrator if you are logged in as Administrator, or click the Administrators group.

If you want to take ownership of the contents of that folder, click to select the Replace owner on subcontainers and objects check box.

6. Click OK.

You may receive the following error message, where Folder is the name of the folder that you want to take ownership of:

"You do not have permission to read the contents of directory Folder. Do you want to replace the directory permissions with permissions granting you Full Control? All permissions will be replaced if you press Yes."

7. Click Yes.

8. Click OK, and then REAPPLY the permissions and security settings that you want for the folder and the folder contents.

Hope this helps, good luck!
Quote
[highlight]i have XP pro installed (my dads copy), when i use my dads key though, the stupid windows genuine advantage says it is invalid... i suppose i will have to find a way around that... [/highlight]thanks for the firewall though, seeing as i wont be installing SP2 until i can get it to accept the key. i dont see why microsoft is so greedy about there software, they have more than ENOUGH money to allow atleast 5 keys per cd without charging the prices that they currently do.

oh, as a note, i cant use dual monitors without having them all clone the primary until i get SP2 installed. really really really annoying...

Why do you have the RAM cranked to performance mode ? ?

Why keep introducing more variables into an already FUBAR'd situation ? ?

As to your Docs and Settings dilemna check the MS website for "taking ownership of folders "

Once you get your data back format that HDD reload a legit OS and all updated drivers and hopefully for awhile your grief will be over.

patio.    8-) Quote
Quote
it may have been the hard drive, after disabling performance mode on the RAM, it stopped rebooting randomly. but now, it appears that i cannot access my folder in documents and settings on what use to be the C: drive, it says access denied, how do i get around this? i tried DOS, but, even DOS says access denied, i have tried copying the files, extracting them, ect. nothing works, any iideas? i know i set it so i was the only one who could access the files, i NEED to get my music and stuff off of there. ANY HELP will be taken, as long as it means recovering the files.
Try turning off Simple File Sharing and then re-claiming ownership of the folder in question.

1. Turn off Simple File Sharing:
   a. Click Start, and then click My Computer.
   b. On the Tools menu, click Folder Options, and then click the View tab.
   c. At the very bottom of the list, UNcheck the Use simple file sharing check box, and then click OK.

2. Right-click the folder that you want to take ownership of, and then click Properties.

3. Click the Security tab, and then click OK on the Security message, if one appears.

4. Click Advanced, and then click the Owner tab.

5. In the Name list, click your user name, Administrator if you are logged in as Administrator, or click the Administrators group.

If you want to take ownership of the contents of that folder, click to select the Replace owner on subcontainers and objects check box.

6. Click OK.

You may receive the following error message, where Folder is the name of the folder that you want to take ownership of:

"You do not have permission to read the contents of directory Folder. Do you want to replace the directory permissions with permissions granting you Full Control? All permissions will be replaced if you press Yes."

7. Click Yes.

8. Click OK, and then reapply the permissions and security settings that you want for the folder and the folder contents.

Hope this helps, good luck!


perfect, i would have never thought to look in the folder options...
.
patio, i didnt turn on performance mode, i just noticed that it was on, dunno how it got turned on. but, my computer is weird like that. and i am running a legit OS on the 30 gig, it sounds like a coffee grinder at times, but, it works. i will use this until i upgrade to a 320 gig sata drive, will cost me about 180, no prob wiht the job program that my school is putting me on. i have to get a PCI sata card so it will run at 3.0 gb\s, no reason why i should pay 94 bucks for an ide drive when i can get a sata one for the same. i will have to find the drive and card, seeing as they where lost in the prievious format of this drive... but, all issues are resolved... for now... hopefully my PC will not go on another rebellion.
284.

Solve : MSN Messenger error - cannot find path/address?

Answer»

What kind of error is this?
When I sign into MSN messenger, a box COMES up saying:

Cannot find http://rad.msn.com/ADSAdClient31.dll?GetAd?PG=IMSMCA?SC=HF'. Make sure the path or Internet address is correct.

I ALSO get another error message when I try to ACCESS my hotmail from messenger, and when I open Internet Explorer 7.It seems like MSN Messenger can't connect to its advertisement server, are your perhaps blocking it using a MODIFIED host file or a piece of SOFTWARE that filters advertisement servers out?

The other problem may be resolved if you remove all your cookies and empty the cache.

Isn't IE 7 still experimental? I would revert back to IE 6 which is known to be .. Somewhat stable.

285.

Solve : Diagnosatic tool?

Answer»

I WOULD be so thankful if you could send me diagnostic utilities such as  SPINRITE, AMI Diag, Checkit, SiSoft Sandra, PC TECHNICIAN, etc



Do you have a particular problem, there are PLENTY of FREE diagnostic programs available on the net via Google.This is not a warez site.

286.

Solve : A nice universal Audio/Video software??

Answer»

Hey guys I was just wondering if you could RECOMMEND a good peice of software that can play both mp3's and movies.  I know Windows MEDIA player can but I just dont like the quality of the VIDEO...it seems like it CANT keep up with the movie.  Any recommendations would be much appeciated www.winamp.comHow about VLC media player?
For music only I stick to CoolPlayer: it handles more formats, is not spyware, and loads in a blink. No fancy images though.I NEVER knew winamp was media as well.  I will give that and VLC.  Thanks alot for the recommendations guys

287.

Solve : Windows media player HELP!?

Answer»

I have had problems with MEDIA player for ages, it always crashes and even makes the computer crash completely as well. I've tried all the fixes on the microsoft website and none of them WORK! HELP! :-?Need...more...info ( gasp   )

What version of WMP are you using?  :-? / Operating System / Hardware, etc.

Did it ever work?  What changed?

Alan <><  

Okay well i started with 9 then that started crashing so i upgraded to 10 to try and fix it, but that did the same! So then I removed it completely and started again with 9, and so on...

It worked when I first got the computer like 5 years ago but I can hardly remember the LAST time it did work. It just goes really slowly then freezes the whole computer.

Urm what do you mean by Hardware and Operating System? Sorry, not so good with the technical terms!
Do you have a real Windows CD to reinstall with, if you choose to go that way? A lot of garbage can accumulate in 5 years that can cause problems as you describe.Maybe your computer is too old? Sometimes your comp doesn't have enough cpu power.We are still waiting to hear what version of Windows is INVOLVED.  

Without providing the information asked for, all you can hope for is a lot of guessing. That doesn't solve problems and I am not interested in that.

Your turn.Sorry! Its XP and I did reinstall it. And the media player problem is solved, but now I keep getting things popping up when I'm connected to the internet telling me about errors and how I need to install their software to fix my computer. They are windows messenger dialog boxes, not pop ups.Scan for Viruses and Spyware using AVG Free, Adaware SE and Windows Defender.

288.

Solve : Help with QuickTime Errors?

Answer»

I tried to update Quick Time and got the following error messages:

ERROR 1905 Module C:\Program Files\QuickTime\QTO\Control.dll failed to unregister.
HRESULT-2147220472. Contact your support personnel

ERROR 1905 Module C:\ProgramFiles\QuickTime\QTOLibrary.dll failed to unregister.
HRESULT-2147220472

ERROR 1905. Moldule C:\ProgramFiles\QuickTime\QTUIPanelControl.dll failed to unregister.
HRESULT-2147220472

ERROR 1905 Module C:\ProgramFiles\QuickTime\QTSystem\QuickTimeCheck.ocx failed to unregister.
HRESULT-2147220472
Could not open key:  HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuicktimePlayerApp\CLSID
Verify that you have sufficinet access to that key or contact your support personnel

This all started when I wanted to update music on my IPOD (which it wasn't recognizing) and got messages indicating that I needed to reinstall the Apple software.  After doing so, another message pop up indicated that I needed to upgrade the current Quick Time software which I did and got the Error messages mentioned above.
What do I do?
Thanks.If it is not letting you install try to go to Control Panel/Add/Remove PROGRAMS and un-install Quicktime.
Then try re-installing it.
Is this the latest version of Quicktime ? ?

patio.    8-)Perhaps you should remove both programs, use a registry cleaner and then reinstall.

Or stop using Apple software and HARDWARE all together, which is probably in everyone's best interest.

Did you know those Ipods cause deafness? Sure do, sir.Well, it's finally working again.  I did a System Restore and, even though I got a message informing me that it could not do a system restore because no files had been altered or changed, QuickTime started working properly again (latest version 7.1).  
Deafness by ipods or any other mp3 player is caused by stupidity not the devices  
Quote

Deafness by ipods or any other mp3 player is caused by stupidity not the devices  Wink

Actually, the small ear PLUGS you get with them do not filter out any outside noise. You're probably using them on a setting that is too loud as well.

You might even use them while jogging, which is very dangerous because the tiny hairs inside your EARS become very vulnerable and are easily damaged by loud noise.

'Tis true, ma'am: How Hearing Works (Click)

thats why you get normal head phone Quote
thats why you get normal head phone

How many people do you see walking around with proper headphones? Not many over here.  lol i dohttp://www.codecguide.com/about_qt.htmThanks Fed.  I actually came across the alternative QuickTime but, was relunctant to use it. It warned about how it could change some drivers or something to that effect.  Anyway, everything is working now.
289.

Solve : Can I get a Gateway E4100 restore CD from Gateway?

Answer»

I RECENTLY bought a Gateway E4100 off the INTERNET but it didn't come with a restore CD. If I gave Gateway the serial# would I be able to BUY ONE from them? I'm thinking of upgrading to Windows Vista next year but would like to have the current Windows XP restore CD in case something happens until then.Contact their customer support service and ask. But keep the serial NUMER and other identifying papers at hand.

290.

Solve : How to retrieve Outlook folders from WS explorer?

Answer»

Operating system Windows 98SE, Office 2000

When I try to open OUTLOOK the initial Outlook picture appears
and programme then freezes.  Anyone know the cause/solution please?
(Have to then cease programme through Ctrl/Alt/Del)


In the meantime I wish to copy the Outlook folders (EMAILS and calendar
items) onto my laptop; as I cannot enter Outlook I can't operate the
Export option - where can I find the relevant data through Windows
Explorer?

Thanks for any help

Charlie

Try a repair installation of Office.

Outlook data files in Win98 are typically under C:\windows\[profiles\YOURNAME\]APPLICATION Data\Microsoft\Outlook.  You'll need to enable the display of HIDDEN files and folders.

291.

Solve : Outlook Forms Checkbox?

Answer»

I have CREATED a form with some CHECKBOXES.  My problem is that when the form is sent to a mail recipient, the checks are not retained.

Any ASSISTANCE would be appreciated.

Thanks,

/meNever mind.  I found my problem.  I had INSERTED a combo box not a checkbox.

Thanks,

292.

Solve : Excel to jave transfer????

Answer»

Anyone knows how to transfer an excel sheet to JAVA Runtime Environment (JRE) database?? I can Export from Java to Excel but not the other way AROUND. Pls Help>>>>thxJava Runtime Environment (JRE) database; is there really such a database?  Just curious.  Can you provide a LINK to a reference on it?

Anyway, I'd say you need to look at the various formats available for saving an Excel file and determine whether any of them can be imported into a Java Runtime Environment (JRE) database.

293.

Solve : Skype won't luanch?

Answer»

I am having trouble launching Skype. When I try to SEND the Skype help people an inquiry it won't send it because it believes my question is answered somewhere in its database of Q&A. I download the program OK, and then install it. When I am finished I see a Skype SHORTCUT icon on my desktop but no launch icon on the bottom bar. When I click on the icon I see an hourglass icon for a few SECONDS and then nothing happens. I have TRIED several times to re-download the program but I always get the same result. I have a Zone Alarm Pro firewall, but I don't think this is the PROBLEM becase I followed Skype's tutorial for using it with Zone Alarm Pro. Does anybody have any ideas?

294.

Solve : Looking for a program..?

Answer»

I'm looking for a program that'll compress my VIDEO FILES to a smaller size but not distort them too MUCH.  Something like the NSV for Winamp but for some reason that doesn't seem to work for me.  Help is appreciated!

ThanksGoogle likes to help with QUESTIONS of this nature.  http://www.google.com/search?hl=en&q=compress+video+fileswhy don't FIRSTLY look thorough and after create thread

295.

Solve : Adding watermark to my videos...?

Answer»

Hi,

I have taken some VIDES through my mobie..Just before posing it to my web or my BLOG and WANTED to add watermark to my vides..I don't know any video editing...Is there any watermark I can add like I added watermark to my photos through some softwares...Is there any easy/friendly WAY to add it or could u suggest any softwares for adding watermarks to my videos...073 seconds on GOOGLE yielded this...

http://www.tech.plym.ac.uk/see/research/satcen/Web%20Page%20-%20Cristian/Watermarking1.htm

296.

Solve : ahhh...dobe?

Answer»

Right so this is my problemo...
I INSTALLED adobe reader 7.0 a good while ago, but I kept version 6 on my laptop also. Now, all pdfs are calling on adobe 6 and it wont readanything becuase I got rid of some of the components. I KNOW, real smart of me. Anyway. I've tried to uninstall version 6, but I can't find it on the add/remove programs list. I've done a search and I can't find it either. Everytime I go to open a weblinked pdf it won't open. Anyone have an answer, or even a work around?

Many thanks

Triona :-?Have you tried to re-install Adobe 7 on both machines ? ?
Usually it will recognise the older ver. even if corrupted and fix it...Google foxitAaaaahem!  I believe Foxit is in the software FAQ, Fed.  


 |
 |
 |
 |
 |
\/Aaaaahem!  I believe in making them work, that way you find out if they're halfwits or fullwits or even coming BACK.  There are many nowits about currently.  And somewits as WELL... Quote

Aaaaahem!  I believe in making them work, that way you find out if they're halfwits or fullwits or even coming back.  
 Boo hoo hoo!
297.

Solve : been stuck on this 4 ages!?

Answer»

Hello again.
My Dad is running win98 on PC at work. He uses bt web access to SEND and receive emails. All of a sudden, whenever he tries to write an email, there is the blank box but he cannot click on it to begin writing an email. There is also a tiny box with a red cross in it in the corner. He can forward emails and also send attachments but is unable to actually write them. His COLLEAGUE used the same email program(same account) on a different pc to make sure it wasnt a fault with the site and she didnt have a problem with it. BT support have been no help whatsoever.  
The problem has just suddenly STARTED and there have been no recent changes or installations. Any ideas?What is BT web access?What browser is your dad using?  Is it the same as the one his colleague used on her machine?

[highlight]"The problem has just suddenly started and there have been no recent changes or installations"[/highlight]  I'm a little leary about these kinds of statements.  

Something has happened, be it known to your dad or not.  If "nothing" has happened then it would seem that all would be well.  That doesn't seem to be the case.

Does anyone else use you dad's computer work other than him?  

Did the IT department do some sort of upgrade recently?  Has he checked with them at all?

Alan <><  

Is this a program or a web-based email client?

Can you send a screenshot of the problem?Bt webaccess is web based email, my dad is using I.E. 5, nobody else uses this pc and there have been no upgrades recently. What i meant by the statement "no changes have been made" was that my Dad hasnt altered anything manually.
The pc has frozen now and then. Is it possible that if it froze during spooling or something and needed to be shut down and restarted manually that this could cause a problem?  :-?I can possibly get a screen shot tomorrow.So, it's web based email, meaning email is accessed via IE5, not Outlook, Outlook Express, or another email software, right?  Was that colleague who can view the email also using ancient Win 98 and IE5?  

Have they TRIED updating IE to version 6?  

You did not answer some questions asked by ale52.You could try accessing the site in another browser such as www.firefox.com

298.

Solve : scratch disk space??????????????????????????

Answer»

adobe will no LONGER let me use its program because it says i NEED to clear the "SCRATCH disk" space or something like that. i have never heard of scratch disk space before. what is this and how do i empty or clear it or whatever the *censored* i am supposed to *censored* do?

THANKS!hahaha it sensored me  Looks like there's plenty of info on this if you do some searching: HTTP://www.google.com/search?hl=en&q=scratch+disk+space&btnG=Google+SearchYes, but he has to do some crappity smack research.

299.

Solve : audio amplifier?

Answer»

hey guys,

is there any software that is used to amplify the sound .... coz some movies have really low audio volume.... EVEN if my speakers volume knob is at maximumI presume you've SET the wave volume and master volume to maximum, using the mixer program?  If you don't know what I mean, go Start-->Run; enter "sndvol32"; click OK.yea sure Quote

yea sure

HuH ? ?

The sound is only going to be heard at the MAX LEVEL that it was recorded at when the .mov file was made...

One of the drawbacks to P2P movie SHARING i guess....you get what you pay for.
300.

Solve : Coloring a page with MS Paint?

Answer»

I downloaded some free coloring pages for my DD's upcoming birthday party.  I'm trying to color them in Paint and then enlarge them and use them as decorations.  The problem is that no matter what color I choose, it paints as gray on the page.  Can anybody help?Perhaps try attaching one of these images so we can look at it?Okay, here's how it always turns out.  I used red for the hair and different shades of green for the tail and purple for the shell bra, yet everything is in shades of gray.  If I try a new blank page, though, the colors work just fine.
Are you SAYING it "prints" in grey when you go to print it or is Paint showing it in grey ? ?

Are you SAVING your changes to the file ?

patio.   8-)Paint shows it in gray.  :-?  I've tried saving it as gif, jpg, bmp, and it always paints in gray.  I've even tried printing it out, scanning it back in, and then coloring it - but it's gray again.  :-?I slopped this together with Paint.  As you can see, it's not gray:



Quite cumbersome.  I would not want to do this with Paint.  I think it's really not technically suited to what you're trying to do with such images.  The Fill feature yields a series of adjacent squares as with the hair in my image.  I used Brush for the other coloring.
Somebody figured it out for me.

Can you share some info on the technique?Here's what she told me:

"What I did was open them in Photoshop, change them to RGB color, then save as a GIF/Web color.  It's not hard to do if you have Photoshop, but I don't know of any other way to do it."
So, is Photoshop or a similar sophisticated graphics software needed to do this or will Paint work?Once she changed them for me, I was able to color it just fine using Paint.  The problem was that the image headers SPECIFIED the file to be grey scale.  GIF images only support a maximum of 256 colours - either a range of colours, or up to 256 shades of grey.  Paint isn't really up to the job of converting between the VARIOUS file types and colour DEPTHS, but there are lots of free programs that are.  Have a look in the software FAQ, under graphics, and you'll see plenty of goodies.    Follow the link in my signature.Awesome!  Thanks!  No problem.  You'll probably spot lots of other excellent free software in there, while you're at it.